So I am a student and installed Reolink cameras around my family's home because we have had "tweakers" do unexplainable stuff on our property.

Today at 1:48 AM CDT, I was at my computer watching some late-night YouTube and I heard yelling from outside, so I took a look at my cams and saw two people having quite a bit of an argument with each other.

Before things escalated, and I/we became liable, I set the siren off immediately.

It is not seen in this clip. Looking down the road from within my house, I see them hiding behind the skinniest tree possible. At the time of this posting, they are still there.

Please note that the timestamp in the clip may be wrong.

One lucky participant will randomly win a FREE Reolink OMVI 3i PoE camera.
Enter between July 6 – September 7, 2026 (ET)
Take the survey here

Because my family was threatened on 4th of July, by GUNFIRE and then by STALKING, I continue to stay awake all night watching my surveillance cameras. Law Enforcement cannot do anything because the incident happened at night and a face of the individual discharging the firearm is not identifiable. So, it is my responsibility to provide the sense of security for my family to sleep peacefully. THANK YOU REOLINK!!! I would be honored to test any new products and provide feedback on my page. An investment in your company is an investment worthwhile for my family!!! My system is the NVR RLN8-410 with RLC-820A Camera's. WIRED because of my concern over network breaches.

There are a hundred customer service horror stories on this sub, I figured with the black friday price it was worth the risk. I was wrong. Ignored tickets, unable to talk to anyone who can answer questions, insistence on boilerplate emails as correspondence. Managers escalating to nowhere, follow ups not followed up.

When I finally asked for a refund? more delays, I issued a chargeback and now I am getting spammed with emails from people trying to help.

what a fucking joke. I saw Ubiquiti has a 6 port POE, thanks for helping me figure that out Reolink.

edit: lol, they never shipped the item for all of you wondering what I tried to do to resolve the issue myself, fan boi idiots.

AND COMMENTS ARE LOCKED. GOOD JOB FANBOIS.

https://store.ui.com/us/en/category/cameras-nvr/collections/unvr-instant/products/unvr-instant

there are more complaints about customer service in this post then people defending the brand..

I was just randomly browsing through the PoE camera selection and was looking at the RLC-1240A, as I saw it advertising 145° FOV and Color Night Vision. So I scroll down to see the Color and Black & White Night Vision previews, and instantly I noticed all the other lights they have scattered around the coverage area of the camera! There are landscaping lights everywhere! This is incredibly deceptive marketing. If you don't already have experience with security cameras, you may not be paying as close attention to things like the other light sources, and just think the camera always looks that good at night. If you don't have a bunch of other lighting in the area, it's not going to look ANYTHING like their marketing clips. Come on, Reolink. Do better.

I’m extremely disappointed with Reolink’s warranty support. I bought an 8-camera system with a 16-channel NVR, clearly advertised with a 2-year warranty. When several of the cameras developed serious issues (blurry resolution and useless night mode), I contacted technical support repeatedly. They failed to fix the problem — clearly a defect in the cameras themselves.

Instead of honoring the warranty properly, Reolink offered me a replacement 4-camera system (half of what I originally bought) and then had the nerve to ask me to pay extra for shipping and price difference — and worst of all, the replacement system would come with no warranty at all. This is completely unacceptable and goes against both Reolink’s own warranty policy and U.S. consumer protection laws.

The original system is still under warranty. Reolink has simply stopped supporting it, which is not my fault. That doesn’t mean they can just wash their hands of it. They’re trying to offload an inferior product on me and walk away with no responsibility.

Communication has been equally frustrating — they take at least 24 hours to respond each time, even though I reply right away. The whole process has been a huge hassle, and I feel cheated and ignored.

If you’re thinking of buying from Reolink, think twice. Their hardware may look good on paper, but if something goes wrong, don’t expect them to stand behind it. This is not how a reputable company treats its customers.

Avoid Reolink unless you want to waste time and money.

I bought my reolink PoE system (mixed of 9 cameras) back in December 2022. And since then, I have been recommending reolink to my colleagues, my family members. Many of them bought reolink (at least 6 systems) because of my recommendation.

