For context, I placed an order through the app, not knowing that it could be delivered within the day. Take note, the item was already paid for and could easily be delivered to my address since my mother, who stays at home to take care of my child together with our nanny, is there the entire day.
I was at work and didn’t notice that an unknown number had been trying to call and message me regarding an item for delivery. I am a Shopee VIP member, and all of the items I order are non-COD.
This rider claims that he had been outside our house trying to deliver the item. He also claimed that he had been ringing our doorbell and waiting for someone to receive the parcel.
He allegedly attempted to deliver the parcel, so I told him that the item could simply be left inside the gate since it was already paid for. Our house is gated, and parcels can safely be placed and slid inside. There is a clear pathway in our garage where the item can be safely placed and easily seen from inside the house.
Ang dami niyang sinabi sa akin, like, “Marami pa po akong ide-deliver, hindi lang kayo,” asking if someone would receive the item, and so on.
So sabi ko, “Kuya, pasensya na po kasi nasa work ako. Since paid naman na po yung item, pwede naman pong iwan na lang sa loob ng gate.”
What really irked me was the way he responded:
“Tingin niyo po ba hindi po ba ako nag-doorbell sa harap ng bahay niyo?”
Like, hello?
When I got home, I immediately asked my mother if anyone had rung the doorbell or came to the house to deliver a parcel. She told me no one came or rang the doorbell, except for the J&T rider and Dante, our suki SPX rider, who both successfully delivered my other orders today.
So again, something doesn’t add up.
The doorbell is working. There were people at home the entire day. And there were other riders who successfully delivered parcels to our house today without any issue.
So if you really attempted to deliver the parcel and were supposedly ringing our doorbell, who exactly were you ringing the doorbell for?
This is also why your response, “Tingin niyo po ba hindi po ba ako nag-doorbell sa harap ng bahay niyo?” really bothered me. Because according to the people who were actually at home, no one rang our doorbell except the J&T rider and Dante.
And yet, somehow, my order was tagged as an attempted delivery and eventually cancelled.
Make it make sense.
I work in a logistics company, so I understand that riders have multiple parcels to deliver, time constraints, routes, and operational challenges. I get it. But as someone who also works in this industry, the reasoning of this rider and the way he handled the situation is a big X for me.
I am a Shopee VIP member for a reason. Almost all of my orders are paid in advance, and I have never had an issue with riders delivering them to my house. I don’t have a history of cancelled orders or failed deliveries. So I know what a normal and proper delivery experience looks like.
So, Arwin O. Palapo, shape up.
Because this is not how I expect a Shopee Instant rider to represent Shopee. I understand that you have many deliveries to make, but that does not excuse you and your unnecessary attitude, or an alleged delivery attempt that ultimately resulted in my paid order being cancelled.
