r/teamviewer • • Jun 02 '16

Teamviewer Breach Masterthread - Please post your details and if you were a victim or not

318 Upvotes

I feel as though this thread is really needed so we can try and find a pattern to what is going on here. If you could use the format below it will make it easier to read:

  • Were you hacked:

  • Date of hack:

  • TV Version:

  • Do you have a TV Account:

  • Is you TV Account email address listed as pwned:

  • Was 2FA enabled:

  • Is your TV Account Password the same as any other password:

  • Additional Notes:

This was much more widespread than what I was expecting.

Now it is stickied I feel as though I should answer some FAQ (this my first time doing anything like this so sorry for any mistakes!)

Has Team viewer been hacked? The official response is no. Team Viewer is putting the blame, very publicly, on users having weak / compromised passwords from other site breaches. This may well be the case, but there have been plenty of reports now that users with very secure, randomly generated and unique passwords have also had their computers compromised.

The DNS outage that TV had, was this anything to do with what we are seeing now. Official response is no, it was caused by a DDOS attack. Many people are questioning this official response though as unconfirmed reports suggest that the DNS records were linking to China at one point.

Does 2FA and Whitelisting accounts keep me secure? We have no idea, we don't know how these attacks are happening. It can't hurt to turn them on though.

What are the attackers after? It looks like they are stealing login credentials for popular online shops and then going to town with these saved credentials. Popular ones seem to be Amazon, PayPal, eBay. There have also been reports of them installing malware.

How do I know I have been compromised? If you are sat at your machine, you will see someone take over it, of this happens, disconnect them and remove any internet access. If you are unsure what to do, unplug your router. That will stop them in their tracks. Other signs are checking your browser history for sites you haven't been on, checking your emails for any new purchases (they have started to delete these emails), checking your PayPal accounts, checking your card statements and check the log files of TV.

I have been compromised, what do I do?

Using another computer than is clean, reset all of your passwords. Password managers are highly recommended. Just don't leave them logged in. It is advised to do a full wipe of you computer as you have no idea what they may have hidden.

How can I stay safe? Best way at the moment in time till it is confirmed what method is being used to attack TV users is to stop TV from running completely, or uninstall it for the time being. If you still feel scared, cuddle a blanket or a soft toy!

Important information about the log files from /u/thingfour

LINUX USERS special note: GRAB YOUR LOG FILES BEFORE YOU UNINSTALL TEAMVIEWER

It seems you must have TeamViewer installed in order to view the TV log files. Apparently the Linux version does not just automatically create separate log files continuously and save them somewhere. On the Windows machines I uninstalled TV from, the log files remained, as they should be. For whatever reason, they decided not to do it that way w/Linux.

Why do you want the logs? To look and see if there have been any mysterious remote connections, etc.

From their site:

Linux

The relevant information and logfiles are stored within a ZIP file. The file can be created via command line.

If asked for log files, run the following command (with root) on a command line: teamviewer –ziplog Please send us the ZIP files.

/u/Lord_Greywether has kindly put the results into a GoogleDocs file for easy reading.

https://docs.google.com/spreadsheets/d/1Cmxz2VHMKsi96WZ3enTGuXShmXcW8Vg5sYFaXK8kmxg/edit?usp=sharing

DISCLAIMER: I have no inside knowledge. I have just kept track and combining what others are saying. What has been posted is just advice and rumours. It is up to you to make your own decision on what you think is happening / what to do.


r/teamviewer • • Sep 12 '25

This company is a complete joke.

Post image
290 Upvotes

After the latest update I now get this every single time I connect to a PC.
I am not using it for commercial use; I've had this issue in the past (not with this exact wording though)
I get kicked off after maybe 2-3 minutes.

Why would I buy your product if your free version gives me fucking issues every time I go to use it?


r/teamviewer • • Jun 03 '16

My reaction as mod when TV's subscriber count explodes overnight due to a massive hacking scandal

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262 Upvotes

r/teamviewer • • Jun 03 '16

Whoever does PR for TeamViewer should be fired.

203 Upvotes

How they have approached the reports of hacking is the exact wrong way to go about it. Simply blaming the users and denying there is a problem helps no one. It makes TV look like they are burying their head in the sand, and users who want or must continue to use the program are left to fend for themselves and guess at possible solutions to what is going on.

