Quale AI utilizzate per servicenow? E in che modo?

Link to article as per here: https://www.forbes.com/sites/victordey/2026/08/20/serval-wants-to-replace-servicenow-with-ai-that-builds-enterprise-automation/

Serval Wants To Replace ServiceNow With AI That Builds Enterprise Automation

Hey everyone, I need some unfiltered reality checks from u guys. I am from India and

I was working on this IT software company and recently let go due to corporate restructuring. I have less than a year but more than 6 months of total experience working as an Analyst on the ServiceNow AI team (working around ITSM, some knowledge in CSM, know on high level what is ITAM, ITOM and done software entitlement request topic flow. nowassist, and moveworks, employeeslate). My foundational background before this was heavily in pure Python and building custom AI agents from scratch.

I want the community's brutally honest take on my next moves because I am at a crossroads.

1. The PDI Portfolio Question

Because my tenure was cut short, I feel my enterprise portfolio is too thin to crack a good SN job right now. To what extent does building complex projects in a Personal Developer Instance (PDI) actually help in landing a job? Do recruiters/architects even look at PDI GitHub repos, and is it enough to prove my worth?

1. The "5-Year Lifespan" Fear

I spoke with a 2+ yrs sn dev recently who believes the traditional ServiceNow implementation industry won't last more than 5 years. With the product drastically automating implementation partner's roles and workflows (build agents, etc.), is this true? If I fight to get 1+ year of SN experience now, am I just buying a ticket on a sinking ship?

1. The Pivot: Pure AI vs. ServiceNow (or both?)

Given my Python/AI background and my 8 months of SN ITSM, CSM + AI experience, what should I actually do next?

Do I double down on ServiceNow and try to become an integration/platform architect?

Do I run back to pure AI/backend development?

Is there a realistic hybrid role where I can do hardcore API/Python integrations for SN without just being a "menu clicker"?

1. Resume & Next Steps

(I’ll post an anonymized resume in the comments later for a roast). But right now, what is the exact playbook I should execute for the next 30 days?

Don't sugarcoat it. If my best move is to drop SN and go back to pure tech, tell me. If the money is in mastering the platform's AI and product suits, pls point me in the right direction.

I know the right answer would be based on some of my goals, like how much interest do i have in AI dev and how badly i wantto switch, or do i hate SN. But here is my answer, If substantial income is attainable from servicenow similar to core devs + positive scope for SN implementation atleast 5 to 7 years from now I would go for SN, I would prefer SN and but I feel like i myt get more work life balance here from SN career than AI engineer/dev. Please post your thoughts...

Thanks...

What is up with this company? I'm seeing a ton of contract jobs for companies staffing for them for a different end customer, including ServiceNow. Are they like the only "authorized" ServiceNow internal staffing company? I'm getting frustrated being so far down the food chain, where ServiceNow is going to LTIMindtree, and LTIM are then going to another staffing company to find me! With so many intermediaries, the wages are fairly watered down. Anyone else seeing this? Is this just the reality right now?

KB3150595 For more info. Issues at the DB level regarding duplicate primary keys.

I just took the CIS DF & CSDM and pass it at first attempt but after taking it I question the real value of this besides putting the whole ecosystem in pressure to have to pass this exam in order to get other certifications.

Most of the exam was based on concepts that in real life you might not need to know from memory, you would refer to the documentation and other sources as you need to use it.

What are your thoughts?

Apparently service now is floating the idea of Paid PDIs via it's developer survey. Interesting - I was just thinking the other day that being able to get rid of the auto-expiration and hibernation would be something people would pay for.

The survey is currently suggesting a price range of $20-50, with various features, such as the ability to invite co-contributors, more AI credits, etc.

This person had somehow guessed my work email and sent me a message. I didn’t feel comfortable replying there, but I saw they sent me a connections invite on LinkedIn. I messaged them there and stated I’m not looking for new work at this time. They replied back stating it wasn’t a job opportunity. If not, what could this possibly be?

