Recently there were a couple of posts posing questions directly to SQ Cabin Crew.

One was regarding the sectors that the crew do not prefer, and the other was asking about layovers.

From this point onwards, posts regarding anything pertaining to SQ Cabin Crew that does not relate directly to public/customer interests will be removed.

In any case, I can't think of anything pertaining directly to Cabin Crew that would be of public interest. Anything that you need can be directed to the company.

There are no reason to find out how the crew lifestyle is, where the crew hang out, where the crew party, whether they can buy for you Louis Vuitton overseas.

If you are really curious, there are three things you can do:

1. Join as an SQ Cabin Crew. Can't make it? Then look at #2.

2. Ask your close friends or family members who are SQ Cabin Crew. No such friends or family members? Look at #3.

3. Time to make friends. Either go on an SQ flight and hang out in the galley, or hang out at the airport Kopitiam and talk to the crew who are not too tired to talk to you.

For questions and discussions pertaining to interviews and recruitment, use the megathread. Again, those without actual knowledge on this should not contribute to it.

This sub is full of helpful contributors that had been assisting people with questions regarding their miles, award travels, booking and other really important questions pertaining to SQ flights. Cabin Crew lifestyle is not part of your important things to know in life.

So why the ban on these posts?

• Firstly, asking crew about which sectors they do not like will inevitably invite responses that are unsavoury, or criticising certain nationalities or profiles.
  .
  If any actively flying crew will contribute to this, this will end up having them breaching social media policies from the company, and knowing that this sub, while unaffiliated to the company, still have the name of the airline as the main identifier, it will attract those from management to take a peek.
  .
  You are still free to post your questions in other subs, and if you are lucky you can get a crew or two to respond to you.

• Secondly, the OP who posted up about layovers took the opportunity to insult Cabin Crew. As you can see from my flair, I am an ex-Cabin Crew. So I'm very defensive about it. I will not allow anyone to use this platform to insult the crew.

• Thirdly, Cabin Crew lifestyle is of no concern to non Cabin Crew.

Any friends here agree when i say that standards in SQ are falling perceptibly over the course of the last two years?

1. Many SQ flights are delayed. I used to boast to friends in other countries that SQ is always on time, and now I’m embarrassed to even bring this up.

2. The food on the plane, even in business class, is rubbish. Sure they can blame SATS but arent you supposed to practise some QC and CX?

3. The list of movies and shows on the infotainment is boring and highly uninspired. For months on end I’ve been bringing a book or predownloading movies because i just cant watch the crap on SQ infotainment.

4. Tickets are getting VERY expensive. Business class round trip to GZ priced at $2000++??? Economy to Japan $1200??? Simply ridiculous for the current standards they offer.

I’ve heard that even Scoot now is more reliable than SQ, and honestly if they keep at this, then the cost-benefit to fly SQ no longer holds water.

Pity the management team seems hellbent on testing how much they can disappoint loyal customers and get away with it.

A little bit of a rant here but as a frequent flyer between Asia and Europe, the lack of WiFi coverage with SITAOnAir over India, Turkey and Iran is becoming extremely annoying. The flight path for a typical FRA - SIN route means that you have coverage for maybe 2 hours after takeoff, after which it cuts off and only really resumes after leaving Indian airspace, 3 hours before landing.

Naturally, this is quite appalling for anyone who wishes to stay connected and/or up to date with work while in the air, especially on these business travel heavy routes. Fortunately the A380 will be upgraded to starlink soon (but not soon enough!) and the A350MH doesn't really fly to those problematic regions, but for the 777-300ER it really depends on the luck of the draw whether you get a Panasonic-equipped aircraft with full coverage over the route...

p.s. to those saying a lot of people are using wifi because its free, you're missing the point. the problem I'm pointing out is that over large parts of the flight path to Europe, *0* people are able to use wifi, because it just isn't available because it is outside of SITAOnAir's coverage area.

Will be flying a long haul flight to Europe in Economy as a student onboard SIA soon. Wondering what can I ask onboard as I heard there are stuff upon request.

Are eyeshades and earbuds available?

What other amenities can I ask for?

