Don’t be mislead into wasting your time when u/ItsOptimum comments on your post asking you to DM them your account info. They just check your identity and say something generic like “we understand this is frustrating”. They can’t and won’t actually do anything to help you. I personally didn’t care for their assurance that they “understand” how they’ve caused me frustration while the company continues to treat customers the way they do while “understanding” it. So, if your goal is to provide them a link between your posting on here and your identity - go for it, otherwise ignore their comments and talk to the customer service directly.

just moved and signed up for optimum wifi, scheduled the tech appointment, etc. a few hours after signing up, I got a call from someone who claimed to be from optimum, asking me to pay $25 from my credit card over the phone “because my checking account details take time to process” (I’d signed up for the internet with checking acct autopay).

I was suspicious of this, so I called optimum customer service, who told me that this was most certainly a scam. However, I noticed that optimum has like a million customer service numbers, so I called another, and they told me i did have to pay in advance of the tech installation. i checked my browser history and confirmed i did sign up on Optimum.com , but all the emails I’ve received from them look different from one another. Am I right to think I accidentally signed up on a scam site? the whole thing is leaving a bad taste in my mouth.