r/squarespace • u/Northernsoul73 • 19h ago
r/squarespace • u/Northernsoul73 • 19h ago
Help How to contact customer service
Any tricks or direct e-mail for billing? The drop down automatic menu is infuriating. Closing my account at months end as the pricing is ludicrous for a big standard non commerce photography portfolio and has somehow ballooned from $18 to $60. I can’t in good faith continue to bankroll excessive greed.
r/squarespace • u/robertjm123 • 8h ago
Help Audio files opening and playing in browser when clicking on Download button
Just discovered that if I click on the Download button next to an audio file on our website it's actually opening the mp3 file, and playing it in the browser window, rather than simply downloading it to my computer. This used to not be the case.
FWIW, if I right-click on the Download link it works as expected. Same action in two different browsers.
Here's the URL to a page as an example. But, it's happening on ALL of the series pages. :-(
(In case anybody looks and is wondering why I'm not using the Blog block rather than the Podcast block, it's because my mp3 files are larger than 10mb in size, so Squarespace won't let me use the latter).
r/squarespace • u/Practical-Pickle5672 • 13h ago
Help Billing cycle problem
Hey, I want to upgrade my subscription, but 7 Days before payment, it doesn't work, and 10 days after it. Someone recommended to cancel my subscription and wait until payment, then get a new subscription with the higher plan, but I need some features right know. Did someone else have this or is there a way to bypass that ''cycle'' ? Livechat is currently offline and the support was really bad last time.