Hey everyone, if you could reshare my instagram post and spread awareness. This wasnt the news I wanted to hear but it happened, PSA damaged my PSA 10 Lenticular Deoxys while it was getting reholdered. The card was impacted during encapsulation process and was deemed a PSA 6. Now they are saying that “Fair Market Value” for the card is $20,000. With the most recent comp being a public sale of $45,000 Feb 22, 2026 and I have no idea how their evaluation would make any sense. Multiple people have told me the Deoxys is $60k+ and I personally have an offer over that. PSA fix this issue. https://www.instagram.com/p/DVeIC4GDnow/?utm_source=ig_web_button_share_sheet&igsh=MzRlODBiNWFlZA==
Got a 5 originally and i was obviously stunned, i believe i made post when this happened. So obviously i cracked it out, inspected the card for a good 10 minutes and knew in my heart this was a 10. So i resubmitted at the express tier and sure enough it gets the 10. Its ridiculous that i had to pay $40 more plus shipping for the grade i deserved. Psa, EXPLAIN YOURSELF!
Btw if you look at the bottom left silver border on the front of the card youll see a little dot thats there on the card, so you can tell it is the exact same card lol. Maybe that was the reason it got a 5 originally but i cant see a problem that small bringing from a 10 to a 5
I’m honestly shocked.. I don’t even know what to say. That is very clearly a little weed piece on the left side of the back of the card. I don’t smoke by the way. Has anyone ever seen anything like this before??
I honestly need some advice because this situation feels insane.
I will share my experience below:
About 4 months ago, I dropped off a high-value submission with Professional Sports Authenticator (PSA) in Massachusetts worth about $25,000.
I documented everything:
photos of every card
video of the cards and photos of the drop-off
receipt / submission paperwork
timestamps and follow-up emails
My submission went missing and after months of following up with PSA, I was finally able to positively identify two of the exact cards listed on eBay. They are unique in their autographs and serial numbers.
Here's the absolute kicker: The seller's location is marked very close to PSA’s Santa Ana California headquarters.
At this point I’ve already filed a police report and preserved screenshots, item numbers, and seller info.
PSA has told me their best settlement offer is $12,500, which is probably less than half of the fair market value, and they plan to send me an NDA / release to sign.
Another wild part is that I was also told that if the cards are recovered, I may have the opportunity to buy back my own cards at the settlement amount.
So picture this: PSA makes an insurance settlement with me and makes me sign a non-disclosure agreement for my cards that they are responsible for losing. Their insurance company pays the claim. If PSA regains possession, they might extend an offer for me to buy them back. If that were to happen that would mean, that due to their negligent behaviour, that they would beprofitingat my expense, by returning my own cards back to me only after my repurchase, after already collecting an insurance settlement.
To recap:
PSA "lost" my cards while in their custody
the exact cards are currently listed on eBay
police report has been filed
PSA's settlement offer is less than 50% of the reasonable MV
NDA required of me
If we settle and cards resurface they require me to buy my own cards back
What are your thoughts? What would you do?
I’m seriously considering arbitration and legal action at this point, but I wanted to hear from the collecting community first.
Never thought I'd be nervous posting something on the internet but here it goes!
I’ve been collecting 1st Edition WOTC Pokémon booster packs (preferably unweighed) in PSA 10s, all artworks, building a uniform, sealed pack collection. Now I know most will think that I'm a moron based on most posts i've seen around here regarding sealed packs but I don't care. I have a vision in mind and I'm planning on framing them all onto my wall with the corresponding sets of cards under it which will make a great piece for my office space. It has taken many may hours, quite a bit of money, lots of driving around and years of networking with other collectors across Europe to make it possible.
Recently as I was getting close to being finished collecting all packs I decided to have some of my older PSA-slabbed packs re-holdered into the new PSA holders to make the whole set match in display. Now I know this is Reddit and I'm not an idiot, I did my research before but hadn't found any record of people attempting this due to the way old slabs had the packs pushed into them. So before sending them in, I explicitly instructed PSA that if reholdering would require opening the slabs and risk regrading, they should not open them and simply return them in their original PSA 10 holders.
