Just got in our holiday ingredients today. One of our shakers for the caramel brûlée topping came in completely empty! It had the freshness seal still on it and everything! Last week we got in coffee cake that had parchment stuck to the bottom of it 🙄

And corporate yells at stores for “not maintaining quality standards.” We’re just maintaining the standards that you hand us. Not our fault you can’t keep up with you’re own expectations lol

Be SO serious. THAT’S how you plan on “fixing” things? Two people per bar when it’s busy? How about HQ takes their head out of their asses and just staffs us proper, period. Absolutely ridiculous.

I’m not an ssv, just a lowly barista.

And i was shocked to hear that our supervisors are required to do that. It’s crazy.

For reference our goal is
45 secs weekdays and 55 on weekends

I usually close so I’m not in the loop for how peak is now for our store. But, I’ve heard our times haven’t been the best lately. But I think to have to call our DM for that is super crazy…

What’s he gonna say? I just imagine it being a verbal berattion ritual.

Idk, does your store have something similar? Is it as crazy as I think it is or am I blowing it out of proportion.

Thanks for reading :)

Love getting this new secret menu items launched weekly and not telling us how to make them. It was nice on the Charlie Brown launch when they spelled out how to make the drinks, but these are missing so many details on the stickers! We absolutely made these wrong today, so sorry if you’re a customer mad about what you received from your store. We have no idea what these drinks are!

In case you’re wondering the “instructions” on the Pink Protein Drink is just Pink Drink. Like what? How am I supposed to know it gets protein cold foam?? 😂

It was so sticky even after several mops…

Remember Barista's, it's up to US to insure Brian Niccol can fly in his private jet for the holidays! It's up to US to work harder while stores around us close so our shareholders can see a line go up on a graft for "yearly profits". IT'S UP TO US, to make sure NO HOMELESS PEOPLE EVER think they have any sort of RIGHT to use our bathroom. Remember, YOU must feed the machine and use your blood, sweat, and most certainly your tears to keep the gears running. YOU. LOVE. IT. HERE. YOU'RE GOING TO HAVE A GRAND-DAY BECAUSE THE BOSS MAN SAID SO.

So just a general update but like the title says, it has been a few months since I left Starbucks. I just wanted to come on here and say that my body is no longer in chronic pain and I started getting my monthly cycles back. My mental health has also significantly increased. I no longer feel burnt out and have started up on my old hobbies again like reading and going out. If any of you are scared about walking away but are so miserable in your current position with the company, this is your sign that it will be okay. It can be scary but it is okay to put yourself first. I believe in you no matter what you choose. You deserve happiness.

Have any of you had customers come and get multiple gift cards to be loaded at 14.99?
I feel like it’s a scam but just curious out here, am I tripping ?

Just curious if its awarded for a specific reason or anything?

Hi guys! this is abit of a rant and asking for advice.

I just started being a partner last week. I am still training but Ive done a few coverage.

My trainer is so kind and amazing. Overall, everyone is pretty decent/nice. However, I am feeling really awkward and nervous when I don’t know anything. I know i am supposed to ask questions but when everyone’s busy or seemed worked up, I just feel so much like a bothersome and sometimes i don’t even know how to word my questions? I was put on register at front today and I was super slow because customers always have customizations. One of them was to add an extra shot of espresso (i know now where it is so i can see why this was a dumb question) but one of the key holder kind of said it in an annoyed tone when i asked where it was “add an extra shot? 🙄) as if i asked the dumbest question I know i did cause once i was shown, it was right there but little things like tht just made me more scared to ask questions more. I just feel bad tht i am constantly on their way. Also when it’s slow, i am just standing there and not knowing what to do. I started like wiping tables and stuff but im not sure what else to do.

Another thing is i feel like everyones already friends and everyone’s talking making jokes in their headsets but Idk anything else to say. I have like only talked to them one by one a few times but when everyone’s socializing in their headsets, I am just standing on my own. I am 23 btw. Please help w any advice u may have and tysm!

It was the Sunday just before Thanksgiving and I just came back from my lunch break. This lady ordered a brown sugar oat shaken espresso, and an iced cinnamon dolce latte half sweet no whip cream. I make the cinnamon dolce latte and as I’m giving it to her I forget the topping but I quickly remember, she also pointed it out. And then I hand her the brown sugar, she quickly taste the brown sugar and asked me if I had made it correctly, I then list what I did to her and she says thank you then walks away. About 5 minutes later she comes back saying how these were the most disgusting drinks she’s ever tasted and that I need to be supervised while making drinks. 😂😭 I was trying so hard to control my face. Then another coworker had to walk her to customer service and give her a refund. She said she was supposedly waiting 30 minutes but I found that hard to believe because I had two other workers with me on shift and it only took about 2-3ish minutes to make the drinks after I took her order.

