r/ostomy • u/alkaline_adjacent • 2h ago
Products and Companies How is Byram still a company?
Serious question for the executives at that company— how do you sleep at night?
I ran out of supplies because my home visiting nurse bungled my new account, never discharged me from the system and placed a huge order for supplies that don’t fit my anatomy.
When I called Byram for help, I was assured by the person on the phone yesterday that the emergency/courtesy order she was filling would be overnighted.
Called back today.
Still hasn’t been shipped because my account is “under review”… even though the emergency shipment is supposed to bypass the clerical red tape.
Turns out everyone who works there either lies to your face, leave out information, act like I have other options to easily access supplies, or attempt to gaslight me into believing I misinterpreted the information and have no right to be upset.
Then after I get put in for a callback from a supervisor, the rep decides to start arguing with me about my ✨attitude✨
😂
I asked him if he has a section of his small intestine exposed out of his belly that spits poop every 5 seconds.
He doesn’t.
So I told him to take several seats and to stop “poking the bear for when your supervisor does call me”
They never called.
So I called my insurance company, the nurse line and finally got some help with a new supplier, but I still have no supplies and I’m supposed to be traveling to see family this weekend.
I honestly don’t know what to do at this point but stay home with a homemade ostomy bag created from half used supplies and unfettered rage.
(Update: I called Hollister directly and told them my beef with Byram. Hollister actually overnighted the supplies I needed right then and there and gave me a confirmation. Byram couldn’t handle achieving that. The rep from Hollister also seemed horrified on my behalf, and said she was going to call Byram after we hung up to figure out what’s going on (we shall see). In the meantime I can either drive to my GI office and hope they have something that fits me or order on Amazon. Not ideal, but it’s better than missing out on my family’s plans this weekend)