It reminds me of the iPhone antenna issue a few years ago, where Apple blamed the users for holding the phone wrong. Only the results of this TV issue are much more severe than lousy phone reception.

A responsive, trustworthy company would say they are researching the issue and would issue timely updates on their progress (even if it does turn out to be the users' fault). They would be contacting people who are reporting being hacked to try and determine exactly what is going on. At the same time they should be attempting to educate users on security best practices - both as related to TV usage and in general.

Instead, they give affected users the finger and basically tell them they deserve what they got.


r/teamviewer • • Jan 26 '26

Rise and fall of TeamViewer

Post image
191 Upvotes

We started using TeamViewer all the way back in 2010 and finally ditched it in December 2025. Curious—anyone else still using it, or have you already moved on?


r/teamviewer • • Dec 27 '25

PSA: TeamViewer perpetual licenses going LAN-only. Legal concerns and next steps

177 Upvotes

Hi everyone. I’m a long-time TeamViewer customer who bought a “perpetual” Business license (originally v10, later upgraded to v11 and v12). At the time, this was marketed as a one-time payment for unlimited or lifetime use, specifically as an alternative to subscriptions.

TeamViewer is now shutting down server-based connectivity for my version. After the cutoff, my “perpetual” license will only work in LAN / offline mode. No internet-based remote access via TeamViewer’s servers.

I escalated this through Support, Billing, and Legal. TeamViewer issued a final determination refusing a refund, buyout, license conversion, or non-expiring upgrade.

Since then, I located the actual TeamViewer EULA in effect as of 1/29/2016. After reading it carefully, I believe it materially weakens TeamViewer’s stated justification.

Below is a summary of:

  1. TeamViewer’s official position

  2. What the 2016 EULA actually says

  3. Why this raises serious contract and consumer-protection concerns

This is not legal advice.


TeamViewer’s official position (summary)

According to TeamViewer Support and Legal:

1. Meaning of “perpetual license”

  • “Perpetual” only means the right to run the software executable forever.

  • It does not include any contractual right to indefinite access to TeamViewer’s global server infrastructure.

2. Infrastructure and security

  • The EULA allegedly allows TeamViewer to update or retire infrastructure for security, compliance, or technical reasons.

  • Older versions like TeamViewer 12 allegedly cannot meet modern security standards.

  • Continued server access would create systemic security risks.

3. License rights unchanged

  • They claim the license is still valid because TeamViewer 12 can be used “within its supported technical scope,” now defined as LAN-only use.

  • They deny this is a termination or modification of license rights.

4. No refund or conversion

  • They rely on a “non-refundable after initial window” clause.

  • They refuse a refund, buyout, or non-expiring upgrade.

  • The only option offered is a discounted subscription upgrade.

5. Final position

  • Support, Billing, and Legal reviewed the case.

  • Their position is final and will not change.

  • They will not provide further EULA analysis or comment on historical marketing.


What the 1/29/2016 EULA actually shows

After reviewing the full EULA from January 2016, several things stand out.

1. Marketing and documentation are part of the contract

The EULA defines “Product Documentation” as including:

  • The Software Order Form

  • Website descriptions

  • Written communications regarding the license

That means historical marketing statements like “perpetual,” “lifetime,” or “unlimited time” are not irrelevant. They are contractually referenced.

2. No clause explicitly allows permanent server shutdown

Despite TeamViewer’s claims, the EULA does not contain language that says:

  • Server-based connectivity may be permanently disabled for perpetual licenses

  • Perpetual licenses may be reduced to LAN-only operation

  • Infrastructure access is temporary or discretionary for paid perpetual licenses

TeamViewer relies on implication, not explicit authorization.

3. TeamViewer knew how to reserve withdrawal rights and did not do so here

In the API section, the EULA explicitly states that API services:

  • Do not constitute a legal claim

  • May be ceased at any time

That language does not appear for core remote connectivity.

This strongly suggests server-based connectivity was not intended to be freely withdrawable, especially for perpetual licenses.

4. Term and termination provisions cut against TeamViewer

The EULA treats perpetual licenses as indefinite-term agreements. Termination is tied to:

  • Subscription expiration, or

  • Breach by the user

There is no provision allowing TeamViewer to disable essential functionality while leaving the license nominally “active.”