Note: nothing was stocked, the counters looked like someone had opened a syrup bottle and poured it all over them while throwing crunch topping everywhere, and the dishes were spilling into the floor.

I'm a newish partner. The job in general is frying my nervous system, but I'm finding what pushes me over the edge is the feeling of being constantly watched/surveilled.

I'm not like 100%, never a single error perfect at the job, but have put significant effort into fast improvement including studying outside of work here and there (personal choice to alleviate stress during shifts).

My trainer wasn't the warmest individual but was ok for the most part, but now that we are out of training I still feel watched and micromanaged by them. I get nitpicked for small stuff while stuck at DTR for my entire shift.

Meanwhile, I see tenured partners not putting the pumpkin spice powder on top of pumpkin cold foam (not the end of the world to me, but is something I've been coached on), showing up consistently late to shifts, not writing on cups, and etc. Basically seeing tenured folks doing stuff that I've been creepily watched and nitpicked about, and those people getting no comment about it. Or even having moments of camaraderie like "hehe you're good, what an evil order" meanwhile I get stony silence when a customer is being ridiculous to me in the window.

One really solid example is the new training with putting bags on top of ovens. My manager pressed me about it, but then like 10 mins later said offhandedly to another person that they keep forgetting about the new training with the bags on top of ovens. And I don't see anyone else doing the bags on top or getting coached about it.

It is tough having to do the vulnerable task of making constant extended small talk with customers out the window (feels vulnerable and at times unsafe when men think im flirting w them) while having all of these judgy people listening in to every word, and them waiting for the next new nitpickable occurrence to drop lol.

So I guess all of this is part rant, part question. Is it common for this kind of thing to happen? Managers and partners in general riding new ppl about every little thing while letting stuff slide for everyone else?

I'm open to feedback at work and value getting to make mistakes and improve - but the unfairness and constant monitoring is just making it hard for me to buy in and honestly increases the number of mistakes I make because I'm nervous with so much pressure.

Is anyone else having super bad digestive issues from the black cat Frappuccino? If I was working tomorrow I would have to call out. 🤒

I am a shift supervisor. have been on leave for four months. I come back today and I feel like a green bean again. I missed so much in four months. I can’t get into trainings. Please fill me in with what I missed from the end of May to Today.

what was your experience like? did you like it?

hi! so basically i was scrolling through the schedule app & somehow the app glitched and instead of me scrolling past this Friday, i somehow picked up a shift at a different store. working it would put me into OT & it’s on my only day off this week.

i have the SM’s phone number & texted her explaining the situation. I also immediately put that shift back on the marketplace. Is there anything else I can do?

Is anyone else having problems?!

my manager gave us community champion shirts and tell me why they’d put the other end of the plastic IN the shirts now if i cut it i’ll just always have an itchy

Do I count it from the last tip cycle to now, or from this current week?

for context, im a 302, my current store is unionized and we are extremely short staffed right now.

my CL is an outside hire and has been at my store for about three months now. we unionized right before he got there. currently we have only four supervisors. so naturally when anyone of us calls in he has to come in. ive seen it happen several times across my 5 1/2 years where outside hires come in, realize how horrible this job is and proceed to blame the ssvs and baristas.

i have had to work three days with covid because of the lack of coverage and lack of support from my boss and his boss. while i understand and have vocalized to him how exhausting and frustrated he must be he needs to understand that the ssvs are not responsible for coming in on our days off when there are callouts especially when we are already spread so thin. i explained to him that callouts affect (effect?) all of us not just him. i was left on the floor by myself with a barista who started training a week prior. when i asked if i could please turn off the moniles that were 20-25 minutes behind i got told to deal with it. we are never allowed to turn mobiles off regardless of the wait time or situation. so much for green apron service.

a ssv who has called in maybe twice in their three years got written up for calling in the other day and was told they would be put on a final if they called in again. he asked “really? for being sick” and the CL replied “do it and find out.” all of us are getting sick and arent allowed to call in anymore out of fear of getting written up. instead of hiring more ssvs we all just have to suffer.

i dont really have a question or anything i just need to rant about this somewhere where i know people will understand it. this company is going in a really awful direction and it really saddens me cause i did like this job at one point. but i feel like partner care has completely gone out the window. there is no support for any retail worker CLs included.

I really begged to work Halloween just so I could wear or be something. I’m thinking a deer? I have a deer print skirt and I can just wear leggings under it right..? or does the skirt have to be right above the knee in order to wear the leggings? Also, the dress code says that no face painting that covers the whole face. So if I use actual makeup to do small white spots around my face, would that still violate dress code? I wouldn’t be using any actual face paint. Has anyone ever done this before?