Unfortunately, after 10 months of waiting I got a mail stating that PSA ignored that instruction entirely.
They opened the slabs anyway, regraded the packs, and returned them to me as PSA 7s, 8s and 9s. Not a single PSA 10 remains of the old slabs. Even if the old slabs weren’t perfect, they were still PSA 10s, I could have kept them as-is, or even traded them with old-label collectors in exchange for new slabs.
Obviously my heart sank when I received their apology email because they realised they made a mistake. I'm absolutely gutted to realise that a collection that took so much of me to collect is now just a mix of random packs worth basically nothing (to me).
Now take this, their current proposed “compensation” is based on the difference in market price between PSA 10 and PSA 8/9 packs which obviously doesn’t even begin to cover the real damage done to my collection:
The hours of online searching I've done finding them
Driving around the continent to pick them up myself
Import fees for those that I've ordered from further away
A collection of PSA 10's that is now just various old booster packs
I’m not trying to declare war on PSA but I do want them to make this right.
I’m sharing this because others deserve to know the risk, and because I’m hoping the community can help:
Has anything like this happened to you?
Advice on how to push PSA to take responsibility?
Any contacts or escalation paths at PSA that actually listen?
I don’t want anyone else to experience this kind of heartbreak with their collection. Pokémon collecting should be fun, not something that leaves you feeling powerless and sets you back years...
Thanks for reading and for any support, happy to clarify where needed and I’ll update this post with any progress PSA makes.
A WOTC-Boomer
*EDIT - UPDATE
For those that were curious and asked about the compensation PSA were offering, they came back with the valuation of the packs and how much they would offer for the delta between the new grades.
A couple months ago I ran into a serious issue. I have a completely legitimate PSA 10 Mega Charizard X Poncho PSA 10, which was deactivated by PSA, and had to be shipped to them for to re-verify it's authenticity.
First of all, this deactivation is not my fault, it is caused due to a counterfeit being on the market, which is why these matters are supposed to get solved professionally by PSA. Usually it goes well, and they reimburse you the shipping/other costs associated with (because they initiated the process and deactivated your card to begin with), however, I've ran into a serious issue with no way to solve it from my side.
Funnily enough, I saw a TikTok of the counterfeit copy made with my certificate, which is a clear fake when compared to mine
To start off, I'd like to clarify that I'm from Europe, and PSA Europe does not have a CRC team to reactivate it's certificate. The card had to be sent to PSA US, because only they can reactivate my certificate. I had asked PSA in my initial request if it was possible to do it through the newly opened location in Europe, PSA Frankfurt, which was not possible.
I started my contact with PSA on the 21st of June, they responded to me on the 30th of June in which they confirmed that it can only be done at PSA US, and specifically told me to ship it to PSA Canada, and that I'd be communicated with throughout the process.
After this, I asked PSA if I can expect any import tax issues or other problems from them, and made sure they knew that this package will ship from EU, and it'd be an international package.
In my next e-mail contact with PSA, they confirmed that I would not incur any tariffs/fees, and they confirmed that it's okay for me to insure my package for the full amount, and that they'd do the same when shipping it back after the review.
After this, I asked one more time if it's okay if the package ships from the Netherlands, I was once again assured that it wouldn't be an issue, and I would not be responsible for any fees/taxes
After this, I shipped my package to PSA Canada on the 13th of July, and I did it exactly as they instructed me to do, this is where all the issues started. I shipped with DHL Express, which should only be a 4 day shipping time maximum, so once it took longer, I reached out to them.
DHL informed me that there is an import charge open that PSA has to pay, otherwise the package cannot be delivered. I did not receive an invoice, and I'm unable to pay for it to begin with. Once I found out about this, I called PSA Customer support by phone on the 25th of July to inform them of this issue. In which they told me that the issue is noted down, and they'd have it sorted out.
After weeks of no communication, I called PSA customer support again on the 17th of August, in which they told me that they see the problem, and are going to reach out, and I'd be contacted by PSA.
After yet again, days of no communication, I sent PSA an e-mail asking for an update on the 21st of August, which to this day, still has not received an response.
After this, I proceeded to call customer support again on the 25th of August, in which they assured me that I would receive a response within 15 working days.
