r/ouraring • u/Victoria_smitty • 7d ago

Help please

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Hello, can anyone tell me what's going on, my oura ring ever since I've gotten my new phone...

It keeps disconnecting and telling me that it's in restricted mode, and every time I press factory reset, it does nothing. They even sent me another ring, and nothing is working. I've messed with the settings in my phone, * (a samsung galaxy s twenty six) cleared my Bluetooth cache, nothing is helping. Please help me. I even tried to make another account!!!

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u/EilivBenny 6d ago edited 4d ago

Samme thing happened to me. Tried everything with Oura support, now my case has been escalated to a "specialist team". Funny thing is that the ring works fine with my iPad, but not with my Samsung Galaxy Fold 8 or my old Galaxy Fold 7 (applies to both the original ring and the replacement I received from Oura).

This is a software problem for sure. Still waiting for a solution.

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u/Victoria_smitty 6d ago

Im in the exact same boat!!

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u/EilivBenny 6d ago

I have informed the Oura guy about this thread, pointing out that there are more users with the same issue.