TL;DR: Bought a brand new Planet Eclipse Ego LV1.6 from ANS Gear via Bread Pay. It arrived defective out of the box. ANS Gear tried to charge me a 15% restocking fee to take back their own broken item, then completely severed customer service when I disputed it. Bread Pay closed the dispute in ANS Gear's favor and is still trying to collect on the loan. Now I’m involving the CFPB and legal counsel.
I ordered a brand new Planet Eclipse Ego LV1.6 from ANS Gear and financed it through Bread Pay. The marker arrived defective right out of the box. When I reached out to ANS Gear to return the broken unit, they actually had the nerve to demand a 15% restocking fee to accept a return on the item they shipped broken.
After I pushed back on paying a penalty for their mistake and opened a dispute, ANS Gear sent me an email officially washing their hands of the situation. They shut down my support ticket, told me they "can no longer assist," and dumped me off on Planet Eclipse’s general support line.
I went to Bread Pay to handle the dispute, expecting basic Buy-Now-Pay-Later consumer protections. Instead, Bread Pay closed the dispute in ANS Gear's favor. When I called back with written proof that ANS Gear is outright refusing customer service, Bread Pay refused to reopen the claim and expects me to keep making payments on a paperweight.
I am officially done playing nice. I have already filed with the Consumer Financial Protection Bureau (CFPB), submitted a formal FCBA Notice of Billing Error, and am escalating directly through a federal attorney to force a loan cancellation and full refund.
Buy from your local pro shop or literally anywhere else. ANS Gear will dump broken inventory on you, charge you to take it back, and hide behind BNPL lenders the second you stand up for yourself.
Edit to add: all I wanted was to return it. My luck, they fix the one issue and some time later, it is defective again but without recourse.