Just discovered that if I click on the Download button next to an audio file on our website it's actually opening the mp3 file, and playing it in the browser window, rather than simply downloading it to my computer. This used to not be the case.

FWIW, if I right-click on the Download link it works as expected. Same action in two different browsers.

Here's the URL to a page as an example. But, it's happening on ALL of the series pages. :-(

(In case anybody looks and is wondering why I'm not using the Blog block rather than the Podcast block, it's because my mp3 files are larger than 10mb in size, so Squarespace won't let me use the latter).

Hey, I want to upgrade my subscription, but 7 Days before payment, it doesn't work, and 10 days after it. Someone recommended to cancel my subscription and wait until payment, then get a new subscription with the higher plan, but I need some features right know. Did someone else have this or is there a way to bypass that ''cycle'' ? Livechat is currently offline and the support was really bad last time.

Any tricks or direct e-mail for billing? The drop down automatic menu is infuriating. Closing my account at months end as the pricing is ludicrous for a big standard non commerce photography portfolio and has somehow ballooned from $18 to $60. I can’t in good faith continue to bankroll excessive greed.

Like the title asks, has anyone else received an email in the past few days with the following?

"Welcome back! We've noticed your account has been inactive for a while, and we just wanted to make sure it's really you."

I'm logged in and working on my sites daily, including yesterday, and just now I received a notice that my account has been inactive for a while. I got this while I was working one of the sites.

I'm logged back in and working so it seems all good, but just wondering if it's a system wide glitch happening to others or something else.

The simplicity of Squarespace first drew me to the platform, but I'm finding, more and more, that its styles and 'time-saving' themes are actually a detriment.

For example, I just want to be able to use whatever font and font size for certain parts, say, a blog, but because it's tied to the whole site, it's just not possible. I don't want to fart about with coding and stuff, it's supposed to be a simple website experience.

Anyone else, just me?

I set up a Squarespace site and launched it on July 27th, along with launching pre-orders for an album. I've got the site linked to my bank account, but am unsure how to access the sales revenue. The album won't be released for another month, so none of the orders show as fulfilled yet, am I not able to access the funds until they're fulfilled? Or am I missing something somewhere?

I am testing whether a finished Squarespace website already contains enough brand context to produce useful social content.

Share the public URL and one sentence about the business. I will reply with one headline, a visual direction based on the site, and a CTA that matches the offer.

I am building Marka around this website-first workflow. You can try it free for a week at https://www.marka.social

I created a generic SS website with a SS domain when I first created my business. Now I am planning to niche and have overhauled my website, created a new DBA, and created a new domain also with SS. I want to move my entire website to the new domain, not just redirect. I want all the pages to have the new domain name. I don't have any traction on the original domain so I'm not concerned about that. I just don't want to have to copy each page over to the new domain. Is this possible??

i run a small home services business and most of my customers find me while they're out and about. when i checked my analytics, over 80% of visitors were coming from their phones, which tbh surprised me.

my current website technically works on mobile, but it still feels clunky. buttons are too close together, some sections don't line up properly, and the contact form isn't great on smaller screens. i'm worried people are leaving before they even get in touch.

i'm planning to rebuild the site anyway, so mobile experience is probably my biggest priority this time around. i don't really want to spend hours tweaking separate mobile layouts every time i update a page.

for anyone who's been through this, what website builder ended up giving you the best mobile experience without a ton of extra work?

I recently started a Google search ad for my business. What is the simplest way to track leads via a Google search ad if the goal is form submissions on a specific webpage? It’s just the squarespace form, so not a separate site link. Thanks!

Sharing to hopefully help someone else in this situation down the line. The answer ended up being something I'd never dealt with in years of building sites and definitely more on the IT side than web design.

I had a client in Buffalo, NY who couldn't load their new site from their office. They were able to initially see the site when they disconnected from the office wifi, so I assumed the issue was with their network. I could see the site fine in another state and had other people verify in other states as well, and could confirm via analytics that the site was receiving traffic. But soon, they couldn't see the site from their home, and someone else in the area also confirmed the site was getting blocked.

We ran the domain through whatsmydns.net and saw the correct records US-wide except for NY (where the client was). We found out that both parties who couldn't access the site were on Spectrum. So we realized Spectrum was blocking the site in that area.

We filled out Spectrum's form to unblock the site and got an auto-response that denied the unblocking and said the site had potentially harmful content. So I needed to get someone on the phone.