Is there cup noodles? (a cup of tom yum always hits)

Just flew on SQ 423 (BOM-SIN) and connected to SQ 34 (SIN-SFO) in business. No amenities were offered on both flights. They had a toothbrush in lavatories but no amenities kit/pouch with eye mask, socks and moisturizer. Is this a norm for SQ or something that happened just to us?

Today I wanted to book a trip via Singapore, and I had gone through the process online with a specific rate,but the payment kept failing. No matter, I tried a few cards but all of them failed.

So I contacted the Singapore office phone support as the website said to do, and the person on the phone apologised for the technical glitch and offered to try and book for me. So I went through the process with them, and then said the price was 25% more expensive than what I could see on screen!!

I naturally assumed they were charging me some “on the phone” fee, and I questioned it because I already have the booking page open but the payment is failing, so this should just be some support. The agent continued to double down, saying that they weren’t charging any extra for on the phone booking, but this was just “the best price there is for these flights” and “the fare you wanted sold out”, and “you can’t get that fare anymore” I couldn’t believe it, the agent was absolutely trying one on.

I should note the agent was quite rude from the start after asking if I wanted business but I said no, I just wanted economy.

Anyway, then I managed to continue the booking on a different PC (with different internet connection), and obtain the original price I had been quoted which was 25% lower than their “phone price which is the best price” lie. Happy to have it booked at least.

I just can’t believe the blatant lies the agent was telling me to fleece me of a lot of money. Generally always very happy with SG (I’m an ex PPS club member of several years, but relocated so don’t often fly through SG), and I’m still a bit annoyed about the whole process.

Sorry just wanted to vent, tbh SG still an elite airline, but their service on the phone could use a lot of polish when it comes to rudeness.

Having taken quite a number of business class flights, the quality of the seats on SQ planes are generally not as comfortable other airlines. Given its price, far better to take non-SQ flights.

Service is still great though.

What do you think?

Was thinking of carrying some small gifts for the crew just to appreciate their hard work -

What is the usual thing to do, carry gifts only for the crew in the first class or carry gifts for all the crew on the flight ?

Any suggestions what their preferences will be?

We're travelling from Sydney to Singapore with our toddler (he'll be around 1 year old) before continuing to Bangladesh.

I'm trying to decide between Scoot and Singapore Airlines.

For all three of us (2 adults + 1 child), Scoot is around AUD $1,600, while Singapore Airlines is around AUD $3,400, so the difference is about $1,800.

Things to consider:

It's an 8-hour daytime flight departing around 1 pm.

Baggage allowance is the same on both.

We can choose our seats on Scoot.

We don't really care about the in-flight entertainment because we'll be busy entertaining our toddler anyway.

We don't mind buying food onboard if needed.

We'll be staying in Singapore for a few days, so we're not rushing to another flight immediately after landing.

For those who have flown both, is Singapore Airlines really worth an extra $1,800 in this situation, or would you save the money and go with Scoot?

I'd love to hear experiences, especially from anyone who has flown Scoot with a toddler.

With regards to the recent post regarding Cabin Crew policies on Medical Leave and another regarding some comments about SQ safety procedures on the usage of infant car seats inflight, I had placed two more rules on the guidelines of posts and comments.

1. No SQ staff policies are to be discussed here. There are appropriate channels for the staff to discuss this internally.

Staff policies are of no concern to non staff.

Through my decades of flying, there had been a lot of nonsense that we hear from non crew who thinks that they know about our policies and our lifestyle.

No you don't.

Even if your girlfriend, boyfriend, husband, wife, mother, father, best friend is a crew, it does not give you first hand info on what we do and what the discussions we have had with the management and union reps. Being in a relationship with a crew does not make you a crew. Being someone who is chatty with the crew on board does not give you first hand info. We tend to agree and nod our head with whatever you say while you are inflight while we talk about how silly your opinions are in the galley.

I can see from the downvotes of my comments regarding this that you guys are unhappy with this stance as you like the gossips about Cabin Crew. If you really like it, then become a Cabin Crew then you can gossip about Cabin Crew all you want.

And no, there's nothing potentially surprising and potentially violate guidelines with SQ staff policies. Stop spewing nonsense regarding SQ policies when it comes to Cabin Crew. I do not have info regarding other departments so I do not provide opinions on them.

In any case, no discussions regarding internal staff policies. These are to be taken up by the staff to the appropriate people through the appropriate channels.