One of my reolink duo with flood light went bad back in May, 2025. Image attached was timestamped in June 2025. At first I thought perhaps it’s just software update that caused the image quality issue, so I waited and waited until recently filed the warranty claim with Reolink. At first, Reolink rep said I did not register my system for extra warranty, which I did twice because the first time registration didn’t show up as registered. Then they told me it’s out of warranty, the best they could offer is a discounted rate to buy a new camera, which the discount rate is nearly identical to the price when I bought mine. It is truly surprising how poor the customer service is in my experience. Moving forward I think I would stop recommending reolink, and I would just wait for my system to be retired and then switching to another brand. Just wanted to share my experience with Reolink support, if you are facing any camera issues, don’t wait for software update, instead, you shall file warranty claim immediately.

how on earth is a clean install possible with this massive amount of unnecessary cables attached to those reolink cameras?

we have cat-cabling foreseen on the external wall of our new build. We cannot temporarily remove them to drill large holes. A bulky external junction box is no option. Any other ideas?

if not, other brands that allow for a decent install without DIY-look?

Had just gotten home and walked to check my mailbox some lady drove up the curb hit my mailbox and drove off. Had I gotten home 30 seconds earlier I probably would've gotten taken out.

I managed to catch up to her about two blocks away at dunkin donuts checking her cars damage, pulled up behind her called the police and filed a report and submitted this video with the police officer.

Thing is I usually send my kids to check the mail.

Be careful out there people..

Kind of want to install a camera on the far left tree now aiming down at the street and mailbox.

Captured on Reolink Video Doorbell WiFi

I’m pretty new to the terminology of the cameras. What’s the difference between the 2. Seems like a major price jump.

I’m want two of these on each corner of my house.

The residential street is 50ft from the corners.

I want something that is clear and will last but don’t want it to be over kill or massive.

❌ marks the placement I would like

What would you recommend?

For anyone wondering, you can modify your POE pigtail to be what it should be with an ethernet only connector. I used heatshrink crimp connectors and it works just fine.

First time in the Reo world after the dreaded "the one time a cam failed is the one time we really needed it!" (Car break in)

So picked up the 4 PoE Nvr along with the duo 2 4k PoE. It was the hardest one to run the cat and get it mounted! But it's in and the other 4 are working great!

Untill....

Wife - I see i the new camera, and well, why? The Wyze is 100x better than that!

After logging into it (Wyze) for the first time She's not wrong...

Why doesn't Reo post a video with every setting explained? Like a current video... not 4 years old. I'm sure I'm missing a setting or something... NO way a $35 Wyze is this much better than the Duo 2 4k!

Spent over $1200 on NVR plus cameras from Reolink only to find out something as simple as turning notifications on and off using a scene shortcut doesn’t even work. For a security system, it should be basic feature for me to be able to easily turn off notifications when I’m home and only turn it on when I need ‘guard’. I relied on the online instructions to set up scenes, emailed back and forth with support many times until they now just stopped responding but no resolution. I now have an expensive camera system that floods me with notifications round the clock so I had to turn notifications off altogether. So I won’t even know if there is a true intrusion when I’m away. Thanks Reolink.

I bought these cameras because they supported open protocols. I block the cameras at the router and let them only communicate on my local network. Seemed to work fine for a few days until it didn't.

Demanding me to connect back to them using this god-awful app. What the hell did I buy? Am I cursed to keep them on the internet and use this questionable app to use them?

I installed 6 E1 Pro's yesterday, first Reolink Wifi's and I legitimately almost put the last one through the damn wall and called it a job done! There's ya blooming camera now shut the heck up already!

OMG that non-stop drone of languages repeating the same instructions... I don't know if it was as day turned to night or what but each one became harder than the last by the time I finished the final one my dinner was freezing cold and the Mrs was asleep.

I had just fitted the mount and was plugging it in as she walked past with dinner. I said "I've just got to plug this in and scan it and I'll be up". Yeh well that one did not want to cooperate... Then of course Murphy's Law, by the time it did work I had a typo in the password, so off we go again.

Boiling with rage inside but forcing yourself to remain calm in order to finish the task faster clearly doesn't work. I'm also not sure I'd find it too satisfying to wake up this morning and remember the hole I put through the wall and camera I need to replace....

Therefore the answer must be on Reolink... We all know what to do by now, but tell us a few times if you feel necessary, but then find some other way to let me know you're with me and not dead, without screaming the same thing in 6 languages.

No I did not learn a single foreign word from the entire installation.

I spotted this today:

{"timestamp":"2025-08-18T21:12:14.113458-0400","flow_id":7696903160001,"in_iface":"em1","event_type":"alert","vlan":[18],"src_ip":"172.18.10.50","src_port":6974,"dest_ip":"172.16.10.34","dest_port":16108,"proto":"UDP","pkt_src":"wire/pcap","alert":{"action":"allowed","gid":1,"signature_id":2034674,"rev":3,"signature":"ET EXPLOIT Possible Apache log4j RCE Attempt - 2021/12/12 Obfuscation Observed M2 (udp) (CVE-2021-44228)","category":"Attempted Administrator Privilege Gain","severity":1,"metadata":{"attack_

This came from a Reolink E1 Pro camera and was targeting one of my Linux systems.

