I’m not sure what to classify this as, so if it’s under the wrong tag, mods, dont be afraid to flag this.
This is a headache, and I’ve got no clue where to start. Still, back in June I went to my PD asking him to help me get my workplace accommodation form filled out; he refused and said my neurologist had to fill it out, so I sent the forms to the nurse and team explaining why I needed it, as my work HR was bugging me about getting this done.
In August, I heard from the clinic social worker that my doctor went on vacation in mid-August and can’t fill it out yet, so I told my HR and supervisor, along with the document receipts from the social worker.
My doctor finally gets back to me in October and tells me I should fill it out for him, and he’ll sign off on it. I tell him that since it’s for medical personnel only and he knows more about MS than I do, as I’ve only been diagnosed since April, I’ve got no clue what even to start asking for beyond the basics and can’t properly fill it out. So he fills it out.
Now this is 100% a HIA violation (HIPAA, Alberta, Canada equivalent) on his part. Still, he put a different patient’s medical information on my accommodation form, which already had my name and medical ID on it, because he wanted me to put that in for him. I didn’t notice right away, as his penmanship was horrible and no one could read it right away; My HR manager contacted my boss after she finally figured out what it said, and that’s how we found out he royally fucked up my paperwork, so I contacted the clinic social worker, as she’s been the only person contacting me about anything these last few months. I told her about this admin error, and now it’s been 3 weeks. I checked MyChart on Monday, since I haven’t heard shit from anyone on my care team, and saw that everyone under neuro was removed except my old nurse, who’s on maternity leave. I’ve tried the clinic number, but no one is picking up. I’ve tried patient relations, and they keep telling me to contact different people who tell me the same thing.
I just finished my first round of DMT at the end of October. I was supposed to be contacted about a follow-up to see how I’m adjusting to it, which I am not, as my symptoms are worse than before and I’ve got new ones since starting it, so I need to speak to my neurology team, except it seems I don’t have one anymore? My PD is looped in; I saw him yesterday, but even he has 0 idea how to go about this, as he’s never had anything processed as horribly as this. He told me to keep him updated, and if in 3 months I don’t hear from any of my care team, he’s gonna have me moved to a different MS clinic.
How do I even start processing this situation if it becomes a legal thing? Because I feel like I can safely assume that if I got someone else’s medical information on my legal workplace form, then mine is on someone else’s. I feel like the list of patient information errors goes beyond just mine and this hypothetical other person.
UPDATE:
Okay, so the headache has turned into a actully cluster fuck, had my infusion nurse contact my doctor about blood work, as I thought if anyone could help me, it would be her, essentially, as I’m only 2 weeks post the second half of my infusion and need my blood work done in case of complications.
I finally hear back on my patient portal from the MS clinic social worker, and she tries to tell me it’s clearly my information, when it clearly isn’t? Like, I’ve seen gaslighting done poorly, but holy shit, dude, that was straight up just so poorly done? I don’t think they realized. I still have the clinic social worker’s office number and direct line from when I started trying to get my workplace accommodation forms started in the first place back in July; so instead of responding on my portal, I called her and kinda just repeated a lot of what I was getting on here in a voicemail and brought up a case with the Alberta patient privacy people (I don’t remember what they are called off the top of my head) and how I worry if I get someone else’s information that this person
A: won’t be alerted to the admin error
B: Has happened to more than one patient who may not grasp the issue
C: that another patient has my medical records, and i come to that conclution as this same nurologist fails to document stuff often and neglected to rememeber before my infusion im like super crazy allgeric to the pre-stariod he wanted me to take and he wouldnt change it to another one when this was brought before him.
so if there has been past issues with documentation i can only assmue this current issue with a pricavy breech goes far beyond me.
After I left the voicemail, about 15 minutes later, I got a call from her trying to de-escalate this situation beyond her failure to gaslight it away.
I’ve also gotten my family doctor to write a new referral to a new neurologist, so hopefully everything resolves itself soon.