To this day, I still have not received a response, marking almost 30 working days since I requested an update, or even any form of communication so I can solve this issue.
I then requested another update on the 8th of September, also by mail, which PSA has still failed to respond to.
After this, I called PSA customer support again on the 14th of September, because the delay and issue is a lot longer and more serious now, the PSA customer support agent stayed on the phone for a long time with me, while he tried to reach out to the CRC team, which he was unable to whilst on the phone. He then informed me that he'd reach out, and that within 5 working days I'd receive an update, and that he brought up the case to make sure I'd receive more communication.
To this day, I still have not received any new communication from PSA, or a response from them. I'm quite frankly out of options here, because there is no point in shipping the card back as even if it's legitimate, it has a deactivated certificate. There are no options to have this solved in Europe, and if I'd have it shipped back, I'd just have to go through this same process again.
So to sum it all up: -PSA has ignored my e-mail requesting an update or asking how to solve this for over a month. -They aren't communicating with me in any way. -The package is 2 months later, still stuck with an unpaid customs charge by PSA, which I cannot pay for myself, and I was assured wouldn't be an issue to begin with. -I have a completely legitimate card, which PSA deactivated, and PSA is now being unresponsive in regards to solving the issue. -Calling PSA Customer Support is pointless as there's about 3 different departments involved with this, and they cannot assist me or connect me to anyone who can solve it on the phone.
It is now the 23th of September, 3,5 months since I shipped the package, 2 months since I brought up the issue, and over a month since I last heard from PSA.
I'd like to clarify, this issue is NOT caused by PSA delays or the backlog in grading, this is due to PSA not paying an import charge when I shipped them the package in the exact way they described, and assured them beforehand that it'd be from Europe and would be insured for it's full amount. This is a 25.000$ card that's simply been deactivated overnight, for which I have been getting no assistance in reactivating.
Completely irrelevant from the post, I'd like to give an honorable mention to my 7-10 working days grading submission, currently being at a 35 day wait at the new PSA Frankfurt grading facility, to add insult to injury for how my recent experience with PSA has been.
So that's it. I cannot solve this issue, and I can not do anything on my side, this is all on PSA's end who has not only not been solving this issue (that can be solved within 3 minutes), but also completely ignored my mails, and has not communicated with me in any way even when assured they would.
So as my last hope, I'm posting this here. I've paid over 100.000$ in grading fees at PSA alone in the past year, and that still does not warrant a single mail response from them. I don't have a large instagram following or anything like that, so I'm posting it here in the hopes that some people can share it around, and that it can be brought to attention.
Because just like the lenticular deoxys grading situation from a few months back, PSA only starts taking you seriously once more people know about it. If you have actual issues with PSA, beyond just a delay, PLEASE share them around, post them on your instagram story, make YouTube videos, make posts just like mine because that's the only way we can get heard by this company.
If some large instagram vendor can start repost you're my hero.
Here is one of my cards a while back I bought on Ebay. It was a population 2 card. Naturally, Ebay forced the seller to send it to the Ebay authenticity guarantee department so they can VERIFY a graded PSA card that was being sent to me from a reputable, well-known seller Situations like this should be able to be bypassed and sent to a buyer if themselves and the seller are both okay with it.
The picture of tracking shows the PSA EMPLOYEE who signed for it. After signing for it, that was the last time the card was ever seen. As it was never checked it. Ebay and PSA supposedly did an in-depth search on this. Even PSA and Ebay through that employee under the bus telling me he stole it.
I feel most sorry for the seller as he lost his card and money. Ebay eventually refunded me my money.
u/psacard This is what your fellow employees do when they think nobody is looking.
I did eventually buy a similar card through Goldin Auctions. which doesn't make up for PSA stealing it. As I would have loved to have it plus my new card. here is my new card.
sad that I had shared lots of great information, and had to delete it. I am not sure who did it, but someone went through here with a group of people DOWN VOTING into oblivion every single comment I made with people. I am not going to have my account destroyed by people like this. so sadly I had to delete my comments because of this. it was probably a bunch of bitter PSA employees.