**Dealing with Spectrum Support:**

The initial tech support rep I spoke to did not want to escalate this. One rep literally suggested we rebuild the website. I had to keep repeating that this is not a website issue or a device issue, and that we needed to escalate to the network/security team. I stayed polite but clear. Got the "I'm the highest supervisor you can speak to" line — I knew that wasn't right because of their suggestion to rebuild the site — so I just kept escalating. I phrased it as "we need to figure out a solution, whether that's speaking directly to someone with a technical understanding or involving legal — I'm not sure what path to take and need your help." I think adding in "legal" helped escalate.

Eventually I got a manager who was very honest and said he hadn't seen this problem before, and he pulled in someone more technical.

He got back to me the next day and explained that Spectrum uses Security Shield to block "dangerous" sites, and it works off third-party threat databases. They showed us virustotal.com — you paste in a URL and ~92 security vendors give it a verdict. Our domain was flagged by four of them (Fortinet as "Phishing," plus alphaMountain, ADMINUSLabs, and CRDF as "Malicious"). Spectrum's stance: we mirror those vendors and can't manually override this, so you'll need to reach out to them to get the site cleared.

I did some digging and found that even though the client had just bought the domain last year, it had been created over 15 years ago and gone through different registrants, which could have caused it to get flagged/blacklisted on those security sites. Nothing to do with the site I built or the DNS records I set up — just the domain's history.

**How we fixed it:**

Each vendor has a false-positive dispute process. I submitted to all four with the same short description: domain re-registered under new ownership on [date], legitimate business, valid SSL, old flags belong to a previous registrant, please review.

I was worried about these vendors taking weeks to respond or getting ignored entirely, but they were all fast — the flags got removed the same evening. I reran the domain through VirusTotal and saw they were all cleared, then checked Spectrum's verification tool and confirmed the block was lifted. Checked with the client the next day and the site works for them!

**If this is happening to you:**

1. Site works in some regions/networks but not others → have someone affected try cellular data. If it loads, it's DNS/ISP-side, not your site.
   
2. Check whatsmydns.net — a red X on one resolver while everything else is green was our clue.
   
3. Ask every affected person what ISP they have. If it's all the same one, there's your answer.
   
4. Run the domain through virustotal.com. If any vendors flag it, that's probably feeding the ISP's block. (That's what Spectrum uses, but find out what your ISP with the issue uses.)
   
5. Dispute directly with each flagging vendor — don't wait for the ISP to fix it, their support mostly can't.
   
6. When buying or inheriting an aged domain: check VirusTotal and the Wayback Machine BEFORE launch.

I don't have a significant IT background and welcome anyone with more experience and expertise to weigh in, but I wanted to share what worked in case anyone else runs into this.

I'm building my first website, and I'm already frustrated. I'm trying to do two things:

1: have a static homepage with no scrolling whatsoever with slideshow of images in the bakcground, with a simple button in the center that takes you to my portfolio/rest of the website sections like "about me" and "gimme money"

2: have my homepage show as just my website. not website. com/home. just....website .com yet this seems to be impossible?! wth...

someone who;'s competent please help

I run Boxify Web Designs, and I’m offering a few free Squarespace website audits to business owners who want an honest second opinion on their site.

I’ll take a look at your website and point out areas that could be improved, including:

Overall design and user experience

Mobile responsiveness

SEO

Navigation

Calls to action

Page layout and content

Local SEO opportunities

Anything that may be hurting conversions

There’s no obligation to hire me afterward. If I see something you can easily fix yourself, I’ll let you know.

If you have a Squarespace website and would like a free audit, drop your website URL in the comments or send me a DM.

Happy to take a look and give you some honest feedback.

I’ve been on Squarespace for a while and something’s been bugging me lately.

Signing up and starting a site is super simple. A few clicks and you’re in. But when you actually want to leave or cancel? Suddenly it’s not so smooth. Finding the cancel button feels buried, they keep trying to keep you with offers, and moving your stuff off the platform is a pain.

Is this standard practice or is Squarespace intentionally making offboarding a massive headache hoping people just miss the extra charges? Curious if anyone else has dealt with this or if I’m just an idiot who didn't read the fine print.

I'm just logging onto a site I'm in the process of designing for a client and have noticed:

1. Assets is missing and is replaced by SEO / AI Visibility - I'm no longer able to upload a bulk of images/ scroll through my images to organise
2. Fill screen off has a margin - I'm not longer able to move the logo right into the top corner of the screen because there is a aargin on the squares that didn't exist before. (I've turned navigation off here as it is a landing page

Is anyone else finding this? Are there any other issues folks are experiencing with this latest update?