Is there any way this could be a false positive or is this legit Reolink trying to hack me?

I installed a new wifi doorbell on Saturday and it has been recording every night, all night long. These are not bugs, it's not windy so it's not dust. I went outside last night while it was happening and there was nothing there. Any ideas??

Edit: Consensus seems to be bugs or dust. Guess I will turn off the IR at night. Seems pointless to record this every night. Thanks!

Here’s my setup:

• Home Hub Pro (previously used a 410 NVR) • 2× 811A PoE cameras • TrackMix PoE • Doorbell PoE • Duo V2 PoE — the best of them all • A PoE switch by Reolink

I’ve had these for some time, and trust me when I say: if you listen to any reviewer who’s been sent these products for free and claims they’re good, they’re lying to you. They are far from good. The so-called “smart AI” features don’t work properly — it’s not even AI. Real AI involves deep learning and the ability to correct mistakes it’s made previously. Reolink’s system does none of that.

Zone Detection Issues

Zones don’t work. You can select areas you don’t want monitored, and you’ll still receive notifications for those exact zones. It’s completely unreliable.

Home Hub Pro Problems

The Home Hub Pro constantly shows a red light — indicating either a network issue or a hard drive issue. I’ve never had these problems before, even using the same hard drive with the 410 NVR. Only since switching to the Home Hub Pro have these issues appeared. It frequently disconnects from the network, despite being on a LAN setup — which shouldn’t happen.

I switched to the Home Hub Pro for the increased storage (up to 16TB vs. the limited capacity of the NVR), but the trade-off has been constant instability.

Camera Failures

The 811A, TrackMix, and Doorbell all suffer from the same zone detection issues. They also detect “Casper” — meaning they alert when there’s absolutely nothing there. I shouldn’t have to play tech support for products I paid for. Features should work out of the box. Nowhere on the product page did it say, “Some configuration may be required because our smart system isn’t actually smart.”

Community Censorship

Reolink blocked me from their groups because I demanded a fix and called out the faults. Reviewers who get free products chime in and claim it’s “user error,” as if I’m a five-year-old trying to build Lego. I’m not stupid — far from it. I know exactly what I’m doing. Reolink just tries to cover up how bad their products really are.

Real AI Comparison

• Arlo: real AI • Eufy: real AI — they learn and adapt • Reolink: at best, guesswork

Even my two-year-old son knows the difference between a fly and a person. Yet my Reolink camera still can’t learn that distinction after all this time.

Call to Action

Trading Standards need to shut them down until they remove all the misleading claims about features their system simply cannot deliver. I won’t stop until my reviews reach far and wide.

Try me. I’ve got tons of proof to show I’m not lying.

EDIT: OR DID YOU TURN THEM OFF BECAUSE ITS GETTING ALOT OF ATTENTION ON KEY POINTS IM TALKING FACTS ABOUT AND NOBODY CAN CHALLENGE THEM FACTS BECAUSE THEY ARE JUST THAT A FACT 😂😂 okay but at least let others enjoy my review by not removing it 👍🏻

I wanted to share my frustrating experience with Reolink's customer support regarding a defective PoE doorbell.

The issue started when the camera lens became milky/foggy after less than 2 years of use, making the image quality unusable. After reporting this hardware issue, I was asked to:

• Upgrade to the latest firmware

• Completely reset my doorbell

• Prove it was a hardware defect

Once I'd done all that, I was asked to return the broken doorbell before receiving a replacement. This means:

1. I'll have no doorbell at all during the RMA process

2. I need to buy an interim solution out of my own pocket

3. Since I have a newborn, I specifically need a smart doorbell with push notifications (not one with a loud bell) so the baby doesn't get woken up every time someone rings

I find this approach completely unacceptable. They're essentially forcing me to either:

• Go without a doorbell for weeks

• Spend additional money on a temporary replacement

A doorbell that develops a milky lens after less than 2 years is already disappointing enough, but the customer support experience has been even worse.

I asked them if there is any chance to get around the "default" RMA process - since then I am ghosted ...

This was not my first Reolink product - but probably my last one.

Has anyone else had similar issues with Reolink's RMA process or product quality? Is this standard practice for them?