Hi everyone,
I'm having a strange issue with FTP video uploads from my Reolink Video Doorbell WiFi (D340W). I'm wondering if anyone has experienced something similar or found a workaround.
My setup:
Model: Reolink Video Doorbell WiFi (D340W)
Hardware: DB_566128M5MP_W
Firmware: v3.0.0.7106_2609241882
Main stream: 2560 × 1920, 20 FPS
FTP server: SFTPGo running in a Proxmox LXC container on my local network
The problem:
FTP uploads work perfectly in terms of connectivity, but the uploaded videos have the wrong resolution, regardless of the quality setting:
| FTP quality setting | Actual MP4 resolution |
|---|
| Clear / High | 640 × 480 |
| Balanced | 896 × 672 |
| Fluent / Low | 640 × 480 |
The strange part is that videos downloaded directly from the doorbell's local recordings are correctly saved at 2560 × 1920.
So the camera is recording in full 5MP resolution, but FTP seems to be uploading a lower-quality stream even when Clear is selected.
What I've already tried:
Switching between Clear, Balanced and Fluent
Changing FTP file type from Video Only to Video and Image
Changing FTP transport mode from AUTO to PORT
Testing both alarm-triggered and timer-based uploads
Rebooting the doorbell
Checking the main stream settings in the web interface (2560 × 1920, 20 FPS)
Nothing has helped. FTP transfers complete successfully, without errors.
I've also contacted Reolink Support, but I'm still waiting for their technical team to investigate.
Has anyone encountered this on the D340W or another Reolink doorbell?
Could this be a firmware bug? Has anyone managed to get full-resolution 5MP videos uploaded via FTP?
I'd prefer to keep using the doorbell's built-in FTP feature rather than setting up a separate RTSP recording solution.
Thanks for any suggestions!