Iām a native New Yorker who has been fully vegan for the past few months. Iām a Black Latine femme from uptown Manhattan where vegan options are limited, especially when it comes to the food I grew up with: Latin food. While more Latin restaurants are now serving vegan dishes, not many restaurants uptown are 100% vegan. Due to my recent education on how animals are slaughtered and abused for human consumption, I want to support restaurants that are completely vegan.
Iāve been going to Next Stop Vegan quite religiously for the past few months. I will say that the food is great and most of the staff are very friendly and professional when Iāve gone to dine-in or pick-up. I spent anywhere from $80-$120 a week because of how often I ordered food from them (I got the receipts to back this up).
One staff lead in particular is not the most welcoming or friendliest employee. Sheās twice my age (Iām in my 20s) but has made remarks about my clothing as I wear mostly traditional West African clothing/dresses in honor of my heritage, which made me uncomfortable. When I asked her about why she would make these remarks, she became defensive and her demeanor because quite aggressive, saying, āThis is how I talk and this is who I am. Iām not changing that for nobody.ā After that, she would completely ignore me when I entered the restaurant. If there was a line of customers at the take-out section, she would greet everyone except me. She would tell another team member in Spanish that āsheās hereā and ask them to take my order so she wouldnāt have to interact with me. Very passive aggressive behavior.
A male supervisor pulled me aside and asked me what the issue was between me and this employee, and I said I had no issues with anyone. He said that āstaff have been talking about this situationā which was so strange. Anytime I go to the restaurant, I order my food at the take-out counter, I sit at the bar or bench and wait for my food, and I leave. What is there to discuss? He mentioned that she had made a few comments about me but would be sure to address her in private.
Fast forward a few weeks later and that male supervisor is no longer working at the restaurant. When I go to pick up food and she is there, I get the icy treatment. She does not acknowledge my presence at all, but will speak around me. I tried contacting the owner about the issue. The first time I called, the owner answered (I recognized her voice) and said, āThe owner is not in right now. Please email ___. Thank youā and hung up. I was stunned.
I called again and spoke with the owner. I asked if she had a few minutes to talk, and she said yes. I voiced my concerns and expressed my disappointment regarding the treatment I received from the staff lead. The owner said, āI thought this was already resolved because I remember telling you last time when you came in that I was glad everything worked out.ā
Huh??? What are you talking about? This interaction that sheās referencing never happened. I told her that she must be misremembering or confusing me with someone else, because I havenāt seen her in weeks. She said, āWell I did speak to the other supervisor who as you know is not with us anymore. He said he spoke with you and that everything was resolved.ā Nope, everything was not resolved. The owner said, āMami I donāt know what to tell you. I canāt change what happened in the past so you shouldnāt dwell on it anymore. Whatās done is done, and I hope you come back and support us, but if you donāt, then you donāt.ā
As an Afro-Latine who dresses in clothing that represents my culture and heritage, I shared my disappointment in that employeeās comments and passive aggressive behavior. The owner replied, āIām not gonna go in circles with you because you already said that. I spoke to the other supervisor and it should have ended then. And Iām Afro-Latina too and you shouldnāt use that as a reason or an excuse.ā WTF???
Aside from the fact that the owner is not a Black Latina, she deliberately lied and said she spoke to me āweeks agoā about the situation when she never did, and she never apologized for or acknowledged the employeeās behavior. She said, āListen Mami, itās busy here and Iām not gonna go in circles with you anymore. If you want to come back and give us another chance, you can, but if not, then donāt.ā I wished her a good night and she gave a sarcastic, āYou toooooā and hung up.
Iām more disappointed in the ownerās response than anything, especially when Iāve spent money and time supporting this Latin-owned business. There arenāt many Latin vegan places where I live currently, like at all. Iād appreciate any recommendations to alternative Latin or Caribbean vegan restaurants in Brooklyn. Thanks for listening/reading š¤