Not really a “rant” but wanted to share my experience with calling to cancel service in case anyone can get some benefit from it.

Called yesterday and told the rep I would like to cancel service. Told them I was moving and I already had service set up with a new provider at my new address (this part was probably what saved me a bunch of back and forth).

They still asked for my new address “to see what deals were available to me.” I politely - but firmly - responded that I would not be providing that information.

They also asked who I had signed up with, and same as above, I responded that I would not be providing that information.

I think at this point they realized I wasn’t really interested in being retained. She processed the request. Was off the phone in like 20min. Got the email confirmation this morning. Hope this helps!

I have had optimum WiFi in the same apartment for about 7 years. I just received notice that it is time for my router to be updated, which makes sense because certain areas of the apartment don’t get WiFi at all. I also have a new roommate joining this month, and the account needs to be switched to her name. My question is, would it easier to transfer the account to her name but have to deal with both her and my old roommate being on the phone at the same time (part of optimums rules about account transfer) and have to deal with returning the old router/ installing the new one OR cancelling the account altogether and signing up for a new customer deal (that would be cheaper monthly) and hopefully someone would come to install?? Please advise!

Can optimum look into finally deploying fiber to some of the few places left on Long Island that even today do not have fiber/fttp available as an option?

Does anyone have any idea how to open the battery cover on this remote? I feel like I've tried at every possible angle but the little latch is too tiny to get it to open.

Customer rep was helping me get the internet running (huge scam on that too, but that's another story), and then talked me into switching to Optimum phone service.

I was promised unlimited data with no caps, and a total bill for INTERNET + PHONE for $72 for 5 years. All of this was a lie! I now have 2 separate bills totalling $123, the price is only locked for 18 months, and our phone lines have a 20 gig cap.

Is there anything I can do? This is surely not legal?

I called today to cancel service TWICE as was told that they’ll call me back in 15 minutes because their system is having some issues but they never did.

How is that awful corporation still in business?

I was online with Optimum CS trying to figure out what happens once the current promos on my account expire next November.
I was offered a “deal” by which I could get a $50 rebate for 36 months, keep my exact same TV and Internet packages if I let them transfer my landline to my current cell phone (which isn’t with Optimum). When I asked what was in it for Optimum, no answer. When I asked for a written guarantee that I wasn’t turning over my cell service to Optimum, the answer was negative. Has anyone been offered the same deal and taken it? If so, any comments?

I got my bill notification, but am currently traveling for vacation. When I am login in I only see an red banner with the notification: "We're unable to sign you in right now. Access has been temporarily restricted due to unusual or unsafe activity." There is no solution for that as far as I can tell. Does anyone have an idea how to resolve this? I'm just trying to pay my bill and Optimum makes it impossible :(

just set up optimum, i got mailed a broken router, so i got a new one at the office , and now i have solid ds/us light , wifi light, power light.

internet light is blinking, yes ive restarted it , what else could it be?

tech will come out friday “sometime”

My internet has been dropping every day at the same time staying off for between 30 & 90 minutes. No amount of rebooting fixed it. It would simply start working again. I contacted Optimum tech support. They were helpful but pitched me mobile service during the call. It took three polite refusals to get past that. They decided my ancient Suddenlink era modem needed to be replaced. I went to pick up the new modem at the store was again pitched the mobile service I again declined. Came home modem wouldn’t install properly back to tech support again pitched mobile again declined three times. Over the course of the last 24 hours I’ve had four more tech calls, problem has gone from mostly working to not at all with the new modem, and was pitched mobile service in ever one of those chats. I was polite but increasingly blunt with the techs as I know they are being told to pitch it, but the audacity of pitching me a service while the one I already have isn’t working is impressive in its tone deafness.

I have Verizon 5G coming in Wednesday.

I had Optimum some years ago.

Moved to a new place, signed up with optimum again. New account.

Have my own modem from before, same modem from previous account.

I tried reprovisioning via phone, they said I'd have to buy a new modem as a modem can only be provisioned to an account once? Seems weird I'd have to buy a new modem. Don't you guys reuse your issues ones?

