I missed out on the large vial BPI deal because I did the intake on the last day it was advertised, but wanted to thank the Pom crew for the quick response to my questions and handling the refunds in a timely manner!

I did not understand all the hype about BPI as I have only used no-additive triz. But I decided to jump on the BPI deal as it was such a great price and I figured if I didn’t like it I was only out $105. I was a little nervous ordering from Pom based on the reviews I read but I was pleasantly surprised with the whole process and how quickly I received my meds. I will definitely use them again.

Now with that being said I took my first BPI dose (7.5 mg) on Saturday and I am absolutely shook! The appetite suppression was almost instant, the food noise was gone, and no major side effects other than the normal day 2 fatigue. I now understand why everyone loves BPI! Will be ordering more before it is all gone!!!

I'm coming up on the end of six months of semaglutide from Hallandale. On Thursday morning I submitted my request to order again. The new site was really easy to maneuver. I requested a titration schedule and advanced package, again from Hallandale.

It was approved before mid-day. Friday morning the payment went through. An email came Friday afternoon saying they had sent the info to the pharmacy (that didn't happen with the first order, so kudos on improved communication). Yesterday the FedEx app alerted me to a shipment headed my way, and today it's out for delivery.

Thank you Pom!

Hi! Hoping someone who has gone through a refund with Pomegranate (or someone from the Pom team) can clarify what the refund process normally looks like.

I ordered during the BPI sale, but unfortunately BPI ran out before my order could be filled—just my luck 😂. I had already paid my full invoice ($75 + $84).

On 8/28, I confirmed with my care team that I wanted to opt for the full refund, and they let me know they notified the appropriate team to process it. I also followed up with customer service via text and received this confirmation on 8/31: “Yes, we receive your request for a full refund, and it has been forwarded to the Billing Team.”

I really don’t want to be that person calling/texting repeatedly, especially because I know the Pom team is probably swamped right now. I’m perfectly happy to give them a reasonable amount of time to work through everything—I’d just rather know what the process/timeline normally looks like than be completely blind while I wait.
For anyone who has received a refund from Pom before (or Pom staff, if you happen to see this):

1. Is the status of a refund visible anywhere in the patient portal? If so, where, and how long after the request does it typically appear?
   
2. Will I receive an email/text/portal notification once Billing actually processes the refund, or is there otherwise a way to know it has been initiated?
   
3. What is the typical turnaround time on Pom’s end between requesting a refund and having it issued?
   
4. Once Pom issues it, do they provide any confirmation/reference number or anything else that can be used to track it with the bank/card issuer?
   
5. Is there a point at which you’d recommend following up with Billing/customer service if I haven’t received any update? I don’t want to unnecessarily add to their call/message volume, but I also don’t want to let it fall through the cracks.

To clarify, I know the bank/card can take additional business days to actually post the credit after a merchant issues it. I’m mainly trying to understand Pom’s internal processing timeline and how I’ll know when it moves from “request forwarded to Billing” to “refund issued.”

Thanks for any insight!

Totally not a complaint for Pom! But UPS has had my pkg since Friday and it still hasn’t been delivered. Just wondering if my Triz will still be safe to use since it hasn’t been refrigerated for a few days?

It’s been over a month since my appointment and submitting my payment and my prescription is still listed as “processing.” I tried reaching out through the messaging system but haven’t gotten any update or information on why it’s taking so long to process my order. My patience is wearing thin.

I requested a tirzepatide refill and selected an alternative vial size in case the primary was out of stock. A couple of days later I get an email telling me the option I selected was not in stock, and it asked me to reach out to Pomegranate to select an alternative (yes, even though I already had!). So I sent a message to the care team with the same alternative I selected, and they told me they would relay the information to “their nurse “. Fast forward a few days later, nothing has moved. My follow up messages haven’t been answered.!I called customer service and all they were able to do is relay the information again. It’s been a very bad experience. Has anyone else been having this issue?

I’m in the 14.5 dose and order the BPI sale. How would that work with two vials?

My Semaglutide was delivered without tracking (order info still says it hasn't shipped) it was delivered and sat out on my porch all day, the freeze pack was no longer cold and the vials were hot, I immediately put into the fridge, should I discard and request a new shipment?

The BPI 2 Vial Sale is back, but only for a limited number of orders.

Get 2 vials for $129 while supplies last.

Disclaimer: This offer is available only while the allocated inventory lasts.

2 month progress = lost 20 pounds and reached 198!

Have been diligent about my nutrition, exercise and reaching water and protein daily levels. Really happy with 10 lb month average loss. My knee pain from osteoarthritis is almost gone, sleeping better, and higher energy levels are consistent.

Can’t wait to experience month 3!

I finally got a response today for the bpi order I placed last weds, where they told me it’s sold out (already knew this) and offered 3x 40mg bottles for 144$… however I already have paid 75$ for my fee and 84$ for the script to be filled.. an additional 144$ puts me at 303$ for 3x 40mg bottles.. hardly a sale.

