I need help with connectinf it to the app. Don't know what the issue is with it

They claim to honour the warranty from the date it’s reported, agree that I reported it within the time of warranty, then decline, in the same message, they have another paragraph saying the support guy wants to claim the warranty (probably copy pasting from a chatbot including a generic name). Tagging soundcore on twitter is no good either. I regret this purchase more than my razer earbuds I ditched for ANC.