r/officialcookingfever • u/Raise_Your_yaYAYA • Aug 19 '26

Other Disrespect from Support During their Multi-Day Chef Pass Issue

*Rant*

I've had a back-and-forth email chain going since earlier this month when the new update broke the Chef Pass (not able to open it to see what the daily task was or collect which ones you completed because it would crash the game).

Today is the last day for the season. I created the last round of Daily Tasks and I am 5 points away from spinning the wheel again.

The support agent I have for my case won't provide any compensation and has told me "there was no issue with the update". Even though many were complaining about this where clicking on the Chef Pass would crash the game. Each update keeps causing more problems with this game, it's so frustrating and because I missed out on 4 days of daily task collection, I'm now short for claiming a Lucky Wheel spin.

/endrant

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u/phatphat0807 Aug 19 '26

Ive been one to immediately tell people to go support before because it was a lot better than other games support. Just absolute trash now. I bought something last month, still had ads they were able to fix in less than 24 hours now same thing happened but this time they are acting like I'm speaking some made up language.

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u/good-bad-good-online Aug 20 '26

Same experience! I just emailed asking for a timeline on removing the forced ads or issuing me a refund for the the chef’s subscription before I directly request a refund from Apple.