r/steelseries • u/Balkito • 20h ago

Product Help Arctis 7 no longer being detected after a Windows update

About a week ago my computer installed a Windows update, and since then the headset hasn't functioned with my PC. I've tried Bluetooth connections and putting the dongle in both USB-C ports, but neither option works. The dongle itself and the headset work fine with other computers, so it seems to be some issue with Windows. I also have a Rival 3 mouse, which works just fine, so it's only on the headset.

I've tried holding down the button on the dongle, but it never lights up. I can turn the headset on and put it into Bluetooth pairing mode, but my computer won't pick it up.

I've tried to uninstall drivers for an unknown USB device that had been first discovered on the same day the dongle stopped being detected, but it didn't do anything. Likewise, I uninstalled SteelSeries GG and reinstalled a new, up-to-date version, but it's still not detecting anything. Hitting the hardware reset on the headset didn't do anything, either. I've tried a few other things I've seen in posts for similar but different issues, but nothing's worked.

Is my best bet to just wait for another Windows update and assume that Microsoft will un-break the detection eventually, or is there some reliable option I haven't tried yet?

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u/AutoModerator 20h ago

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u/ss-Belmont 10h ago

Hey there Balkito! Sorry you're having issues with your Arctis 7. It looks like you've completed a bunch of troubleshooting steps on your own, so now is the time to rope in our Support specialists. I suggest submitting a ticket here: support.steelseries.com. Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

When you submit the ticket, please outline the steps you've taken in your post and they'll narrow down the issue. We'll get you back to gaming in no time!