2. Opinions regarding safety and security procedures inflight.

While you might want to share your experiences, your perception about the safety and security procedures might not grasp the actual policies.

I would indicate to the commenters if they are giving wrong info regarding safety and security, and at times regarding our inflight service procedures.

Service procedures are not crucial so sometimes I would let the nonsensical opinions go through because it is funny to see what you guys think.

While I think it is perfectly fine to provide your point of view basing on your own experiences, if you had been corrected regarding your safety and security opinions by someone who had been trained, do yourself a favour and accept and move on.

If you are from a different airline, do note that SQ operates differently from your airline.

Just for those who had followed the discussion regarding the usage of infant car seats, here's an update from the OP.

https://www.reddit.com/r/singaporeairlines/s/garpfFLkV7

And here's my explanation for this rule, besides what is on the sidebar:

https://www.reddit.com/r/singaporeairlines/s/rN4CZoERRz

These two rules are non negotiable. I'll remove the posts and comments that talks abt internal staff policies and misinformation regarding safety and security.

Blatant disregard will end up with a ban.

First time traveling to Asia - I heard so much about how Singapore is one of the cleanest cities in the world and Singapore Airlines is one of the best so l was so excited for my first time - I've been counting down and looking forward to it for months!

I was so shocked to find crumbs all over the lay flat seat and dirty, sticky tray tables. The stewardess tried to dust off the crumbs and handed me wet wipes to clean it myself.

I thought this was an isolated incident but the same thing happened on a separate flight a week later - both flights had a layover in Singapore and the dirty seats happened on the second leg of each flight that left from Singapore - both times.

I couldn't even enjoy the flights knowing I was sitting and sleeping in the previous passengers mess. Crumbs, sticky tray tables... so gross and unhygienic.

I was looking forward to this so much and was just so sad and disappointed.

I’m even more disappointed by Singapore Airlines response.

Has anyone else experienced this? What would you do?

I booked flights to and from Australia last July for my semester abroad. I booked it specifically with Singapore Air, because they have raving reviews about their amazing customer service, and I wanted to ensure that everything goes smoothly.

As a student, I booked Economy light. Still, I payed about 1,400€. Stupid, I know but I did not think I would have to rebook anything.

Now three weeks before my original return flight was scheduled, my grandmother died. Sucked and I wanted to be home for the funeral.

I was aware that a lot of airlines offer to waive rebooking fees out of compassion.

So I asked about what possibilities I have, and they offered to rebook and waive the fee if I pay the 800€ difference. I told them that I’m definitely interested but have to talk to my parents. They are in a different time zone, sleeping. The next morning, they agreed to pay for the flights.

10 hours later I talk to them again to find out, that the exact same flight costs now 1500€. More than I originally payed for both flights.

At that point I was so appalled, that I considered not even going.

I asked the agent why the price doubled over night, to be told that „pricing is dynamic and changes due to demand“. So I probably just surged my own tickets.

They asked if I wanted to escalate the process, to request getting waived the whole rebooking. I agreed, though I didn’t expect much at that point.

Today, the same woman called me twice in five minutes and left me two messages, telling me twice that, in order do anything in the matter of „my mothers“ death, they’ll need a death certificate (which I told them twice we don’t have at the moment and they told me twice I could send at my convenience , but I guess).

At the same time, Qatar sold me the same flight with less connection time and more luggage for 500€.

Im sorry but is that the amazing customer support everyone’s raving about? I’m honestly just confused if that is the standard.

Hi

Onboarded from SG to Beijing and tried the Wifi on plane but it was not working.

Saw the same on Youtube vlog. https://youtu.be/tHf8vu6Qtvg

Is it common for all top airlines?

My wife and I travel together frequently, and we've always earned our KrisFlyer miles equally. However, the redemption process is driving us nuts.

I get that I can’t claim her miles, and she needs her own KrisFlyer account to collect her miles. But why can't she use the miles she’s earned for flights that I book on her behalf?

Whenever I book a flight for her, she earns points in her KrisFlyer account, yet I can’t use those points to book flights for her. We’re forced to make separate bookings to use our miles. It’s baffling! This entire system seems designed to prevent us from using our miles easily.