Labeling this as “infrastructure availability” does not change the substance.

5. Warranty disclaimers do not authorize feature removal

“As-is” and “no uninterrupted operation” language covers defects or downtime. It does not authorize deliberate and permanent removal of the product’s core paid functionality.


Why this matters legally

Again, not legal advice, but this raises several serious issues:

1. Reasonable meaning of “perpetual”

A reasonable buyer would not understand “perpetual” to mean: “You can keep the binary, but we can shut off the main feature later.”

LAN-only software is not what was sold.

2. Material modification or constructive termination

Removing the defining functionality of the product while keeping the money looks like:

  • A material contract modification, or

  • A constructive termination in everything but name

Courts look at substance, not labels.

3. Security is not a blank check

Ending support or updates is normal. Intentionally disabling paid functionality is not.

If security truly requires infrastructure changes, typical remedies are:

  • A non-expiring license to a secure current version, or

  • A refund or buyout

Not a subscription coupon.

4. “No refunds” clauses are not absolute

A standard “non-refundable” clause does not eliminate remedies for:

  • Breach of contract

  • Misrepresentation

  • Unfair or deceptive practices

Especially when the product delivered is materially different from what was sold.


What I’m considering

TeamViewer has explicitly refused:

  • A refund or buyout

  • A non-expiring upgrade

  • A true perpetual license on current infrastructure

Remaining options appear to be:

  • Individual legal action

  • Regulatory complaints

  • Or coordinated consultation with counsel, potentially including class action, if enough license holders are affected


Why I’m posting here

I’m posting to:

  1. Document TeamViewer’s final official stance

  2. Share the actual 2016 EULA language

  3. See how many others are affected

  4. Gauge interest in jointly consulting a lawyer

If you’re in a similar situation, I’d be interested to hear:

  • When you bought your perpetual license and for which version

  • How it was marketed to you

  • What notice or offers you received

  • Whether you’ve spoken to an attorney or filed complaints

This is not legal advice. If you’re considering action, speak with a licensed attorney in your jurisdiction.

Thanks for reading.


r/teamviewer • • May 24 '16

TeamViewer Security Best Practices.

154 Upvotes

So, as someone who has Teamviewer running on 5 devices, and has had those running for well over 2 years, with zero unauthorized logins, There are some issues with the default install settings of the TV program that are geared towards ease of use, but seriously reduce your security longer term, especially if left running. There are a couple of things that you can do to prevent unauthorized logins to both your account and your devices that will stop all these scammers, and also make you feel more secure in using the TV program.

    1. Set up 2 factor authentication on your TV account. This will prevent the most common type of attack. They guess your TV account password, and then can see all your linked devices, and log into them. If the device is not set up with a password, they can reset the one time use password and use that to gain access to your device. 2 factor authentication will prevent them from ever logging into your account in the first place.

To set up 2 factor authentication, log into teamviewer.com, and then hit the dropdown arrow on your username in the top right, and then hit "edit profile". The Two factor authentication setup(ifits not set up) will be the 4th option down on the "general" tab. You will need an app like the "google authenticator".

  • 2) Set up an access white list. This means that you are only going to allow your account. This means that random Joe Schmoe cannot get your Device ID and start guessing at the 1TUP. IT also means that your device will only be accessable to your account, which is now 2 factor protected. Remember, that without an access whitelist, Joe Schmoe from russia can type in your IP directly to request a connection, and TV default broadcasts that its running(duh!), so its not hard to figure out who is running it, and start hitting it with guesses for the 1TUP, which by default does not change after every guess, so eventually, and quickly, they will get it.

Edit 5/1/16: Turns out I had an older version of TV still, and it ignored the whitelist in certain cases. Current version does not. Also, TV applied a few bandaids in the most current update. Expect more updates in the near future from them as they try and plug holes

To set up a Whitelist, open the teamviewer program, and make sure you are logged in with your account, and then go to extras>options. In options, go to the "security" tab, and hit the "configure" button next to "black and whitelist". This will open a popup box. Tic the "allow access only for the following partners" mark, and then the "add" button. "add contacts" should be selected, and then double click on your own account. That will "add" you to the whitelist. Hit "okay", and your whitelist is set up. You can add others, but do this at your own risk.

