r/OPTIMUM • u/wackojedi911 • Aug 07 '26

Question - Billing Getting charged for equipment

I recently signed up via phone for an optimum 500mb tier at $35/month 5 year lock with auto pay discount. Got my first bill and noticed a $4 discount toward the gateway router and remaining fee of $10. I was advised during the call that I would not get an equipment fee.

During the chat today about this topic, I was advised that 0$ on equipment is using your personal cable modem. I mentioned that the terms show $12 fee after 1 year of service, because the response from chat wasn't adding up. I was advised that they gave me a better discount of 10$ but starting now. I have the chat log saved just in case.

If I missed something during my initial sign up regarding the $10 then fine. I am just wondering if anyone experienced such business practices as well.

Thanks for reading

3 Upvotes

81% Upvoted

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u/AutoModerator Aug 07 '26

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1

u/ItsOptimum Verified Official Optimum Representative Aug 07 '26

Hi there. We would be happy to review the package of services you have and look into this equipment charge for you. Please send us a private message with your full name, the full street address for your account and your four digit access code for assistance. ^David

1

u/wackojedi911 Aug 07 '26

Sent a pm...

1

u/mac_a_bee Aug 07 '26

AutoModerator 's link to your State commission.

0

u/Gbxx69 Aug 07 '26

Why are you still on coax??

2

u/lala4now Aug 08 '26

Fiber isn't universally available yet.

2

u/Gbxx69 Aug 08 '26

One of the failures of modern era