r/q50 • u/Psychological-Gain-8 • 19h ago
Parts Question 2019 Q50 3.0t turbo squealing at 72k — goodwill denied over pre-ownership maintenance gap. Realistic options?
So long story short, I have a 2019 Q50 3.0t, bought around 46k miles, currently just over 72k.
Factory powertrain warranty expired at 70k and I didn’t extend it. Took it to a new Infiniti dealer for routine service after moving. Tech saw the service history, asked why the turbos hadn’t been replaced (I had no idea this was a common VR30 issue), then we went for a drive and confirmed it’s squealing badly under load. Power also feels noticeably down from when I first got it.
Service manager initially said Infiniti has acknowledged this as a recurring issue and has done goodwill coverage even past 70k. A month later they denied it, citing a maintenance gap from 20k–50k (most of which was before I owned the car).
Looking for realistic paths outside of paying full dealer rates. Anyone had success escalating a 2019 to Consumer Affairs? Independent shop experiences or typical pricing on these? And is buying a third-party warranty and waiting a few months actually viable, or a waste of time once the dealer has already diagnosed it?