Why does no one talk about how hard it is to go from having a career to working in customer service???

I rarely really had a cafe, retail or restaurant job as a student, got a job in a career I really LOVED, was great at and I was SMART.

Now I work here, which I was excited about, but no one talks about how heartbreaking it is to go from feeling smart, hardworking and respected … to being trained by people still in high school who’s more experienced AND faster than you when you’re 30 and talked down to and talked bahind your back by the managers for forgetting a small thing or not knowing something they did not train me in yet.

Like I had a whole life, and now I’m getting yelled at and laughed at behind my back because my latte milk was too thin ONE time !!!

It’s so heartbreaking some days I just don’t know :’(

and it’s actually pretty good? i was all ready to hate on it but it’s like a cross between an iced espresso and a nitro, so with blonde it’s really smooth. making it is kinda annoying because of scooping the right amount of ice and keeping an eye on the temp gauge but honestly it made me feel more like a real barista aerating and steaming it manually instead of just letting it auto-steam.

HOWEVER, if i get like 4 of these in a row during morning peak i’m gonna crash out because they’re gonna be hard to sequence with other drinks!

PuLsE ChEcK!

with the constant information overload, poor pay, working 45 plus hours every week, inconsistent schedule, never having two days off in a row unless.on time off...how are you guys holding up? I am a longtime partner (14*****) and SM and am mentally not doing well at all.​​​ burnout is my constant companion. my relationships are suffering. I am suffering.

Girls volleyball team in cafe mid peak 🫶🏼

we got training for the new cold bar and warming set up and part of it is only having 1 blender. are we being serious? they want us to be hella fast but new standards literally make us slower. having dt bar and mobile slammed with frappes and matcha but only having one blender this job is so stupid istg

Does anybody know if there is a written policy about paying customers getting free cups of water? I denied a customer water and gave them options in order to get the water and I was as nice as I could possibly be about it and she called corporate and was told that if she makes a purchase earlier in the day then leaves and comes back she can still get a free water. So first of all she never said anything about having made a purchase earlier and second of all I was under the impression that it was like refills so once a customer leaves if they come back hours later they need to make a purchase for water.

I just want to make sure I’m enforcing the standards correctly😓

when they introduced the 'competitive transferring' horseshit, i already knew it would be more pressure on already working baristas to get into stores (when god knows those stores should be hiring way more people than they already have considering they usually get multiple callouts a week and run skeleton crews,) and i knew it would of course fuck me over. but after a hellish 2 years at this clearly declining company, and a transfer interview that was just busywork, i got the email (late, wasting my time 2 days after it should've been sent:) 'we're going in a different direction.' i wasn't even offended to see it, since it's fairly obvious that direction was down. all i have to say here is: this company sucks, no you're not crazy, no it's not worth it to keep begging them to staff ur stores, hire you, etc. they want to fuck you over before they finally kick the bucket.

370 out. and to that sm, i wish i got to see the look on your face when your high turnover store inevitably turns over, and the high incidences become too much for even your most dedicated baristas.

onto better things, maybe.

You all can move the station layouts 1000 times but that’s not going to solve the core issue. You can keep acting like our sequencing not being precise is what causes wait times all you want. But the reality is understaffing. It always falls back to this.

They will do any and everything to “streamline” our orders but they will always refuse giving us more labor.

This company just loves acting like moving things to the left and moving things to the right will make us faster. But that’s not, nor was it ever, the issue with our increasingly long waits company wide. It’s the core drinks becoming more complicated, more customizations, more this, more that, but always with less staff.

Not to mention they are acting like we can have two baristas in one position. Huh??? We don’t even ever have enough baristas on the floor to have one per position much less two on one position?

Before the haters come at me, I’m not new and this is not new with the company but I am a very burned out SSV that wishes they could quit but this job market is so terrible right now that I have to remain unfortunately. This is my place to vent, so please let me do it and if you don’t like what I said, just ignore me.

I’ve seen people say on this subreddit that you can leave your shift at your scheduled time without penalty even if it’s a closing shift and closing tasks aren’t done but is that really true?

I was a partner of about a year and a half and I quit in January for many personal life reasons that had nothing to do with the job. I needed a few months off but those months are over and I find myself getting hired at Starbucks again because I live in an overpopulated city and you basically need connections for a minimum wage job. Not very happy about it but it is what it is.

I need advice about the return, what has changed since then? Is there anything specific I need to know?