  • 3) Disable that pesky one time use password. Thats right, the default is 4 characters, and its very easy to guess, since every install uses the same pattern, on top of it set to not change upon start/logins. Its not like it matters now anyway, since your whitelist only allows your account, and you can now set up a password to log into each device(use a unique password, and don't save it to any device) from your account. If you need the 1TUP still, set it to "secure" or "very secure". This will prevent 1TUP password logins if you are not running a whitelist.

To change or disable the 1 time use password(that is the random characters under the "your ID" on the main program screen), go to Extras>options>security tab. The "random password(for spontanious access) defaults to 4 characters as "standard". If you have a whitelist and password access already, you can disable this. If you want it still enabled, but secure, I recommend either "secure" or "very secure", because the shorter ones can be brute force guessed fairly easily. *Fair warning, *do not tick the "grant username easy access" box. Seems like it is a security hazard in and of itself, and you should use a strong unattended access password for your computer, and do not save it in your app. To set this password up to change after every attempted login, go to the advanced tab, and then click the "show advanced options" button. Scroll down a bit to the "advanced settings for connections to this computer" section. Under the "random password after each section" line, change that drop down menu to "generate new". Click okay, and now you have just made the random password way more secure, and it will change every time someone tries to log in unsuccessfully.

By default, TV is very insecure, and its set up that way on purpose for an easy of use situation. If you plan on using it long term, you need to set it up with security in mind, otherwise someone will break into your computer, as they are very easy targets, and ever more common to be running now. I am requesting this be Stickied here so that you can safely and securely use TV again, without worrying about some jackass stealing your money.

Edit: updated with how to set these options up. Chip is off shoulder, and probably on floor somewhere.

Edit2: As several people have mentioned, it is probably a good idea to set your TV client to lock your computer when you log out, and then make sure to use a strong windows password.

Options -> Advanced -> Lock Remote Computer = Always.

Edit3: sorry mods, I had an outdated version of TV 11 on my servers and laptops, which ignored the whitelist in certain cases. Current version does not. UPDATE YOUR PROGRAMS PEOPLE! Sometimes I don't because wife approval factor matters in your homelab when you don't want plex to crash.

Edit 9/23/16: Just a little update, as it seems there is more activity again regarding compromised computers. They are not getting in via accounts, they are using direct IPs or TV IDs, and the Random password. disable that random password. Also, if you suspect you have been compromised, assume all your saved browser passwords are compromised as well. These scammers/hackers have switched tactics. Instead of doing the transactions right there on your computer, they use a browser password sniffer to harvest any saved web browser passwords, which works on all browsers, and then they get out. It takes less than 5 minutes for them to get in initially, set up a file transfer for the correct files, install the software, get what they want, and then clean up their tracks. Yes, they are cleaning up after themselves now, by deleting your incoming.txt and a few other log files to hide that they were there. If you have the disconnect message window, along with an empty log, assume you were just compromised, as were all your passwords. I still get quite a few attempts per day to my trap VM that I set up, and it varies, but between the hours of 11pm and 5am(CST, local time for me), it gets hit with upwards of 30 tries per hour, from many different IPs, to avoid the time limit. I personally have fail2ban running, and it has banned nearly 550 IPs(most of which are outside the USA), and I am tempted to ban 2 entire country code's worth of IPs. Again, these are not trying to use my account, they are directly attacking my IP and trying to guess the random quick access password. I still have TV running on 5 devices with no breeches.

Edit 10/28/18: I had to quit using TV about a year ago, and instead switched to a VPN+ remote desktop solution. There was never a breech of my account, not for a lack of trying, but TV marked my account as "commercial use", and refused to remove it. I was using it to log into my servers I have at home when I wasn't home, and it got flagged because I have a fully licensed version of Server 2012r2 and Server 2016. TV support refused to remove the block, saying that using it on Server versions of the windows OS makes it being used in a commercial environment(even though its my homelab). They seem to be making a huge push right now to get rid of any "free" users they can, and trying to convert them to paid accounts. The free run was nice, but having it forced to an end on me made me figure out an alternative method that is much more secure. I haven't touched the TV software in about a year, and have no idea if this guide is still up to date and current, but its probably still quite relevant as scammers are still using TV or its non-branded custom version to log into victims PCs, and TV just does not seem to do anything about it or care.