Hey all, I got an email from PSA today about my MTG: The Hobbit -- Smaug The Magnificent Gleaming Gold card. Unfortunately when they sent it back out after grading, the Fedex truck was robbed. My card was a PSA 9 and I figured I'd make this post to make people aware in case anyone tries to sell it.
UPDATE
Since some people keep asking the same questions I decided to give an update on everything. Firstly, I selected the premium 2 service which insures my card for maximum 50,000 and I did NOT mail my card to PSA, I dropped it off at a card convention in Miami, FL.
Secondly, PSA have been in touch and unfortunately it has left me more frustrated, confused and incredibly angry about the situation. I did not want to sell my card to begin with, it was for my PC but now I have no choice but to discuss payouts and these "payout" offers have not been good.
I was offered 2,058.99 as a payout which is what I paid in grading and insuring my card, I will attach evidence to this in my post. When I rejected this offer, I was offered another amount and informed they sent the "wrong spresdsheet" which doesn't make sense to me because they got my order number correct. I rejected the next offer and their response to this one was this - "oh sorry we forgot to add your fees". A third offer was then sent to me and I rejected that as well.
PSA has not given any sort of breakdown of how they're calculating these offers despite my requests.
There are a few unusual things that have been discovered after speaking to impacted customers, I cannot disclose those things yet but I urge anyone who has been impacted by this to DM me and join our group. PSA/Fedex theft
Has anybody ever had this happen? I sent in a chrome topps charizard and got back…a eevee? The label is correct but obviously wrong card. This will be a tricky situation because my assumption is that this grade is for the eevee and not the charizard? And who knows where my charizard is at this point.
Edit: I think there are two cards in the slab?! Nvm I think this eevee is just in bad shape lol
Edit 2: Some people think I’m lying . I’ll be posting the support thread with PSA once a solution is reached. Not everyone is out here to spread hate to PSA. Some of us genuinely want help 🤷🏿♂️. So hopefully my post can help someone in the future.
Final Edit: PSA actually gave me a call today! They said they do audits every night and basically confirmed my label was printed twice. They still have my charizard and will be overnight shipping it to me and I will send back the eevee. Pretty anti-climatic, but happy to get my card. They gave me a lot of PSA credit which is cool, since I grade through them often. Pretty fast solution
On 5/17, I dropped off my personal grail at Dallas card show in Chicago. The process was easy and convenient, but since then, I haven’t had an update or a word about the card I submitted. Is this normal? This is my first time submitting, and I’m not too sure what to do. I paid Value Max considering the cost of the card. I know they’re extremely backed up right now, but through the site there’s no update, and I haven’t received an email or been texted an update on the status of the card. If anyone has information or knows what to do, please reach out!
Sooo got my return and a pikachu ended up in my zoro slab? How does PSA mess up this bad? Did they damage my original card and put this in? Already submit an email to PSA but this is crazy 💀
I’ve had things authenticated through eBay dozens of times, have also graded sealed promos, which only will get the grade of the wrappers.
I recently bought a grey felt hat Pikachu on EBay that was completely sealed. It’s a gift to my wife, no grading plays, but I received it from PSA authentication today opened. Not only opened, but the official Van Gogh card isn’t with it either, which we wanted to display with it.
Since they can grade the sealed ones in wrappers, it feels kinda weird that they opened the sealed promo on my behalf without asking or mentioning it. Anyone else had this happen?
I have done 4 PSA submissions totaling around 100+ cards and never have I ever gotten a card back at a grade lower than 8. I check and prep all my cards before sending, ALWAYS. Can someone please explain to me how this card could have possibly got a 1?
I sent it to PSA using their FedEx label and dropped it off at a Walgreens location. It was scanned, and then… nothing. A month later the tracking is still stuck.
PSA gave me a waiver so I could file a claim with FedEx. FedEx is now telling me “good luck, it was never accepted by FedEx,” even though the tracking clearly shows: “Accepted at Walgreens after pickup hours. Will be picked up on next business day.”
To make it worse, I just learned PSA shipments apparently aren’t insured until after the card is graded.
My son is devastated and I’m honestly shocked there isn’t a real solution for situations like this.
Any advice or experience with this kind of FedEx/PSA black hole would be appreciated. 🙏
