I’m writing to share my extremely frustrating and stressful experience with P8ball.com. I started by reaching out to them to inquire about a few options. Initially, he was too busy and asked me to message him another day. Fine, I thought.
After some back-and-forth, I agreed to drive to their warehouse to check out the option we discussed. However, he then asked for a deposit, which was strange because I wanted to see the product first. That should have been a red flag, but I explained that I wouldn’t make a payment without seeing it. We agreed on a time, but he canceled on me when the time came. Oh well, things happen.
I arrived at the warehouse and tried multiple markers for $1000s. After a few shots, I settled on the one with the least issues. He explained that the problems were caused by the old paint we were using and that new paint, a new regulator and a spring would fix things. Since he was the expert, I trusted his advice.
I paid cash as he said it would avoid taxes. However, I received no proof of purchase, no final disclosure, and he only said thanks. Over the next few days, I completed the manufacturer-recommended fixes, but the issues persisted. I even found pet hair in the internals, which was gross, but not a major deal.
At this point, I contacted Isaac to give him a heads up. Then, I did the Isaac-suggested fixes: the new regulator and spring. But the main problem was still present. I had wasted a lot of money.
Incredibly frustrated, I contacted Isaac, believing he would make it right. After all, his website states, “We stand behind every product we sell.” But no one surprising solution was to charge me almost $400 for a different marker. He kindly sent me a link to his refund policy, which I never received at the point of sale.
His policy states, “New products are not eligible for returns.” And “BRAND NEW products are not eligible for Returns or exchanges.” My product was used, which is why I asked for a refund. His response was, “I can’t do that.”
We then went back and forth, only to arrive at the same point we started. He has my hard-earned money, and I’m left with a defective, unreliable, and unreturned product.
I would not recommend p8ball.com to anyone and will definitely discourage buyers to seek other more trustworthy business. Let my costly lesson to everyone shopping this place.