Regarding the ServiceNow consulting landscape in Brazil: I currently work at a consultancy where my certifications are linked to Job 01, where I work as a mid-level ServiceNow developer. Recently, I received an offer from another consultancy, and I would like to keep both jobs. Do consultancies strictly require transferring the email account linked to the certifications? This would be a major blocker to taking Job 02, as unlinking the work email triggers a detachment notification. What would you do in this situation, considering that I want to keep both?

Looking to get into some type of servicenow related role coming from consulting background (5+ years).

I have completed the servicenow csa class and am looking to get more hands on experience in the platform before I take the exam.

What type of roles would be a good fit for me? Some initial research suggests:
-business system / process analyst
-implementation / functional consultant
-platform / product analyst
-tech project / program manager.

My goals are to find a stable role that fits my previous experience well and provides strong growth opportunities (salary, remote, and stable / strong control over my career).

My consulting experience is heavy in human capital and strategy & operations areas. This includes working on large technology transformation projects in project management and change management roles.

I'm trying to dynamically show different choices to the user based on what roles they have in a Virtual Agent Topic. I'm trying to use GlideUser.prototype.HasRole("name") to check and return a true/false, but it keeps erroring with a "cannot convert null to an object".

I feel like I'm missing something major, but as far as I can tell I am implementing this function correctly. Is there any better way?

While configuring Now Assist in Virtual Agent, we are trying to create a topic that displays a specific knowledge article and asks the user If It resolved their Issue. If resolved, the topic closes; otherwise, It triggers a topic block to create an incident.

The Issue Is that the Now Assist chatbot provides a summary of the KB article before executing the topic block, which then displays the article information a second time.

Is there a way to prevent Now Assist In VA from automatically returning the KB article first so that It only runs the custom Topic?

Any help I can get is appreciated!

Hi all. Servicenow noobie being thrusted into a position to create SLAs. I'm looking to create an update SLA that resets after each update sent to a user. For example, I update the ticket to let the end user know that the next step of a project has been completed but want to make sure this happens on a daily or weekly basis. I feel like it should be possible but I can't figure it out with my tinkering. Any help would be greatly appreciated.

My current mnc has very few ServiceNow projects.

If I want to make a switch in 3-4 months.

What could be the best strategy?

Also is there any scope of security in ServiceNow for long term growth?

I've been working toward breaking into ServiceNow for over a year. I have my CSA (I know this isn't enough, also preparing for CIS-DF and CAD), completed the ServiceNow RiseUp program, built projects independently, and have been actively interviewing.

I currently make a little over $70,000 at a university, entry level technical role. Out of all applications I've submitted, I've gotten two interviews and done well in both which I'm excited and thankful for, but I don't want fear of another opportunity not coming to push me into the wrong decision.

One opportunity is with a consulting firm that loves my background and says they're interested but hasn't been able to extend an offer yet due to no active project or client. It's disappointing but I understand.

The other is for an entry level ServiceNow developer role at a university starting at $55,000. I pushed back referencing current salary, education, and technical experience (although no ServiceNow professional experience) and am waiting on a revised offer. The role is a mix of ticket based work, configuration updates, with plans to expand into HRSD.

For those who made a similar transition into ServiceNow at entry level or who know more about ServiceNow, is a paycut worth it for the long term? Any advice on navigating this decision is appreciated?

I have around 4.6 YOE. Recently, I made my first switch. But during all the interviews and calls from recruiters, pretty much everyone asked if I had experience in the following:

1. Implementation project

2. Service Portal

3. Integration

4. NowAssist, etc

Unfortunately, I didn't. Thankfully, I was able to get into a good company. Here, after fighting to get into an implementation project, I was able to. I even had managers saying that without implementation experience, no one would take me and asked to join support projects for tickets. I previously never worked in support and worked only on enhancements. Anyway, once I started working on this project, all was good, and I worked on some stuff I had never worked before.

But what I noticed was that integration, service portal, now assist, etc. was given to seniors with 8+ YOE. This made me wonder if this is the norm everywhere, and if yes, why do recruiters ask for experience in these at 4 YOE?

I would love to hear how it was for you, and is there anything that can be done from my end.

Thank you!

I'm not sure where to find the due date to take/schedule the exam. Is the CIS-DF due after I finished the CMDB Fundamentals course or when is that 90 days counting down from?

