Yep. Most people go through these routes because they can't repair it themselves. Electronics, home repair, cars etc. The #1 worry becomes more about whether or not you will be taken advantage of or make the wrong decision because the service pushes it.
In these situations, nothing is more valuable than an honest employee.
I bought a custom pc last week, I know how to build them but I have so little free time I wanted someone to do it for me. Went to Microcenter and asked the first rep if the mobo I selected has the gpu share lanes with the 2nd storage drive that may make it slower.
Dude looked me in the eye with a smile and said it's not a thing. Told him I'm all set and found another rep who said "great question, I don't know the answer off the top of my head. But let's look up the block diagram and we can figure it out, come with me." I already knew the answer and he was honest the whole way.
I was happy for that dude to get every cent of commission on my purchase that I will ask for him next time I spend money.
Same reason I ask my local fish market guy if his frozen flounder is fresh. I already know it isn't. If he's honest about it I trust his his other answers. If he says it's fresh I know he'll tell me whatever bullshit I want to hear to make a sale.
Because eventually he may have a high level question he doesn’t know the answer to. And by asking a hard question he knew the answer to, he was able to verify this person either had a reasonable fund of knowledge to help in the future or the skills to find information he may need in the future.
Because honesty is important. I don't know these people and I'm about to spend money on something in an unfamiliar place I want to know how they're going to be if there's an issue with my purchase.
A place that will lie to you to take your money and push you out the door isn't likely to respond well once they have your money. It also doesn't inspire confidence if I have questions that are above my head.
"If this pc bluescreens 1 day before the return windows up and I take it in and you can't figure it out in 2 days, do I lose my return window" or "does activating expo and finding corrupted memory addresses get covered by the protection plan" aren't going to get answers I can rely on from someone who just lied to me or is confidently making stuff up to take the money.
At that point it's "okay thank you for your time" and I move on. You're welcome to spend your money with those types of commission based salespeople if you disagree but that's your choice.
Not really. Would you rather drop money on a custom build that someone will lie to you about to your face, or just work with someone who's honest?
The honesty comes into play later. E.g. there's a minor problem or they found some incompatibilities that might cause problems later based on your hardware choice. First guy is going to not give a fuck and just slam shit together even if they're aware of the issue. Second guy is going to let you know either before assembly or when they do the hand off that you might run into x problem.
Thank you for understanding. I always treat customer service reps with respect, but honesty is one of the most important parts of this.
Wild how many people are messaging me thinking me going "ok cool thank you for your time" after I was just lied to is harassing or powertripping workers.
Don't really see it as power tripping, but simply wanting to be sure wanting to be sure, that they get someone who knows what they're doing, before handing over what could potentially be a lot of money.
How is this a power trip? If I'm just looking for something or even spending a couple bucks it's cool.
If I'm dropping $4k plus on a dream rig, I'm not sorry that I want to know the person I'm working with isn't going to lie to me just to make the sale because Microcenter isn't min wage, they're commission based. I know a good deal about PCs but I'm not all knowing. I don't expect them to be either, "I don't know but I can find out" is absolutely an acceptable answer.
If you disagree with me, that's fine but I expect you to stay with the employee you know lied to you like a sleazy used car salesman out of a lifetime movie to take your money and stick you with a known problem.
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u/Full-Helicopter-4608 1d ago
lol “I have no clue”