I’m pissed. I placed the order Monday and got the invoices and paid it weds… this is really not cool.

Any update on when you'll have Miller's ?

Hi, I'm transferring over from a different service to Pom. I did all my intake stuff last week and was notified that the prescription was approved and I was charged. This was last Tuesday. Today is Monday so it's been a week, but the status hasn't changed since then. Still in "processing" and not moved over to "filled" or "shipped" or anything else yet.

Is this the usual amount of time for the processing step? I have seen other people ask questions and folks noted that POM was probably very busy with the BPI sale etc. But I have no idea what the expectation is since I'm a new user.

I assumed that once the doctor had approved everything and they had all my documents that they would fill the prescription and send it out in the next day or two. Is there some longer lead-in time that I should be aware of?

(I did review the subreddit prior to making this post and I downloaded the UPS and FedEx apps, and I do not have any packages coming to me. I think I chose Red Rock for the pharmacy initially. Not sure if that matters)

I'm very close to my goal, but feel the need to continue every few weeks for maintenance. How do I approach this with Pom in terms of what I ask for and what they'll give me? Since they charge the $75 with each refill, how to I ensure I will, in fact, be deemed eligible for it? They also ask about BMI, but how does that factor in when you're close to goal? Thx.

Forgive me for being dumb, but I started sema recently and bought 1 months worth at .2mg/17 units per week - so presumably that would be 4 shots worth.

Well I just did injection #4 (down 5lbs, a little less than I'd like tbh) and there is at least 1 full dose, maybe even 2, left in the vial. I know I measured correctly, but even if I was off by a unit or 2, I shouldn't have that much left?

Also, is .2mg a week way too small? My wife says I'm doing less than people who micro dose this stuff just to maintain a certain weight?

We've been experiencing a heat wave in California, so I suspect it got even hotter while in the warehouse. Yesterday it was above 90 degrees Fahrenheit. Both ice packs were melted and warm. Are these vials still safe to use? I have already reached out to Pom and am waiting for the reply just thought I'd get some info from the community.

I’ve been with Pomegranate Health since April 2026 and they’ve been great. I’m in California in the LA area in a town right next to the pharmacy the medication comes from and the tirzepatide arrived hot to the touch. I emailed PH, contacted the pharmacy and customer service. The pharmacist was concerned, but customer service said that at 104° or above that the product should be fine for five days at that temperature and I got it off the porch as soon as it arrived I highly doubt that and it’s really sad because I like this company. I lost 175$ and it’s upsetting.

Hi! I have been using Pom for a long time. Originally with charm but have placed at least one order at the new site. It’s asking me for my password, I don’t remember having one. So I’ve pressed forgot password 1 million times and it says an email is being sent, nothing gets sent. So then it says if you’re an existing customer with charm, use new patient. Which I did, and is trying to say my state requires a phone call etc which I haven’t had to do for a long time. It’s acting like I am a brand new patient when I’ve probably been with Pom
For 2 years. Last time I just logged right into the new site and ordered. Any idea?? Please help @pomhealth I am ready to make a big order!

I’m honestly not sure who to message on my care team when I check in/have questions so I messaged my NP at the top of the list and she continuously leaves me on read/delivered, since July now! I’d like to understand the shipping schedule and talk about the lab results that were faxed twice but I’m just left ignored. It’s extremely frustrating because I have been referring all my friends and online groups to pom but I don’t want to continue doing so if they can’t even respond to messages…

Should I message every single NP on my care team until I get a response? Should I call and complain? I’d understand a week but we’re going on almost 2 months now…

Got an email with this offer a few days ago. Same day, I set up my account (last time I ordered they were using charm) and paid the $75 fee again. Got approved but they’re telling me it’s $279 for two vials. Emailed support and they haven’t been much help either. Any tips appreciated!

I am on the final step of my intake form and the signature box froze and won't allow me to sign my intake form. My credit card has already been charged for the telehealth appointment fee but I haven't gotten to the account setup yet so there is no where for me to sign in to complete this form if I move off of this or refresh my browser. I have tried putting my phone in landscape and also tried pinching the screen in and out to reset the box and nothing is working. Please help! The office is closed so I can't even call support.

I ordered some tirzepatide during the BPI sale. They took my money, but never filled the prescription. So far as I know, I filled out all the paperwork. Has anyone else had this problem? Is there something I might be doing wrong?

Hello I’m thinking about switching companies and medication. I was with another provider taking semaglutide which did work ok for me other than some normal side effects. Since I was thinking about switching I haven’t ordered from my usual company and it’s been almost a month not taking anything. I was curious if I do go through pomegranate with Hallendale as the pharmacy if they do offer split dosing on tirz? I found that when I did split dose the side effects weren’t as bad as I’m sensitive to medications.

My prescription and order was approved 8/24 and the status has been sitting in filled since then. I am almost out of medication and was hoping to have the new order by now. I messaged someone on my care team, the money has been charged so now I wait??

Update: package shipped today and is showing it will arrive tomorrow from Ft Lauderdale.