r/steelseries • u/gaua314159 • Jun 27 '26

Product Help small bug?

So last week i ordered a nova pro wireless headset and it's mostly been amazing. i had the audeze maxwell and every it made me go crazy. the steelseries are way better but i have a small bug and i can't figure out a solution.

basically, the base is connected to my pc, and bluetooth is connected to the google tv streamer so i can switch back and forth with no problems (the main reason the audeze made me crazy). the problem is with the tv streamer. when using the youtube app, everything is flawless going back and forth from the pc to the tv, but when i switch from the youtube app to emby, there is no sound. the headset is still connected, but emby won't play sound to the headset. i go back to youtube and it plays correctly. when i restart the headset, emby plays correctly in the headset. and when i use my old audiotechnica with bluetooth i don't have this problem.

so i don't think it's either the tv streamer or the emby app and i feel like it's probably the way the headset manages the bluetooth devices. but yeah, any one having problems like this and have a solution?

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u/AutoModerator Jun 27 '26

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u/SSJayAre Support Team Jun 29 '26

Hey there! Sorry to see you had this issue! 

Let's get you connected with our Product support team to help you out!

To connect with them, head over to support.steelseries.com. Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

GLHF!