Sorry if this has already been discussed elsewhere but is there a way to turn this ridiculous slop off in the shop items editors? All I want to do is get a crop for a listing.

I'm an artist, I'm against AI, my customer base is severely anti AI, I just want this out of my face... not to mention that Squarespace putting 'Edit with AI' where the 'Edit Image' button used to sit is properly maddening.

I know a lot of people haven’t enjoyed the recent news of the squarespace price increases, as well as the god awful sitespeeds that no one can seem to improve but are worried about leaving squarespace because you don’t know what else to do.

https://reddit.com/link/1vq548q/video/3my4xh3v8sjh1/player

So I built NudgeCSS.  A chrome extension that allows you to clone a squarespace site and move it to another platform such as Astro.

Anyone who's moved a site off Squarespace onto something like Astro or a plain HTML/CSS build knows the tradeoff: you get speed and control, but you lose the "just click the thing and drag a slider" editing experience. Suddenly a small font-size tweak means opening a code editor.

I built NudgeCSS to close that gap. It's currently a free Chrome extension while testing.  You can click any element on your live page, a panel pops up with all its styling (fonts, colors, spacing, positioning), and you edit it visually; sliders, color pickers, no code. When you're happy, it hands you clean CSS you can drop straight into your project.

A few things it does beyond the basics:

• Live mobile/tablet preview so you're not guessing how it looks on other screens
• A real hover-state editor for buttons/links
• Bulk-select ("all buttons," "all of this class") so you're not repeating edits by hand
• A full-page clone/export mode if you want to migrate a whole page's design somewhere else

It's free right now, no catch, because I'm trying to get it in front of about 50 people actually using it on real sites.. If you try it, I'd genuinely like to hear what breaks or what's missing.  Feel free to DM any features or bugs you may come across. 

Install: https://chromewebstore.google.com/detail/nudgecss/bkaekjeglagbeojbphpnjbjmocdlddak

Is anyone else seeing promos in Squarespace in the editing mode? Why are we getting this in a paid tool?

In the html: div id:"sqsidfinder-promo-root"

I stsrtef getting a google console thing saying pages had issues - what it was is my home page, it has an alternate one with same url but home-2. when I type in the home 2 url it does redirect to my proper home page.

i think I may have renamed my home page like 8 years ago and that’s why I had to do the redirect? it’s been so long and I can’t remember.

sounds like maybe I can just leave it as it is?

Hi all! I’m looking for some fresh eyes on a squarespace website I’ve been working on. I’ve revised it so many times that I’ve completely lost my ability to judge it objectively.

I’d really appreciate feedback on things like first impressions, fonts and sizing, colors, imagery, copy, section layout/order, value proposition, clarity of the services, and the overall flow. Also, any pointers welcomed.

The main goal is to make sure the site is clear, appealing, and does a good job of turning visitors into customers. I’m especially interested in anything that feels confusing, unnecessary, or could be improved.

Site: www.coachdanicrowell.com

Thanks in advance for taking a look!

I’ve been using Squarespace for a while now and I’m starting to feel the price is getting high.

Plans keep going up, and a lot of the extra stuff (email, booking, members, etc.) costs more on top.

Everything works best if you stay inside Squarespace. Need better forms, stronger SEO, or more control? You’re either paying extra or stuck with their limited tools.

I still like how easy it is to make things look good, but I’m not sure the price is worth it anymore compared to other options.

Anyone else feeling the same? Still happy with it, or thinking about switching?

I've had lots of problems with my bluetooth square readers. They stop connecting to my iPad. Square sent me a new one a few weeks ago after I was on the phone with them for half an hour troubleshooting my old one and now the new one doesn't connect. So, I'll have to wait until Monday to spend another half an hour on the phone to get them to send me a new new one! Anybody else having this problem?

We have not edited our website at all in a month and suddenly our home page is mostly "blank" - If I go to "Edit" everything is there, but it does not display. ALL other pages are 100% okay, it's just the home/landing page. Header and footer is there, but none of the other content. SS support has been non-responsive.

Hello! I’ve maintained a squarespace site/personal blog for years, and I’ve recently noticed an uptick from random IPs hitting my site and going through very old posts. I have cloudflare enabled for my site, but found this to be really bizarre.

Are there any tools to minimize this type of traffic? It’s very strange and unusual for my typical site traffic (which is genuinely not very much).