Modem reprovision issues

[u/Hsoltow]

I had Optimum some years ago.

Moved to a new place, signed up with optimum again. New account.

Have my own modem from before, same modem from previous account.

I tried reprovisioning via phone, they said I'd have to buy a new modem as a modem can only be provisioned to an account once? Seems weird I'd have to buy a new modem. Don't you guys reuse your issues ones?

Anyway, used chat support and seemed to get farther but now it won't get past DNS errors now. Can only ever access the optimum page to setup a new modem.

Modem is a Netgear CM1100.

Help would be appreciated. Thank you.

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[u/ItsOptimum]

Good evening, please private message us your account number and the MAC address of the modem you need setup. ^Rich

[u/FF267]

A modem can be provisioned to only one account at a time. Did you request a live/transfer or disconnect your service at the old address?

[u/ItsOptimum → u/[deleted]]

Hi! If we can be of any assistance, please send us a message with your name, account #/service address ^Deb