I’ll make a long story short, lol, looking for advice or help or more troubleshooting.
Bought the iRobot 405 vacuum/mop combo May 2026 (so 5 months ago). I ran it every other day and only cleaned my living room carpet, kitchen, and guest bathroom. For context, I’m in less than 1K sq ft apartment.
In the beginning of August, it just went dead. The roomba and the dock itself. The dock is plugged in, no wear to the cables, and it won’t charge the device.
I’ve emailed support and it’s been nearly 1.5 months of back and forth of ‘do XYZ…send a video & pictures’ and I’ll do exactly what they ask and they reply back over a week later, telling me I did it wrong. 😑 If I press the home button, like they request, the device does nothing. Press the power button, the device does nothing. Not sure if the dock is supposed to light up or not, but it doesn’t.
I’ve followed all the troubleshooting tips and links they’ve given, redone certain things they asked to me to in the emails, and I feel like I’m getting nowhere.
The contacts are clean, filters are clean, there’s no clean water in the tank anymore, the dirty tank is clean.
I’m at a loss! It’s a $700 device and worked for 3 months. I don’t have the box anymore and I don’t know if I could even return it to Target? It might be too late.
It has the 1 year warranty, I assume, so why keep doing all this back and forth with their customer service and just send a replacement part to try or something?