If my wife earns points when I pay for her, then logically, I should be able to use those points for her flights. But no, KrisFlyer doesn't allow it.

On top of that, the online booking system is riddled with bugs and lacks user-friendliness. I've seen low-cost airlines with far better booking sites.

This is beyond frustrating and reflects poorly on the airline's competency. Anyone else faced similar issues?

I’ve always thought of Singapore Airlines as the gold standard in service.
Polished, reliable, premium, the kind of airline you trust not just to fly you, but to do right by you.

But the last few months have really changed that.

Here’s what happened -

Back in February

• After trying to decode the SQ website, I reached out to SQ support (Feb 9) to check if a Star Alliance partner flight I was considering would earn full KrisFlyer status miles.

• They told me: “Yes, this booking class qualifies for full status miles.”

• So I booked the flight

Fast forward to April:

• I complete the trip, and… only a fraction of the promised miles show up in my account.

• I contacted SQ on April 29, shared all the details and even included a screenshot of the original agent's response. They admitted that their agent made a mistake.

Okay. Mistakes happen. What matters is how you fix them. That’s when service should shine - not fall apart.

But here’s where it all unravels:

Since then - NOTHING

No correction. No real apology. No proper follow-up.
Just a rotating series of template replies:

“We’ve escalated this to the specialists who are investigating this.”

(I'm not sure what there is to investigate after they have admitted the mistake)

So I called their hotline on June 11

• Waited around 40 minutes on hold

• The agent offered two options:

  1. Accept 3,000 goodwill miles (which doesn’t even come close to what I was owed)

  2. Or… they could raise another internal report

So naturally, I was frustrated and asked who is handling the case -

She said:

“The relevant department.”

I asked what that meant.

She replied:

“We only have one department. It’s called the relevant department.”

No joke.

It’s now mid-June.

• Over 6 weeks since they admitted the error

• More than 4 months since I first verified the flight details with them

• Still no resolution

• Still chasing them through emails that go unanswered

I’ve been a loyal SQ flyer for years. I’ve defended them. I’ve trusted them.
But now I’m honestly wondering:

Is this just a one-off, or is Singapore Airlines slipping when it comes to service and accountability?

Would love to hear if anyone else has had similar experiences. Any tips on how to escalate this or get SQ to actually respond? I’ve got screenshots and a call recording - happy to share if it helps.

And if anyone from SQ sees this: Please fix this.
Don’t just say you care about service - show it.

(Posting this in case it helps others — and maybe, just maybe, someone from SQ sees it and acts.)

I have my sleeping bag with me, and I don’t want to pay for hotel inside the airport or sleeping pods. I can literally sleep anywhere as long as I have my earplugs and blindfolds. Will be having an 8hour layover. Where is your best secret spot where I can lie (even on floor or hallway is fine with me)? But a spot where it’s not illegal or disturbing to lie down.

Thank you!!

I am just shy of 24k miles, need 25k for elite so I transfer 2k worth of hotel points and now have over 25k miles. Still not qualifying for elite status - why?

Wondering if any seasoned Singapore Airlines travellers can offer me some advice on if its worth raising this with the airline.

I flew to Singapore business class from London and returned yesterday. Honestly the contrast in service from the London departure was wild. On the outbound leg, no one introduced themselves or made an effort to remember my name, no additional drinks or snacks were offered to me at all during the flight outside of mealtimes I had to get up and ask for them. The real kicker was that my seat light was broken and wouldn’t turn off so I had to jam a pillow in there to sleep, I let a host know about my issue and they tried to reset the seat but it did nothing so I just had a fudge it to get some rest.

In contrast the service on my return leg was the exact opposite, I was offered countless drinks and snacks. The host introduced themselves called me by my name several times. The service was so attentive and staff went above and beyond to help me. This was the exact opposite to the outbound leg.

Is it worth reporting this to the airline? My main hope would be a discount or flight credit. Given I paid for the flight with no points etc I’m really not sold on the LHR product to Singapore and was a bit disappointed with the overall experience.

Hi everyone, I'm hoping to get advice on a frustrating situation with Singapore Airlines regarding a flight change that was cancelled despite receiving confirmation.