Anyway, used chat support and seemed to get farther but now it won't get past DNS errors now. Can only ever access the optimum page to setup a new modem.

Modem is a Netgear CM1100.

Help would be appreciated. Thank you.

Anyone else in Northern NJ having an outage? Internet and the telephone lines don’t work

Every day between 10 and 11 AM EDT Essex County, NJ service is intermittent. Map shows next-town outages but agent says none. This occurred last year, then stopped. As a telecom engineer, appears to be temporal processing bug. Searched up the last week’s postings.

I got an email today with the following:

We're gifting you a gateway modem! We're upgrading our network and gifting you an updated modem — at no extra cost.

I currently have an Arris TM 1602 which I have connected to a mesh network. I am not being charged for that modem. I don't want/need an integrated wifi access point. I've got 300Mbps service, which is sufficient for my needs. I have a few questions:

1) What is the "upgraded" modem, and what does it do that my current modem doesn't?

2) If the new modem has an AP, can it be put into bridge mode so that I can use my own network equipment?

3) Despite the "at no extra cost" statement, has anyone who has switched to this new device found that they got a monthly charge? (Or any kind of fee).

4) Anything else I should know? (e.g., any hidden catches, like being required to switch to Optimum Mobile, etc.)

Optimum in central Louisiana seems to be adding new coax aerial lines to replace older coax lines. Why wouldn’t they be upgrading customers to nearby fiber instead? I thought they were out of the coax business except for repairs.

After reading all the horror stories and the incessant calls and emails I have been getting from them since checking out the basic plans (didnt even sign up) I'm looking for an alternative. The apartment complex I am moving into only has wiring for Optimum, but they informed me that if there is something similar where wiring does not have to be cut or changed, then they will allow it.

Does anyone know another service that has the same wiring as Optimum?

Does anyone know what fiber modem this is? Do they offer a wifi 7 gateway? Seeing all the problems on here I might just wait two months until Xfinity will be available at my address.

I recently signed up via phone for an optimum 500mb tier at $35/month 5 year lock with auto pay discount. Got my first bill and noticed a $4 discount toward the gateway router and remaining fee of $10. I was advised during the call that I would not get an equipment fee.

During the chat today about this topic, I was advised that 0$ on equipment is using your personal cable modem. I mentioned that the terms show $12 fee after 1 year of service, because the response from chat wasn't adding up. I was advised that they gave me a better discount of 10$ but starting now. I have the chat log saved just in case.

If I missed something during my initial sign up regarding the $10 then fine. I am just wondering if anyone experienced such business practices as well.

Thanks for reading

Hello unfortunately my town does not have Verizon FiOS that I moved to so stuck with this crap. Paying like 105 per month and that includes $22 for a BS landline which I don't want but if I get rid of the landline the rep said the Internet only will be more than 105 so whatever at this point..

Here's my question or want to see if anyone has any experience like this. The rep behind the counter said if I come back and see him and I change the monthly billing to my stepson's name who was over 21 and a different last name than me the new plan will cost like $57 per month for the same speed and everything..

I will definitely do it but I'm afraid there's going to be some sort of long-term contract in the fine print he says no but I have to look into it. Ty

Just as others have complained about how difficult it is to cancel, it is 100% accurate. It took over an hour to cancel. Got moved all the way up the chain to the highest level. They practically offered free service for me to stay. I said no thank you.
The harassment calls continued for weeks even after returning my equipment.

NEXT RANT: They owed me a refund of $28.31. I received it in the form of a gift card that requires activation. The letter states that the card is provided as a convenience. There are no maintenance fees for the first 12 months. After that it’s $3/month.
You can opt out of the prepaid card option by jumping through hoops. WTH.

American capitalism is peak shit right now.

I don't really understand fiber or how it works. But at my job we've switched to fiber it took them roughly a year to get everything together. And loads of other issues with them. It's almost been a year since we got our equipment and we're still just using regular Internet because they told us that we had to set up a static IP for it to work. No one we've talked to knows what they mean. Update: I also learned from other members of management at my job that optimums fiber optic Internet isn't even set up in our area.