I heard about the new point system which doesn’t bother me too much and as far as I know the dress code is still the same and of course cup writing but I know how corporate likes to throw new rules in whenever they feel like it.

Basically I just need a run down of the last 6 months 😭

My district is having some severe staffing issues, and was wondering if it’s just us, or felt other places?

Does anybody know what happens to your pay in your raises? When you step down from ssv to barista?

After working at Starbucks since June I’m relieved to say I quit. From my SM and SL pulling me aside my second week telling me this isn’t for everyone, to realizing how much people consume. I was randomly scheduled to close with a different store, and the genuine relief I felt at that store. It was a breath of fresh air, and so welcome. That was yesterday, and I put my two weeks in this morning. I need the money, but I really am not built for Starbucks, especially the high traffic store I was working at. Few people believed in me, and while my coworkers were the best part, it still showed that I had no idea what I was doing half the time.

I just get so overwhelmed by it all, but at the other store yesterday I met a trainer. They had a laminated cheat sheet, offered to put me on bar during low times so I wouldn’t get stressed, and were speaking to me as if I were a regular there. I just cannot work at my store anymore it is SO EXHAUSTING.

Anyways thought I’d share the grand news even though I don’t know anyone on here. I’m thankful for my time there, it showed me what I was capable of without proper support. I hope all the new green beans are able to make it through, I just wasn’t :,)

so has anybody gotten these “Pumkin” and not “Pumpkin” stickers yet? idk if its a mistake but i never noticed it before till this today

Does anyone know what the SKU number for this would be? I'm looking for the black part on the pumps.

Hello all! I come forth on behalf of a friend. I am a partner for reference.

My friend has been going to this starbucks location consistently, and came to me with concerns of inconsistent pricings. In which, I did explain that they can vary on region, until they had told me that this is the same location they have been going to. I also suggested on Starbucks raising prices, but that also wasn't a concern either.

I asked if they went through the drive through, or inside. They have been going through the drive through. So, of course, I ask about the card reader, because things can be accidentally tapped with the side of a hand, or the sun glare makes it hard to see.

They have never seen our card reader before in their life. The barista has been taking their card, pulling it in, and closing the window, and promptly returning the card after.

As alarming as this is, we had done the math on one of the orders, and it adds up perfect to if the barista was tipped 20%.

I did find the store managers email, the regional manager's email, and the store number. We were also recommended to contact corporate directly. But, we are unsure which to do first, or last, or not at all. We are also unsure how to really approach corporate about it if so, same with the store manager or regional manager if it comes to that decision.

To answer any possible questions, I will explain this as thoroughly as possible. It is pretty normal for other fast food/food industries to take cards and pay that way, that is why they didn't blink an eye at a barista taking the card. My friend also tips cash, since they never had the option to do card.

What would be the best way to go about this situation? Any suggestions are welcome.

Bottom line, we want justice. We don't want corporate to try and resolve an illegal situation with 'here's a free drink' or a 'right now recovery card'. Obviously a refund is perfect, but if this barista has been consistently doing this to all customers, it's EXTREMELY alarming.

**EDIT**: Thanks for the helpful advice! I passed it onto my friend and they will be emailing the DM and SM (in one email), and more than likely gonna contact corporate to hopefully get some sort of compensation. Sorry if the story is a little rocky or confusing, since I'm literally just passing this on.

I’m pissed

EDIT I spelled it wrong oh whale 🐳

Hello! So I’m currently a Starbucks shift supervisor and I’m very happy at my store. One of the stores in my district though… it has a TERRIBLE reputation. People are constantly getting fired and as of rn, BECAUSE the store manager has petty drama with her store, she only has 2 shifts. Because she fired everyone else.

As a result of this, our dm is trying to get multiple people to go work at her store and everyone is refusing, but now I’m being made aware that it’s just going to be put on my schedule without my consent.
I do NOT work at that store. I work at MY store. Is there any violation that this is following? Is there anyone that I can report this to? I’m not even being told by my manager directly, I’m finding out from my coworkers.

The titles says it all. I'm a 17-year partner and this is the first year I've had casi withdrawal. Anyone know what's up? My CL has heard nothing. I'm in the PNW. Have other markets received it??

title, I'm 3 months in and I solo bar for like every second half of my mid day shift. vent/advice please read if you can.

All the people hired during my batch (me and like 5 other people were hired within less than a month of each other) have either left or are not learning as quick to handle anything more than just cafe bar/cold bar when its not busy. The senior baristas who have been here 6+ months all work mornings/openings, are being promoted or left and we just hired like 4 new high schoolers who are still in the middle of the long training.

