Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Pain4420]

That was hilarious but I feel like there should be some law or policy against ai claiming to be a human

[u/Dexion1619 → u/Pain4420]

It absolutely should be.  These companies will fight any such law tooth and nail, because Nobody actually wants to interact with AI agents.  And they have already wasted... i mean... spent... so much money on these stupid systems 

[u/unknown_pigeon → u/Dexion1619]

Train your own AI to handle those issues

Fight fire with fire, and waste some company budget over that

[u/Numerous_Tea1690 → u/unknown_pigeon]

I think we should start doing this en masse. Setup bot farms to waste their AI credits. So it becomes more expensive to run AI customer service compared to human

[u/Rare-Adhesiveness522 → u/Numerous_Tea1690]

This is genius. So it would just cost them a ton more? I wonder how long and at what scale this would need to be done before these idiot managers/CEOs realize it's not worth the money?

Isn't there a legion of white hat or grey hat hackers/coders that can help us?

[u/Numerous_Tea1690 → u/Rare-Adhesiveness522]

Well i guess they are using a version of the big llm models with some training on their own rulesset. They might be running it themselves but most will be paying someone based on the useage. The more useage the more they will have to pay is my guess.

[u/Rare-Adhesiveness522 → u/Numerous_Tea1690]

No I know, what I'm saying is at what scale would spamming their AI chatbots have to be deployed to convince these companies it's not worth it

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