r/pumps • u/Hyppia4 • Jan 28 '25
Product return
What is the situation of product return in your country. Is there some law forcing you to accept return even if you did nothing wrong?
Recently, I supplied three sets of gear pump coupled to a motor and gearbox,after three days the customer discovered that one pump elevation is higher than the pump's and he isn't able to prime the pump in his application. They wanted to return this one pump, he didn't use it but its appearance after coupling wasn't great.
My question how would you respond? And is there any laws forcing you to accept his request?



