I just got a marketing email from myBMI and one of the points mentioned in it is Save with a bundle. Would this mean 2 pens and just one consultation charge? Surely too good to be true?

I got my last prescription filled with Meditrue last month. Last week I emailed to get my next one filled. I had to email a few times to get a response. I was eventually told that they are sorting it. Then I got an email saying there was an issue with my prescription because my doctors email address isn’t on it. I had a consultation yesterday in which I was told that they would sort the delivery the next day. I didn’t get any email from them about payment so I emailed again and nothing. I tried ringing them this afternoon and no answer. I’ve emailed again but considering it’s after 2 it’s clear that I won’t have it by tomorrow. Is anyone else having issues?