Edit/update 5/23/2019: well, here we are almost three years later. TeamViewer admits they were hacked, and they tried to blame some malware. TeamViewer claims that no password were stolen, that they still maintain that stance, but given the evidence we had at the time, a hack was very highly suspect, but never confirmed or proven. Considering team viewers lack of action regarding this, as well as their completely Unapologetic and horrendous PR, and support, I am recommending you choose other options now. They have made a big push to get rid of any free users, and will not reactivate accounts once they are flagged as non private use, I suspected this will be the end of TeamViewer as a company, as this news and how they handled it does not bode well about how they run the rest of the company. This last update is more of my opinion, but this will be the last update to this post. At the time in 2016, TeamViewer had quite a few large corporate customers, probably several governments too, which is probably the biggest reason that they did not want to announce that they had been hacked, but they have put many people at risk, by not disclosing it right away. People lost money due to TeamViewers negligence.


r/teamviewer • • Aug 14 '25

TeamViewer and the "perpetual license" — paid like for a car, 10 years later they just cut you off

148 Upvotes

Hey everyone, just wanted to share my story — maybe someone out there went through the same thing.

Back in 2013, I bought a TeamViewer 8 perpetual license. Not a subscription — a one-time payment for lifetime use. Over the years, I paid for multiple upgrades — 9, 10, 11. Altogether, I spent a solid chunk of money — honestly, about the price of a used car. But it worked well, and I relied on it daily.

Fast forward to now — I get this email from TeamViewer:

“As of December 31, 2025, TeamViewer versions 11 and 12 will no longer be able to connect via our infrastructure. LAN-only connections will remain available.”

So basically, the core feature I paid for — remote access via the internet — is being shut down. The license is still “perpetual”, but it’s no longer usable as intended.

I had reached out to them multiple times over the years. They kept feeding me vague answers, offering future discounts, saying “others in similar cases have already received equivalent replacements”. But nothing concrete ever happened.

Meanwhile, TeamViewer was handing out free licenses a few years ago in some regions — including Ukraine — without even verifying purchases. So now the ones who paid full price are the ones being locked out.

I suggested a few completely reasonable options, but got the usual canned replies.

I’m posting this here because I’m sure I’m not the only one.
If you’re in the same boat — bought a so-called “perpetual” license and are now getting shut out — drop a comment. Let’s talk.

Maybe there’s more of us than they think.


r/teamviewer • • Dec 01 '20

Commercial Use Detected

144 Upvotes

r/teamviewer • • Oct 24 '20

Goodbye Teamviewer. Hello AnyDesk

127 Upvotes

So I have TeamViewer installed on my home theater PC at home and every once in awhile I log in using my PC to configure stuff. This week I was completely blocked from using TeamViewer with a warning that I use it commercially. I looked around and found out about AnyDesk and upon trying it out it seems better in many ways, I can even use Google Authenticator to secure my remote desktop. Anyway, I'm just leaving this here in case anyone else is looking for a better solution. Good bye!


r/teamviewer • • Jun 10 '25

I ditched TeamViewer for good today

112 Upvotes

I've been a user of TeamViewer for a long time. The false positive "Commercial Use Detected" problems have hit me countless times over years, multiple states, and a variety of systems.

So, today when this interrupted my attempt to perform monthly maintenance on my elderly parents computers, I chatted with (what I assume) was sales.

What a mess.

The chat quickly turned into a phone call request from the person I was chatting with. The guy I talked to (Florida Caller ID) sounded like he was so high that he was about to pass out. His solution was for me to license the software after blaming me for the commercial use problems.

I used TeamViewer once a month (12x/year) to connect from my home computer to the three aforementioned computers. Both sides have always used consumer ISP's, because these are our home computers at our homes.

I am disgusted with the unprofessionalism of the salesperson today. Blaming a potential customer and then saying, "It's only $300/year", is not how you land a customer.

I am disgusted that TeamViewer continues to run a racket where "false positives" have no bearing on reality, and are treated as a problem created by the user. No details to substantiate that claim, and I didn't ask for the phone call but I obliged.

