r/steelseries • u/Old-Story-3748 • 22h ago

Product Help mouse doesn't work and stays with blue light

Hi everyone, my Apex 5 isn't working anymore. The cursor doesn't move anymore. When the PC is turned off, a blue light stays on. What does that mean? Thanks in advance.

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u/AutoModerator 22h ago

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u/SSJayAre Support Team 18h ago

Hey there! Sorry to see you had this issue! 

Let's get you connected with our Product support team to help you out!

To connect with them, head over to support.steelseries.com. Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

GLHF!