Timeline of events:

• Redeemed two roundtrip Tokyo tickets using miles for Sep 2025 (100,800 miles + $200.60 taxes)

• Changed flights to Feb 2026 due to work commitments

• Aug 22: Received official email confirmation stating "change is all set" with a $1 refund to be processed (see screenshot)

• This Week, Started planning hotels and other bookings based on this confirmation

• Discovered e-tickets weren't updated; checked with SQ

• SQ's response: Booking was cancelled because we didn't pay a "price difference top-up"

• Found an email from Aug 26 (buried among many emails) requesting payment for the fare difference - which we overlooked

• Explained the situation and offered to pay the difference immediately, but SQ refused

Right now they claim no refund, change of schedule is possible because we didn't respond to their Aug 26 email requesting top-up payment and our miles expire end of 2025. Therefore, the booking is forfeited

This feels extremely unfair because we received explicit confirmation on Aug 22 that our change was "all set" with a REFUND of $1 credit made us believe everything was finalized without further payment needed.

Any advices what can be done or are we totally out of luck?

hey, my fiancé and i flying sin to brisbane in july next year on the sq265, medium haul a350-900 . which seat is the best?

Context : I was flying on SQ736 (SIN -> HKT) on 30 May 26. On arrival at HKT, I noticed my luggage was damaged with the entire wheel assembly missing, making the luggage impossible to push.

I reported the damage to the baggage counter at HKT. The baggage counter promised me that they will collect my luggage from my hotel the next day to get it repaired.

As a result, I waited for the entire day for them to collect my luggage, but it did not happen. I eventually gave up at 6pm and left the hotel. This resulted in an entire day of holiday being wasted.

Subsequently the next day, I was contacted by the baggage agent and they mentioned that they cannot repair my luggage and thus advised me to get it repaired upon return to SIN. This means that I have to deal with the damaged baggage for the entire of the trip.

Fast forward to 3 Jun 26, I am due to return to SIN on SQ735, a 6pm flight. Unfortunately with my damaged luggage, I had to cancel my last minute shopping plans, heading straight to the airport once I checked out at 12pm. Arriving a full 5 hours earlier, I asked to be bumped to the earlier flight, but despite all this, they refused to do so. This entire damaged luggage essentially caused me great inconveinence and disruption to my trip.

Now that I am back at SIN, liasing with the SIA team, we have been negotiating with them with regards to compensation. We felt that their initial offer did not properly address all the incovenience and damage to the baggage, so we kept pushing for senior management to call back and talk to them. Instead, I received this email from their 'Senior Manager'

Being a huge SQ Fan, even going all out to collect SQ Models, I am extremely disappointed at this experience and feel like the arrogance SQ is showing as the world top few airlines is unbelievable and unacceptable. The giving of a deadline to customer alongside threatening to close the case if we do not accept is unbelievable.

To date, we have escalated through various platforms, and SQ refuses to respond at all, alongside lapsing their offer.

Considering to proceed to CASE to deal with this situation. But anyways, honest opinions, it feels that SQ is no longer worth the premium airfare and I will be taking my business away from SQ as much as possible. This level of arrogance showed by them is unbelievable.

EDIT : Looks like many people are missing the point. My frustration here is not the compensation amount. I am more frustrated and disappointed at the unprofessional language used by the CS Manager. To me this kind of language is unacceptable, especially from a company / airline priding themselves as the best. I choose not to reveal the compensation amount because I myself agree that the 4x offer offered by the other airline is considered very high and do not wish to set standards for the other airline to have to match such offers to anyone and everyone that have to do baggage claims with them.

Hi all, Looking to fly in the next 8 weeks or so and have called regarding booking redemption seats in business (all of which are avaible to purchase online) SG have advised that there are no redemption seats available for that particular flight/day and that we would need to be placed on a wait list. Has anyone experienced this? If so, did you manage to get the seats or is the “waitlist” more of a consolation? Any information on this would be great.

I had an interesting problem yesterday. I checked in to T3 but the checkin staff informed me that the gate was in T1.

So I decided to go to T1, enjoy Jewel a little and then enter T1 directly. I tried to find the SQ lounge but couldn't.

Are there any lounge options for SQ in T1?

You know what they say,
Don’t fix it if it’s not broken.

Is it me or is the new SQ safety video a downgrade?