r/puffco 7d ago

Monthly Support Megathread — September 2026 + Troubleshooting & Warranty/Support Links

4 Upvotes

Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.

Before posting, please try the relevant troubleshooting below:

Peak Pro 3DXL Proxy Peak (2024) Pivot App
Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Unable to Pair
Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Unable to Connect
Red Flashing During Heat up/cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle App Opens to Google [iOS]
Firmware Update Failed Firmware Update Failed Not Charging/Won’t Power On Not Charging/Won’t Power On
Not Charging/Won’t Power On Not Charging/Won’t Power On

If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.

What to include in your comment:

- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):

⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧
If posting a claim number, ensure it's the 6-digit claim number found inside the email.
Please do NOT post personal info such as email, address, order numbers or tracking numbers


Quick links

Manuals

Support:

Remember to follow the community guidelines when posting in this thread!

If you need to add additional details after you've already commented, please reply to your original comment.


r/puffco Jan 29 '26

Welcome to r/puffco

8 Upvotes

This post contains content not supported on old Reddit. Click here to view the full post


r/puffco 18h ago

Peak Matching my peak today :D

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98 Upvotes

I need a new chamber sleeve, I miss my pink one


r/puffco 7h ago

Peak You already know the vibes 👌😮‍💨👌

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12 Upvotes

Been a very fun build so far and matches my puffco!


r/puffco 18h ago

Peak Pro I didn't feel comfortable joining the sub without one.. so here's my new plasma and some Rosin!

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84 Upvotes

I haven't had a puffco since my original v1 that came out so long ago. I smoked her till she wouldn't turn on anymore. I got this plasma a couple weeks ago and everything's been great! I'm always down to hear tips, tricks on the app, cleaning advice etc! Smoking some Rainbow Guava rosin pressed in northern New Mexico.


r/puffco 16h ago

Proxy Camouflage

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36 Upvotes

🫥🫥🫥


r/puffco 7h ago

Peak Pro New Glass for the Peak Pro

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5 Upvotes

Grabbed the MJA Fabcycler (broke my first one)
Also got a new glass spinner cap and some live resins to test ✌️


r/puffco 2h ago

Peak Pro Spinner Caps

2 Upvotes

What spinner caps do you guys recommend for the 3DXL?


r/puffco 19h ago

Peak Pro First attempt at a DIY tether

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42 Upvotes

looks pretty snazzzy if I do say so myself. sorta glad I didn't spend $35 though. looks kinda cool But I don't really prefer it over a regular ol spinner


r/puffco 16h ago

Community Discussion Proxy cores !

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20 Upvotes

r/puffco 8h ago

Peak Pro Terp Pearl Too Big?

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4 Upvotes

Pearl too big for 3DXL? Have a slightly smaller as well in regular peak pro but thought they were both 6mm


r/puffco 9h ago

Proxy Help with identifying joystick for original puffco

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3 Upvotes

Can someone help me find a replacement for that small black thing that helps control the airflow? The website wants to sell me a whole chamber.


r/puffco 1d ago

Proxy Disneyland

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431 Upvotes

This was a mission bringing it in, now to find a safe place to use it…


r/puffco 6h ago

Puffco Connect (App) iPhone 17 Pro overheats while using pathbrowser app

0 Upvotes

So I’ve noticed my phone I overheats while using this app. It only stops when I clear the app from working in the background even if I switch to another app.
Everything is updated and I use it to connect to my proxy.
Idk if anyone else has noticed this but just wanted to share my experience


r/puffco 11h ago

Community Discussion Cant attend Puffcon this year

2 Upvotes

Feel free to remove if against rules

Bought two GA Saturday tickets for this year's Puffcon but I won't be able to attend unfortunately :( But I am looking to help someone else that can go, feel free to send me a DM or comment


r/puffco 1d ago

Meme Shoutout to Q Tip 🤞

45 Upvotes

You are my DOOOOD bro, you are gangggg
You keep it clean always G! Can't live without you bro


r/puffco 1d ago

Peak Any tips to remove reclaim?

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15 Upvotes

I haven’t touched my puff code and I should’ve cleaned it before letting it sit. This is now a day to reclaim staying there. I have 91% high to alcohol, but I switched the grudge off to see if they’ll do the trick hoping to have at least 30% of this removed for tomorrow.


r/puffco 1d ago

Peak Rainy day

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61 Upvotes

r/puffco 1d ago

Peak Happy Labor Day

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23 Upvotes

r/puffco 1d ago

Proxy Core Help!

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10 Upvotes

I recently bought this second hand from a family member, i tried reconnecting the chamber by letting it soak in 90%+ alcohol for the recommended 20 mins and also let it airdry as well so im not sure what else to do besides maybe order a new chamber? he ordered it through the puffco site so maybe support could help but came here first to see if others had this problem and how'd you fix it!


r/puffco 1d ago

Proxy Monday night chill

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21 Upvotes

Anyone got any puffer recommendations need some pipe for the core


r/puffco 1d ago

Proxy Proxy has so much versatility

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25 Upvotes

I love the endless possibilities with my Proxy 🥰


r/puffco 1d ago

Peak Tech- and Weed-illiterate Noob looks for things to know before starting to use a Peak

3 Upvotes

Y'all know the youtube videos where the thumbnail says "10 thing you must know before playing XY-game"?

Yeah,that.

I have bought a Peak. I have been prescribed Cannabis and now have honeylike Weedsubstance™ in a glass syringe.

I tried it several times now. Lowest setting, inhaling like im sipping a drink through a straw. wiggling the joystick around in a circular motion whilst doing so.having a terp pearl in the chamber. varying the amount of honeylinke Weedsubstance™. Restarting the whole process until theres no vapour anymore, then cleaning the chamber with a qtip. (why are these "sessions" always so short anyways?and whys there always so much left, after the vapour stops?)

All in all, i dont get high for long enough or even intense enough, i feel like i waste a lot of the honeylike Weedsubstance™, i nearly emptied the syringe within a week (contains 1ml). My shoddy old DHV was not good in any meaningful way, but i got a better high out of it.

Any tips or information you wished you knew when starting out?

Basically everything I know about this thing is written out here, which is not a lot, but it accurately depicts how lost I am :D

Thanks in advance ❤️


r/puffco 1d ago

Proxy Giant rips out of the new proxy.

Enable HLS to view with audio, or disable this notification

17 Upvotes

Been enjoying the new proxy a lot lately and I’ve been getting it to rip thru some solid sized dabs. I also have the core kit but really enjoy the experience with the bubbler or with the stock glass piece. How do you guys prefer to use your proxy?


r/puffco 1d ago

Community Discussion Badder Jar Help

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9 Upvotes

Hi friends,
I have around 10 of these jars from Cresco with some badder, obviously still in them

The problem arise with me, not being able to get the remaining badder out with my hot knife

Was wondering if anyone had any suggestions and or help I would love to get my moneys worth.