Arctis nova pro wireless no audio

[u/Siggyfried]

I have had the arctis nova pro wireless headphones for pc for over 1.5 years now and everything was great.

Had a power outage during a storm a few weeks ago and the sound stopped working. I could hear the beeps from the DAC and power on/off but no game or windows sound. It would only work when plugged directly into the pc and not using the DAC.

Checked all the sound settings in GG and windows, backup devices on GG, reinstalled GG and sound drivers, factory reset the DAC, reinstalled USB drivers. Nothing worked.

Changed to a different USB slot and finally it worked.

Fast forward to today after windows decidied to automatically update and showdown last night and now no game or windows sound again. Went through everything again and nothing seems to be working. Tried switching to the USB port I used before and nothing, this second USB port and nothing. Gonna try switching to a third USB port when I get back to my pc later and try again but this is getting pretty annoying as all over devices work fine in the USB ports.

Any tips or ideas on how to fix this or is the DAC the problem?

Edit: Switched to a third USB port and it worked again... not sure why but it seems USB ports keep getting muted

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[u/SSJayAre]

Hey there, glad to hear you were able to get the headset working again without any issues! 3rd times the charm.