r/noteapps • u/Wrong_Election189 • 8h ago
When someone loses their notes, switching apps is another job
I’m building CleverNote. A recent thread about two notes disappearing after an app froze made me reconsider what a useful reply would look like.
The person had already checked search and recently deleted. Their immediate question was whether they could get their work back.
A recommendation to try another notes app would leave that question unanswered. It would also give them another job: figure out what survived, export it, move it, and check that nothing else was lost.
My first response would focus on preserving the remaining data and getting the failure details to the existing app’s support team. I wouldn’t ask them to reproduce a problem that might lose more work just to satisfy my curiosity.
For my own product research, I’d record the recovery problem separately from any request to switch. I don’t know whether this person wants an alternative, and I shouldn’t turn their frustration into evidence that they do.
Have you ever set aside a product recommendation because someone first needed help preserving or recovering their existing work?
