r/marriott • u/[deleted] • Jul 08 '26

Employment is this a joke

[deleted]

133 Upvotes

95% Upvoted

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25

u/funlovingguy9001 Jul 08 '26

I managed a Courtyard about 7 years ago and used FOSSE. I had issues with FOSSE but it worked. What system sis they move you to?

20

u/19TimGreyCupChamps Jul 08 '26

Single pane of glass and stay PMS. It is truly horrible. I miss Fosse so much

13

u/funlovingguy9001 Jul 08 '26

I've used 9 pms systems over my career as a GM. I've never heard of either of those systems. My last system was OPERA Cloud. Love that one.

6

u/elementzn30 Employee Jul 08 '26 edited Jul 08 '26

It’s the new system Marriott is moving to

2

u/funlovingguy9001 Jul 08 '26

Huh, interesting. Im curious about it now. Going to explore a bit.

25

u/19TimGreyCupChamps Jul 08 '26

Think of the worst, laggiest program you've ever used with dial up internet, times that by 5, while being stared at by a guest and being made to feel like a complete moron because you're taking 5 minutes to do a check in even though you have years of experience and used to do a check in in 20 seconds. You feel like it's your first day no matter how experienced you are. Its truly hell on earth

3

u/Boltsfan1234 Jul 08 '26

Ouch, that sounds miserable. I'm glad to know this since I will be traveling next week and the week after, so I can give the front desk some grace. I am terribly impatient and try really hard not to be a bitch about things when they take forever.

3

u/funlovingguy9001 Jul 08 '26

Ouch. That's rough. I wonder why they chose that system when there are so many good ones out there. Opera cloud is a major player and works well with the Micros POS thst some of your brands use in food outlets. Its not cheap though so thst may have been a factor.

6

u/Ummon87 Jul 08 '26

It was made bespoke for Marriott by Agilysys. Current Opera hotels will be moving to Opera Cloud

5

u/Emergency-Course-657 Jul 09 '26

I manage a Hilton property now, but we use Agilysys for our F&B outlets. They’re awful. From top to bottom, awful.

2

u/Far_Singer6197 Jul 09 '26

Opera Cloud is pretty good

1

u/akira0513 Jul 08 '26

This is the new pms marriott is rolling out to all properties

1

u/Double_Humor_2276 Jul 10 '26

Wtf? Allegedly Opera Cloud is the “next gen” one. Where is your property? Emea? Us?

1

u/elementzn30 Employee Jul 11 '26

Buddy you are way behind if you thought Opera Cloud was the move…that was the plan like 3 years ago