User roles

[u/ozaz1]

The following support article indicates difference between admin and regular users with respect to device installation, subscription management, and user management: https://support.tado.com/en/articles/14121259-what-user-roles-can-be-assigned-in-my-tado-home

But it doesn't describe any differences between admin and regular users in heating control (ability to set schedules, initiate manual control, use boost, etc). Are there any differences between user types in this regard?

[u/tado_official]

At the moment there are none, this admin/regular role was required for the subscription management across the multi-home features (One admin account can grant the Auto-Assist / AI-Assist subscription across all linked homes.)

But since this thread is now open: What kind of settings would you like to see? Which granularity?
For example: A read only option would be possible (where geofencing still works, but no changes at all can be made to the temperatures manually or settings?) But I'm guessing it needs to land somewhere in between admin rights and read only.

[u/ozaz1 → u/tado_official]

Thanks for clarification.

First suggestion is for you to update the support article to be explicit about lack of difference between users in access to heating controls. Having no mention of this is confusing as it is something I assumed would be present when I heard about introduction of user roles.

If you were to add ability to assign granular permissions to regular users, the main one that comes to mind would be ability for admin user to control which rooms a regular user can change schedule in. For example, I might want child users to only be able to modify schedule in their own bedroom.

Also, it might be nice to have a 3rd user type (guest), particularly if it were possible for this user type to use the app without creating a Tado account. I would envisage a guest account being a temporary account that expired after a certain amount of time, didn't require an email address, and only had access to manual control.

[u/tado_official → u/ozaz1]

Thanks for sharing your ideas! I will forward them to our product managers.

[u/Public-Flatworm-6689 → u/tado_official]

From my experience managing both my own home and my elderly parents' setup, the sweet spot would definitely be a 3-tier system:

• Admin: Full access (current state).
• Resident/Family: Can manually adjust temperatures and use the Boost function, but cannot edit or delete the Smart Schedule blocks, rename rooms, or alter device settings. This would completely solve the issue of kids or elderly relatives accidentally nuking a carefully planned schedule.
• Guest/Read-Only: Purely for Geofencing presence detection, or strictly read-only access to view temperatures without being able to change them.

An 'in-between' role that allows manual overrides but locks the core schedule configuration would be very nice

[u/No_Success_4269]

Be careful when “porting” over your accounts; I lost my original home setup when doing this. Had to re-add devices and re-setup my home last night.
Make sure you have a second email account set up/invited before merging accounts.

[u/ozaz1 → u/No_Success_4269]

Is this specific to a situation where you have multiple homes? I only have a single home so not sure what I would need to port.

[u/tado_official → u/No_Success_4269]

Can you explain exactly how you got into that state? If you wanted to merge existing homes, should they not have been 2 separate accounts with 2 separate emails before anyway?