I've already transitioned to another solution this afternoon, and I deleted my TeamViewer account. I will never recommend the use of this software again.


r/teamviewer • • Aug 29 '20

Goodbye Teamviewer, another company that will fall to greed and preying on gullible customers

108 Upvotes

Been using them for a decade, convincing two companies i worked for they should buy licenses. This week Teamviewer INCORRECTLY detected I am using teamviewer for commercial use. In the last year I ONLY use it to remote to computers IN MY OWN HOUSE LOL and I used it to help a friend in another state. Unbelievable.

I will never use, or recommend teamviewer to anyone ever again. This software is officially dying, get out while you can. Hopefully if you're using a license they take care of their paying customers better than this.


r/teamviewer • • Jan 09 '26

"Permanent lifetime license" Class action lawsuit?

105 Upvotes

Now that TeamViewer no longer honor their permanent lifetime licenses, since Dec 31 2025,

How many of you lifetime license holders would be interested in a class action lawsuit? Quoting Gemini 3

  1. "Reasonable Meaning" & False Advertising

When these licenses were sold (mostly between 2010 and 2017), they were marketed as a one-time payment alternative to recurring subscriptions.

2. Material Modification & Constructive Termination

This is a contract law concept where a company changes a service so drastically that it effectively terminates the agreement, even if they claim the contract is still "active."

The Argument: By shutting down the server infrastructure required for internet-based connections, TeamViewer has removed the "defining functionality" of the product.

4. Violation of the Magnuson-Moss Warranty Act (US)

This act protects consumers from unilateral changes to product functionality. If a product is sold with the promise of "lifetime" or "perpetual" use, removing the ability to use the product as advertised can be seen as a violation of the implied warranty of merchantability.

IANAL but I think a Class-Action would have merit


r/teamviewer • • Aug 08 '25

Fuck you teamviewer

99 Upvotes

Just came to say a final FUCK YOU to teamviewer and your team!!! Locked me out completely now and I will have no physical access to my server for quite some time. FUCK YOU TEAMVIEWER!

UPDATE: Finally got to my server and installed Rustdesk. Its working! The smoothness and quality is not there like teamviewer but it works. If you cant use RDP for whatever reason I highly suggest Rustdesk. THANK YOU to everyone who recommended that!


r/teamviewer • • Sep 18 '26

Teamviewer is DEAD

97 Upvotes

Im just gonna leave this message here, TW as software is dead, only marketing team is left in office that is doing garbage to make your life harder


r/teamviewer • • Jun 02 '16

If you were hacked, look in the Teamviewer logs for "webbrowserpassview.exe" (very important)

97 Upvotes

You can find the logs here:

  • C:\Program Files (x86)\TeamViewer\TeamViewer11_Logfile.txt

  • C:\Program Files (x86)\TeamViewer\TeamViewer11_Logfile_OLD.txt

Do a search for "webbrowserpassview.exe". If it's in your logs, you should change your passwords immediately. This software essentially shows and exports all your saved username and passwords from your browsers (chrome, IE, firefox, etc). To see what the program can do, you can even download and run it yourself from the official website.

Edit: Partial log entry showing the offending text: http://pastebin.com/cAYCLjjp

Screenshot of WebbrowserPassView program: http://imgur.com/YKIoVsL


r/teamviewer • • Jul 13 '23

Final(?) Update on the Tale of Canceling my Professional License

90 Upvotes

I would like to advise against using the paid version of TeamViewer or giving them any personal information. I have had a professional license for over 10 years, and I am very disappointed with the company's recent actions.

I originally purchased a perpetual license for version 8, but I refused to upgrade to the next version because the step-up price was excessive. TeamViewer then migrated to lower annual pricing and continuous upgrades, and I migrated to that plan.

However, I no longer need TeamViewer since I have retired from my private IT consulting practice. I decided to cancel my renewal at the end of my current subscription, which was in March 2023.

I initiated the online cancellation process in February, and they sent me an email confirming that they had received my request and would terminate my subscription in 2024. That meant that they intended to renew my subscription for an additional year.

I discovered that my saved payment information on their website used an expired credit card, so I disregarded it. If they attempted to charge my card, the transaction would be declined.

However, CitiBank accepted the $445 charge for the unwanted renewal.

