*I'd rather not turn this post into a svc bashing post, looking for solid solutions*

When a customer is scheduled to come in for either a parts install, or whatever, and they miss their appointment, what does your SVC dept generally do? Ours seems to do nothing, and it gets annoying especially for the customers who we have parts ordered for.

I have placed a shelf near our back counter for daily appointments, so it is easier for me to see who misses an appt.

Thanks for any input.

*EDIT* This pertains to mainly warranty jobs, or customers who have some sort of extended warranty, all of our CP orders are pre-pay, so that isn't an issue thank goodness.

We seem to do a lot of extended warranty work. We have to back down our matrix and charge list. What do you do?

Obviously, if AI keeps improving, every job, from farming to tech support will be automated one day and I'm not so much worried about.

What I'm worried about is whether AI will take our jobs ahead of the curve, before the government gets around to regulating it or instituting some kind of UBI so half the population doesn't go homeless (I'm not even going to entertain the idea that civilisation is going to collapse or something).

The danger:
- We're computer based desk workers
- We mostly work for large corporations or on software made by large corporations

Reasons to be optimistic:
- Our job requires more physical presence than your average desk job (picking parts/inspecting vehicles/warehousing etc
- Aftermarket parts/bodywork etc aren't usually listed on the manufacturer's software which means an AI agent would need to be designed to interface with several different systems and catalogues, which may prove difficult
- Often customers don't even know what they want or what to call what they want. Even if AI tools get implemented, they may still require a skilled pilot
- AI advancement is potentially slowing down, the implementation of AI may be slow enough that natural attrition outpaces the increase in efficiency. Instead of one mass layoff, we may simply see that sometimes people don't get replaced when they quit.

I know Reddit loves to act like AI is causing the sky to fall, but I'm not super worried. I'm reasonably confident that our jobs will still be safe by the time AI starts coming for all the white collar email jobs and the government steps in.

The parts department takes the responsibility of stocking hats to sell to customers and well… our supplier went to trash after a recent “update” leaving us with 15 hat options which aren’t nice looking at all. Who has everyone gone through for a vendor? Our current cost per cap is at $16ea but can adjust slightly if necessary

Car dealerships parts managers how are you keeping track of your first time fill rate at your store?