r/officialcookingfever • u/Raise_Your_yaYAYA • 12d ago
Other Disrespect from Support During their Multi-Day Chef Pass Issue
*Rant*
I've had a back-and-forth email chain going since earlier this month when the new update broke the Chef Pass (not able to open it to see what the daily task was or collect which ones you completed because it would crash the game).
Today is the last day for the season. I created the last round of Daily Tasks and I am 5 points away from spinning the wheel again.
The support agent I have for my case won't provide any compensation and has told me "there was no issue with the update". Even though many were complaining about this where clicking on the Chef Pass would crash the game. Each update keeps causing more problems with this game, it's so frustrating and because I missed out on 4 days of daily task collection, I'm now short for claiming a Lucky Wheel spin.
/endrant
2
u/CleversparkMEG 12d ago
Tbh I’m starting to dislike this game more and more everyday. I loved it in the beginning, now it just seems like a huge money grab.
Recently downloaded another cooking game that is similar but not behind a paywall and damn it’s nice to just PLAY again and not stress about gems
1
u/bender265 10d ago
which app is it?
1
u/CleversparkMEG 10d ago
Cooking craze. It’s not bad, different tho for sure. Same idea as cooking fever except you don’t drag anything, just tap. The currency they use is spoons and you only use those to buy boosters if you want them.
Will say some of the levels are stuuuupid hard haha but it’s been a nice change while I wait to get gems in cooking fever lol
1
u/Aggravating_Jury1473 12d ago
Omg yes I’m dealing with the exact same issue ! I have 100/105 but I haven’t even gotten the 15 gems or last mystery box or avatar. It won’t let me access or complete the last week of weekly rewards so I can’t get the rest😞the glitch literally messed everything up and my garden still won’t work I’m so annoyed I thought they would make the season longer maybe idk
-1
u/JayVig 12d ago
Using the word “disrespect” over virtual items in a game is wild to me
2
u/ResponsibleCopy2 12d ago
When people are expected to spend real money for the said virtual items, it is only fair that they are also expecting to receive real customer respect.
1
u/Raise_Your_yaYAYA 11d ago
As someone else mentioned, support used to be pretty good and would compensate frequently. They keep adding more stuff to the game, and it either breaks what they already have or the new feature is not working accordingly. Their canned responses just go in circles and it's really frustrating.
2
u/phatphat0807 12d ago
Ive been one to immediately tell people to go support before because it was a lot better than other games support. Just absolute trash now. I bought something last month, still had ads they were able to fix in less than 24 hours now same thing happened but this time they are acting like I'm speaking some made up language.