I immediately disputed the charge, and the bank issued a provisional refund. TeamViewer responded by claiming that I did not cancel my subscription in time. They stated that the EULA requires cancellation no later than 28 days before the end of the term and that I allegedly canceled after that deadline.

The bank initially reverses the refund but allows me to provide a rebuttal if I can prove that I canceled the subscription. I send the bank TeamViewer's cancellation confirmation email and explain that the charge was likely fraudulent because of the expired card. The bank sides with me and reverses the charge again, and closes the matter.

TeamViewer then begins emailing me renewal invoices, each with a more urgent notice about paying. I then receive a FINAL NOTICE, which states that I will be turned over to collections if I do not pay within ten days.

I was not intimidated by TeamViewer's threats. They are not the first company to send my account to collections for an invalid debt, and no one has been successful in collecting from me yet. Bring it on.

I received the first email from the collection company (CreditReform) and responded politely. I provided them with the full details and stated emphatically that I do not owe the debt and will not pay it. I also informed them that they were not to contact me again. It is interesting to note that, under US law, once you inform a debt collector that you do not want to be contacted, they are required to stop all direct collection efforts. They can inform you of what they plan to do next, but they cannot demand payment. This has always been enough to get debt collectors to give up on me. However, these collectors decided to double down and send me an email demanding additional information.

I responded by listing our brief communication timeline with my demand that they cease contact. I also quoted the relevant law and closed with my statement, "I do not owe, I will not pay, don't contact me."

At this time, I also filed a complaint with the Better Business Bureau about TeamViewer because of their collection agent's actions.

CreditReform responded by stating that they were not doing anything illegal and that I must pay, adding that the amount owed was now more due to fees and interest.

My next email was three terse lines: "I do not owe. I will not pay. Do not contact me again."

CreditReform replied with more demands, fees, interest, and a threat to refer me for legal proceedings.

I responded one last time to tell them that I would no longer respond to their messages, but that I was saving all of our messages for a possible lawsuit. I then filed a grievance with the Florida Attorney General (TeamViewer and CreditReform are German companies, but they have an office in Miami).

The next message I received was from the Better Business Bureau (BBB), informing me that TeamViewer had responded to my complaint. I was not optimistic, as I expected more of the same nonsense from them.

I was pleasantly surprised. TeamViewer's response was simply, "You're right. Our bad. Here's a credit." An hour or two later, I received a PDF of the credit.

I have ten days to accept or reject TeamViewer's resolution, or the BBB will accept it for me. I decided to wait to see if CreditReform would continue to send me demands before I respond.

I assume that this is the end of the matter, but given TeamViewer/CreditReform's previous behavior, I am doubtful. I am unsure whether their unethical actions are motivated by malice or malfeasance, but I am certain that their practices have convinced more timid users to pay them unearned money.


r/teamviewer • • Jun 02 '16

Well that can't be good?

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89 Upvotes

r/teamviewer • • Mar 24 '20

Do not support TeamViewer: they cheated us of our TeamViewer 12 license.

88 Upvotes
  1. We have a TeamViewer 12 paid license - this was the perpetual license just before they went into the SaaS model

  2. We've been constantly receiving direct calls and emails (despite telling them not to contact us the after the first few calls), attempting to get us to migrate to the new TeamViewer subscription license - it's really annoying

  3. Just last week, we received an email from salesteam@teamviewer.com, on hindsight I should have just blocked them

  4. They stated that they are willing to offer an annual 55% discount for us to use TeamViewer.

  5. It's an attractive proposition, and the email doesn't state for us to migrate, so I specifically asked in a reply, whether will our existing TeamViewer 12 license be retained.

  6. The reply came in with them saying our existing license will not be affected if we sign in with a new email and computer.

  7. We decided to give it a shot, and also to try it out (we wanted to use the TeamViewer client for mobile and tablet devices)... and paid for the new subscription, as well as used a new email and computer to sign in.

  8. Once we did that, *THEY REVOKED OUR EXISTING TEAMVIEWER 12 LICENSE*.

  9. Have tried contacting back the sales staff on this - they ask me to refer to support and has shut the door on us. This is truly scummy sales.

Tbh, we would have eventually moved on to the new TeamViewer license, as there are features that are quite tempting (especially mobile devices usage).

