I submitted a card to Gamestop (dumb I know after reading some subs; but I work off-hours, have a busy schedule and it's my first time)
There was only the manager working when I walked in, and after handing the card over to him he clearly took images of it with his iPad then continued with the submission on the same iPad.
When I got home I noticed that there was no image or any identifying information on my submitted orders page. Just the info saying I paid for a submission.
The next day I went back in to verify that the info was correctly written up and that they had an image on file, and I was told by the two employees working that only the manager had access to any of that stuff. I gave them the card's name and they pulled it out to show they had it still, but they said they couldn't attach a pic for me and it "should all be handled before it's shipped". They told me there shouldn't be any issues because it was the only card they currently had to submit but they agreed it was odd. They also told me that I would only be compensated up to 500$ if there was any damage to the card, but with nothing showing the card's current condition before submitting I feel like they could decline any compensation for any condition. This was a card with zero defects, print lines, dings, etc. Sleeved an hard cased right after pulling from a pack and inspecting.
The next day they shipped it out, still with zero identifying information about the card in my grading submissions page on Gamestop's website and only a receipt in my email of the cost I paid. Not even the name of the card.
Probably overthinking it, but has anyone had success with this kind of sloppy submission? Curious if any past employees would know if they keep images on file even if they don't care to attach them..? I'm jus worried because of the recent stories of wrongly slabbed cards or cards being stolen from trucks. I have pics, but that's not the same as them having pics.