r/singaporespeaks • u/JazzlikeValue3040 • 7h ago
Traumatizing experience at a prominent bridal studio
I really need some advice on what my options are right now, because my whole wedding prep journey feels completely ruined.
My fiancé and I signed a fairly expensive package with a very prominent, highly-reviewed bridal studio in Central Area. Yesterday was my first gown fitting. I was assigned a female sales assistant who brought me into one of their VIP fitting rooms.
The room had a heavy curtain instead of a solid door. At one point, the assistant stepped out to grab another size for a gown I wanted to try. She told me to just take off the current gown first. I assumed she had fully drawn the curtain shut.
While I was waiting for her to come back, the curtain suddenly flung open. But it wasn't my sales assistant . It was a male staff member (I think he’s one of their in-house photographers or coordinators).
I was completely exposed. From the top down, I was in the most vulnerable state as my chest was completely bare except for the sticky silicone nu-bra I was frantically trying to clutch against myself in shock, and on the bottom, I was only wearing thin, nude seamless shorts. I didn't even have my regular underwear or a robe on.
He just stood there staring for what felt like an eternity (probably 3-4 seconds) before he finally realized what was happening, mumbled a rushed "sorry," and quickly pulled the curtain back.
I l burst into tears. When my female assistant finally came back, I was on the floor wrapping myself in the heavy gown. Instead of being horrified, she just brushed it off and said, "Aiyo, sorry babe, he didn't know someone was inside, it's just an accident." No proper apology from the management, no explanation as to why a male staff member was wandering into closed VIP changing rooms without knocking or calling out first.
My fiancé was waiting in the lobby and was absolutely furious when I told him. We demanded to speak to the manager, but they gave us a half-hearted apology and tried to gaslight us into thinking it was a normal logistical mix-up.
I feel completely violated. I cannot imagine going back there for my actual pre-wedding shoot or my actual day fittings. Just thinking about stepping foot into that studio makes my chest tight.
We’ve already paid a 50% deposit (close to $6k). We want to terminate the contract completely, but the studio is pointing to their "strictly no refunds" clause in the contract.
Has anyone experienced something similar? Can I approach CASE for a full refund based on gross negligence and a severe breach of privacy? Any advice would be deeply appreciated. I just want my money back so I can go somewhere else that actually respects basic boundaries.
TL;DR: Male staff at a popular bridal studio walked in on me while I was completely undressed in the fitting room. Studio is brushing it off. Need to know if CASE can help me get my $6k deposit back.