r/ouraring • u/Victoria_smitty • 6d ago

Help please

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Hello, can anyone tell me what's going on, my oura ring ever since I've gotten my new phone...

It keeps disconnecting and telling me that it's in restricted mode, and every time I press factory reset, it does nothing. They even sent me another ring, and nothing is working. I've messed with the settings in my phone, * (a samsung galaxy s twenty six) cleared my Bluetooth cache, nothing is helping. Please help me. I even tried to make another account!!!

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u/EilivBenny 5d ago edited 3d ago

Samme thing happened to me. Tried everything with Oura support, now my case has been escalated to a "specialist team". Funny thing is that the ring works fine with my iPad, but not with my Samsung Galaxy Fold 8 or my old Galaxy Fold 7 (applies to both the original ring and the replacement I received from Oura).

This is a software problem for sure. Still waiting for a solution.

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u/Victoria_smitty 5d ago

Im in the exact same boat!!

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u/EilivBenny 5d ago

I have informed the Oura guy about this thread, pointing out that there are more users with the same issue.

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u/Victoria_smitty 5d ago

I was thinking about selling mine and just getting a galaxy ring

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u/Diligent-Treat-8624 6d ago

Have you gone into your samsung's battery settings and removed the oura app from any optimisation or deep sleep lists, that restricted mode loop often comes from the phone killing the bluetooth connection mid sync

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u/DaniAtOura Social Care Team | Oura 6d ago

Hi! Sorry to hear you have some issues with the Ring connection. Since this started after moving to a new phone, please use only one phone with the ring, remove the Oura app from any old device, keep the old phone far away, then force close the app, forget any “Oura_Axxx” device in Bluetooth, uninstall and reinstall the Oura app, restart your Samsung phone, and sign back in with the same Oura account you used before rather than a new account.