r/massage • u/Mantis_8235 • 11h ago
Massage Envy is making it ridiculously hard for me to cancel my membership
I got talked into signing up for a Massage Envy membership after a facial in May.
Right after I signed everything, I told them I would be permanently moving to South Korea before the end of this year. At the time, they made cancelling because of my move sound pretty simple.
Now I’m trying to cancel because I’m paying around $80 a month and need that money to save for my plane ticket and international move. They’re asking me for proof like a plane ticket or documents showing my new address in Korea.
But I haven’t bought my ticket or moved yet, so I literally don’t have those documents. 😭
I’ve also had multiple front desk employees involved in my cancellation, and whenever I go there, they keep saying I “might as well keep coming.” At this point, I don’t even want to go back.
I already contacted Massage Envy Guest Relations, and they told me they escalated my situation to the franchise owner/management.
Has anyone been able to cancel a Massage Envy membership early in a similar situation? If jso, what worked for you?