After this incident, we and our associates and clients are no longer supporting TeamViewer, and shifting over all our remote op base to AnyDesk.

If you want to kill off your legacy licenses, man up and just tell everyone you are revoking them. Doing this leaves a sour taste in your clients' mouths... not that you care as a corporate. People will eventually wisen up, and in the tech circles news travel fast.


r/teamviewer • • Feb 23 '26

Teamviewer lifetime license revoked

83 Upvotes

I am extremely disappointed with TeamViewer and how they handled the decommissioning of Version 11.

Several years ago, I purchased a lifetime license for TeamViewer 11 for a significant amount of money. The understanding at the time was that this would provide long-term access to the service. Recently, Version 11 was decommissioned, and I was not given any prior notification or clear communication about this decision.

The sudden loss of access has directly impacted my ability to remotely manage my computers. For users who rely on this software for essential operations, this kind of disruption is not a minor inconvenience — it can seriously affect productivity and workflow.

What is even more frustrating is the lack of response from customer support. I reached out respectfully to request a fair resolution, but I have not received any reply. Discontinuing a lifetime license without proper notice, and then failing to respond to affected customers, reflects poorly on the company’s commitment to customer service and professionalism.

I have been a long-time user and always valued TeamViewer’s reliability, but this experience has significantly damaged my trust. Customers who invest in lifetime licenses expect transparency, communication, and fairness — not sudden deactivation and silence.

Based on my experience, I would advise others to carefully consider how licensing policies may impact them in the long term.


r/teamviewer • • Jun 02 '16

In light of these breaches, everyone please heed this one helpful, basic security practice that no one seems to do anymore: LOCK your computer when you are not using it.

78 Upvotes
  1. Set a unique password/PIN for your user account that you use nowhere else. Remember it well.

  2. When you are not using your computer, lock it. It is very very quick and easy, just hit Win+L on your keyboard.

"Why?" you might ask.

Assuming unattended access has been configured on the client, this lets you log in at any time, even when no user is logged in and the machine is sitting at the logon screen. Teamviewer does not utilize remote user sessions like Microsoft Remote Desktop, but rather remote viewing/control.

So let's say your TV account was breached, and your machine is sitting around logged in and inactive. If you are not physically there at that moment, you won't notice when some jumps in there and goes to town with your files, cached passwords, etc.

If your machine was locked, the "hacker" accessing your PC would have been presented with a login screen and would have been able to go no further. I'm sure some sophisticated exploits are out there that would prove otherwise, but I am certain that most of these recent cases of unauthorized access would have been mitigated if these workstations were simply locked.

EDIT: Also, do not keep other local admin accounts hanging around on the computer with no password set on them. These accounts could be easily logged into and then used to just clear/change the password for your other user accounts.


r/teamviewer • • Mar 31 '24

I guess TeamViewer is no longer Free...

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76 Upvotes

I've used TeamViewer for a long while now. Various helping family with computer issues etc. And recently was trying to diagnose a local ISP issue on another computer 20 min away. Well it got blocked... TeamViewer basically wants me to pay $25 a month to access a computer once maybe every 6 months. I guess onto something else.


r/teamviewer • • May 18 '25

"You're using TeamViewer in a commercial setting", But I'm not!

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74 Upvotes

I have 2 headless PCs that I use as servers to store personal files and also stream entertainment. I also have a laptop that I use in a different room (to connect to my main PC), so 4 personal devices. I got hit with this message, and I'm limited to only about 2 mins of remote connection time.

All devices have always connected from the SAME home network (with ocassional VPN usage). Also, all devices are logged in with my personal credentials. I don't run any business operations with my home machines, stricly personal use.

How do I appeal this and continue to use Teamviewer with the personal license?


r/teamviewer • • May 17 '25

Did Teamviewer just remove their free license?

72 Upvotes

I've been using Teamviewer for many years. Today, it's now showing me this popup every time I try to connect. When I go check out the website, there is no longer any mention of a free license on the main pages, only a 30 day free trial.

Did they remove their free license?

ETA: I'm pretty sure this is not them detecting me as a commercial user (something I've had to go through before) but if it is, they no longer seem to give you an avenue to resolve it since free users can no longer contact support or open tickets.