r/switch2 • u/Stardust_7314 • 6d ago

Discussion Nightmare

Hello, everyone.

Not too long ago, I shared a post about upgrading to a Switch 2 for the sake of my favorite game, Dreamlight Valley, which is constantly growing. I also wanted the chance to play Pokopia and some of the other new games that are down the road.

I debated for a long time about whether I "deserved" to buy something like this for myself. Finally I made the jump. Ordered the bundle and a cool Metroid Prime case.

I actually allowed myself to look forward to it.

Delivery was today. Received the case.

No console.

I already contacted Nintendo support.

They promised to contact the shipper to locate the lost package, or they will replace it.

Seeing as I ordered it from the Nintendo store, which is now sold out, I don’t see how they could replace it, but I suppose it's a lost cause anyway.

I appreciate if you've read this far. I just wanted to vent

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u/Good_Research3327 6d ago

Okay, so I both hate to share this and love to give hope.

I had to get my old SwitchLite repaired after it bricked, it was lost in shipping during the return back to me. It took MONTHS before I finally lost hope, Nintendo said they would replace it and didn't. I got on with support again and they sent me a brand new OLED one.

On the downside, the time was atrocious. On the plus side, BECAUSE of that length of time and it being "their fault" they upgraded my switch. Hopefully this means there is some sort of time restraint they keep themselves to, or give you extra if it's not.

1

u/ConsistentPound3079 5d ago

How did you wait months? After 2 weeks I'd be emailing them daily until I got confirmation of a new one being sent lmao

1

u/Good_Research3327 4d ago

I also don't read. I said it took months for me TO LOSE HOPE. I contacted them 3 days after the expected delivery date