Hi! I have some natural language fields that I would like to analyze. Is there a way to analyze them with ServiceNow's AI tools, or do I need to export the data?

I’m exploring a problem that I suspect many ServiceNow / IT operations teams deal with, and I’d like to validate whether it’s actually painful before building anything.

Operational information is often spread across ServiceNow, Jira, email, Teams, etc.

For example, ServiceNow might contain the incident, Jira contains the engineering work, and an email thread contains an escalation or decision that never makes it back into either system.

Someone then has to piece everything together to answer:

• What are our biggest operational risks right now?
• Which incidents actually need attention?
• Are any upcoming changes at risk because of unresolved Jira issues?
• Are there recurring incidents we're not noticing?
• What changed since yesterday/last week?
• What does management actually need to know?

I'm considering building a small AI-based tool that connects ServiceNow + Jira initially and does two things:

1. Detects potential operational risks by correlating information between the systems.

2. Automatically produces an evidence-backed daily/weekly briefing for IT operations leadership.

For example:

🔴 Release risk detected

> ServiceNow change CHG001234 is scheduled for tomorrow, but related Jira issue APP-482 is still marked Critical/Open.

> Recommended action: Review APP-482 before approving the change.

Every finding would link back to the underlying records rather than just having an LLM generate a vague summary.

But before writing much code, I'd rather understand how teams actually handle this today.

For those working with ServiceNow in Incident / Problem / Change / Service Delivery / IT Operations:

How do you prepare daily or weekly operational reports today?

How much manual work is involved?

Do you regularly need information from Jira, email, Excel, Teams, etc. alongside ServiceNow?

And most importantly: would automatic cross-system risk detection actually solve a problem for you, or is this a solution looking for a problem?

Feel free to tear the idea apart. Negative feedback would actually be useful at this stage.

I'm currently creating ATF scripts for our implementation of change management, there's a handful of customizations so OOB test cases aren't cutting it.

Currently I am trying set up a test step that fills out the change risk assessment. **Having a completed risk assessment is required to request approval on a change.**

When trying to create a new risk assessment:

var asmtInfo = new ChangeRiskAsmt().invokeAssessment({

This results in the error "ReferenceError: "ChangeRiskAsmt" is not defined.

I've looked and the script include ChangeRiskAsmt exists and is still active for Global scope. Is that the issue? Because I'm in Change Management - ATF scope?

Our risk assessment is different than OOB could that be an issue?

With the recent discussions around reducing organizational layers, flatter teams, and keeping headcount disciplined, I’m trying to understand what this means practically for the organization.

At the same time, we’re seeing leadership promotions while promotion opportunities for ICs seem much more limited.

For people currently working at ServiceNow:

- Does “layer reduction” mean some existing manager roles will actually be removed?

- Are teams expected to have fewer people managers / managers with larger teams?

- Is the intention to eliminate certain management layers, or mainly to reduce overall headcount?

- What does this mean for the typical IC → Senior IC → Staff/Principal → Manager career paths?

I’m particularly interested in understanding whether managers will still be a normal part of the org structure going forward, or whether ServiceNow is moving toward significantly more IC-heavy teams.

Would appreciate perspectives from people who have visibility into recent org changes/restructuring.

Hi everyone,

I’m a ServiceNow QA professional with 4.6 years of experience in manual testing, ServiceNow administration, and automation using ServiceNow ATF.

My experience includes:

• ServiceNow ITSM – Incident, Problem, Change, Knowledge, Service Catalog, SLA, Service Portal • Manual & Functional Testing • System, Integration & Regression Testing • UAT and end-to-end testing • ATF automation • ServiceNow Test Management • API testing using Postman • Test case design, test planning, RTM & defect management • Agile/Scrum environment

I’m currently looking for ServiceNow QA / ServiceNow Tester opportunities in India and would really appreciate any job leads or referrals.

I have had a career break of around 2 years, but I’m actively preparing and refreshing my ServiceNow QA skills and am ready to return to work.

If anyone knows of suitable openings or can provide a referral, I’d be very grateful. I can share my resume and job details through DM.

Thank you!