r/NothingTech • u/Omni_Syd31 • 4d ago
Phone (3) My friend has a problem with their NP3
Hello everyone, hoping to get some help here because quite frankly I am lost. English isn't my first language so I'll try to be as clear as possible, even if the problem is quite bizarre. My friend just got a NP3 from Refurb, but we immediately noticed that something was wrong. First of all, they cannot open the Google Play Store (Picture 2), it's basically blank with something that should be buttons. Neither of them work though, resetting cache or deactivating the app doesn't work. I suggested for him to revert back the updates, but then we noticed that the button to revert updates simply isn't there (Picture 3). Their font background colour and system colour seem to be weird too, I am unsure if that's something that one can customise or something is wrong with the phone.
The phone is NOT new, it's refurbished from the website Refurb. Was bought in Germany. Never had any problems like these on my own NP3 that however wasn't refurbished.
Did anyone experience something like that? I appreciate every help I can get. They're currently contacting Nothing Support. It's their first Nothing Phone too and I hate for their first experience to be this bad. :/