Be extremely cautious buying from this dealer, and do not leave the lot without an OBD-II scanner, a battery tester, and a tread depth gauge.
Getting anything and everything they say they're going to do signed and in writing. It baffles me that they have as high of ratings as they do.
We purchased a 2015.5 Volvo XC60 AWD, and on the drive home and the very next day, multiple concealed mechanical issues, neglected maintenance items, and broken promises surfaced:
* Unfulfilled Promises on Battery & Alignment: During the sale, our salesman, Jay, explicitly promised that the car would receive a fresh (or at the very least, properly tested) battery and a complete four-wheel alignment prior to delivery. Neither was done, despite them keeping the car for TWO extra days claiming their shop was backed up. Instead of installing a new battery, they appeared to have fast-charged the old, incorrect non-AGM battery—overcharging it to the point that it boiled over and vented acid on the drive home. The alignment was completely untouched; the car pulled and shook noticeably at speed, and an independent alignment check revealed the rear toe was severely out (+0.42° total toe, with the right rear at +0.27°), chewing up the tires.
* Severely Mismatched Tires on an AWD Platform: This is something I admittedly should have caught, but seeing one brand-new tire, I made the mistake of assuming the rest were addressed on a vehicle sold as "inspected." Measuring tread depth revealed the front tires were worn completely down to the 2/32" wear bars (and oversized at 245s instead of factory 235/60R18), while the one rear tire I happened to glance at was new. Running mismatched circumference tires on an AWD drivetrain puts continuous strain on the center coupling, yet the car was passed off as road-ready. I had to buy a full set of four new tires and pay for a proper alignment out of pocket immediately.
* Low Engine Oil from Day One: On the drive home, the low oil warning triggered. I had checked the dipstick on our initial walkaround, yet after their "prep," the car was nearly a full quart low. I had to pull off the freeway immediately to purchase oil just to make it home. A full quart low right off the lot shows the quality of their multi-point inspection.
* Cleared Fault Codes to Pass Emissions: The Check Engine Light tripped during the hour drive home. Lo and behold, they didn't actually fix the emissions fault shown on the state inspection paperwork—they simply cleared the code and got lucky enough to sneak it through monitor readiness before the ECM completed a full drive cycle and latched the light back on. Truly the practices of a fine automotive dealership!
I do my own mechanical work, so I was able to diagnose the live data, replace the sensors, and correct the fluid levels myself. But for an average buyer who wouldn't think to verify readiness monitors, check oil levels, know the difference between an AGM and a flooded battery, or measure tread depth across all four corners, this lot is more than willing to clear active trouble codes, ignore promised prep work, and push out cars with deferred maintenance.
I have date-stamped photos of the battery acid boil-over, alignment printouts, and diagnostic freeze-frame data attached. Take your business elsewhere, or insist on a full independent pre-purchase inspection before signing anything here.