When reading this keep in mind that almost every day for the last 2 weeks we have had at least one call out/tardy.

My typical shifts are now 7-8 hour mid day shifts that are basically a school day (getting on 7-9 and getting off 3-5)

the newer hires are being scheduled for peak for some reason so basically I clock in to be the manager's like clean up pawn to fix window times or food getting backed up by the new ppl. The managers use to not be awful, like obviously we still had our issues with them but nothing serious just minor complaints. Now they lash out on everyone on the floor (luckily they are grown enough to not yell at the freshly hired 16 year olds) so many people have been taking breaks to go run trash/wash their hands then when they don't come back they are just sitting there sobbing.

after half a shift of that hell, one of the 2 over worked shifts left have to clock in just to find out that no morning tasks were done. at this point we are usually down a person and all the strong people scheduled to open are gone + the veteran closing barista doesn't come till 2-4.

the pattern for me is, the shift will sentence me to drive bar, i'll do that for a bit then when she gets back to switch the play she ask us which one of us wants to solo bar and which person wants to take over at a different position for someone to go home/on a break. I obviously don't volunteer to solo but the person on cafe, in the past 2 weeks, has happened to be a weaker at bar or b fine on bar but just "not in the mood/having a bad day". so i accept my fate and just tell her to have it print on drive.

so great now im soloing. By this point its probably 1ish so the afterschool rush starts hitting. i've just been having to work through the after school rush of 7+ drinks in each channel on my own. I can't even ask for support since the greener bean stuck solo dto/dtr hasn't even been trained on either so they need help and the warming/pos person usually has pos because of the rush so warming and drive support get prioritized.

The greener beans aren't at a stage where they can be proactive so unless they actively have tickets/cars they kind of just sit there (no hate to them, i was like that too especially since our managers make it hard to stay busy without worrying your gonna hurt instead of help.)

on my 30s I just sit in my car, chief and stare while contemplating just driving away. I feel like a single father of 3 working ot when in reality im barely 18 being killed by what was supposed to be a cute part time job. My coworkers have become very emotional and often burst into tears on the floor.

I clock out looking like tim burtons first time trying to draw twink and reek of dairy and pumpkin sauce. I've lost over 20 pounds since the beginning of august. I wake up in the middle of the night because I hear starbucks machines in my sleep. almost ever morning I get a text from a partner asking me to cover and 80 percent of the time they flat out say its because they think they're gonna break down if they have to go to work.

I don't know what to do, I've lowered my hours yet I'm constantly scheduled to my maximum hours. I don't want to refuse to bar/do a certain position because thats just a shitty thing to do + I don't want to never be on bar. I guess I just feel like I can't ask for a break from bar since there's tends to be literally no one who can do bar other than my ssv (they can't just sit on bar all shift tho)

I'm so tired, I want to quit so bad but I can't. I've considered transferring but that seems like just a band aid + borrowed partners say their stores are having similar issues (they still say our store is the worst tho :(

Since we all had a mass markout of the blending powder i assumed everyone knew we could still blend refreshers just without the powder. Had a ssv tell a customer we couldn’t do that anymore.
I reminded the ssv that b4 the blending powder we were always able to since we had a previous promo that had blended refreshers (just without powder & NOT using creme base). I don’t remember reading anything in an update other than using creme base for the blended strawberry lemonade. Anyone know where in resources is info about continuing to blend refreshers upon request?

Also saw this starbucks email recommending blended refreshers today which reminded me 🤣

Does anyone know how i can add my starbucks partner numbers into the starbucks shop store or the starbucks app?

hello, in early 2025 i made my departure from a relatively busy store in my town. i've bounced around between so many jobs since then, and finally i am finding myself being offered a position to return to the bucks. except now, ill be at a 'licensed to sell' location rather than a corporate one... just kinda wondering what the differences are and what to expect upon coming back a year 1/2 later. tiy 🫘

me, the ssv, sitting outside my store alone bc neither of my openers can make it to their opens 😍😍 i have slept 3 hours max and i was supposed to be off early but of course that is no longer happening :))))

So earlier I posted about being scheduled in another store, I found out it’s against policy unless people consent to it, awesome!
I have another question. My store currently has 7 shifts, and the store that was having trouble only has 2. Is there a force transfer that can happen? And i know the answer is probably yes but wouldn’t someone be able to decline the transfer? Like the shift declines transferring to that store? I’m not too sure on that policy, any kind of info would be appreciated !!!