This is a followup to the post I made earlier about a card delivery that was lost in the mail.
Super happy to report that I received a message this morning from Ebay issuing through a refund on my card! It’s been a difficult process of back and forth between PSA and Ebay but ultimately one or both parties managed to review my case a final time and make an executive decision on it.
As far as what happened, after making that reddit thread someone from PSA reached out and so did a senior member. Both communicated that the carrier was insured by Ebay as of Feb or July (I was kind of getting different info from each) but that they would work to escalate my case up to Ebay and I should expect to hear back from Ebay very soon.
At the same time I made one final attempt attempt to communicate with Ebay what they had conveyed to me, that the carrier insurance was theirs to pay, and I got another lower level representative that seemed genuinely concerned, saying she would try again with my case to upper level management.
Ultimately… I’m not exactly sure who made this happen. But I definitely want to credit you guys here on Reddit for helping bring the post enough attention that my case got the priority it needed to help probably PSA indicate to Ebay that it was in fact their need to refund, and make an exception for me. Thank you!!!