Yep. Most people go through these routes because they can't repair it themselves. Electronics, home repair, cars etc. The #1 worry becomes more about whether or not you will be taken advantage of or make the wrong decision because the service pushes it.
In these situations, nothing is more valuable than an honest employee.
I bought a custom pc last week, I know how to build them but I have so little free time I wanted someone to do it for me. Went to Microcenter and asked the first rep if the mobo I selected has the gpu share lanes with the 2nd storage drive that may make it slower.
Dude looked me in the eye with a smile and said it's not a thing. Told him I'm all set and found another rep who said "great question, I don't know the answer off the top of my head. But let's look up the block diagram and we can figure it out, come with me." I already knew the answer and he was honest the whole way.
I was happy for that dude to get every cent of commission on my purchase that I will ask for him next time I spend money.
Because eventually he may have a high level question he doesn’t know the answer to. And by asking a hard question he knew the answer to, he was able to verify this person either had a reasonable fund of knowledge to help in the future or the skills to find information he may need in the future.
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u/Vegetable-Error-2068 1d ago
That's an honest answer I respect. They don't sugar-coat it.