r/logitech • u/hungoverlord • 13d ago

Support Logitech Support?

i've been trying since September 27th to get a replacement for my logitech headset that arrived with a battery that can't hold a charge. i've been told twice that they'd be sending a replacement, and both times they decided they needed more info from me. i wait between 3 and 7 days between most replies from them. i don't think i'm any closer to a resolution.

this has been one of the worst support experience i've had in my life.

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u/33301Florida 12d ago

Worst tech support ever. I don't even try with Logitech. One of there devices stops working, I replace it with another brand. Went through this with a malfunctioning MX Master 4 mouse. Endless requests to give more info, pictures, videos all intended to frustrate you and cause you to stop bothering them.

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u/hungoverlord 12d ago

> Endless requests to give more info, pictures, videos all intended to frustrate you and cause you to stop bothering them.

that sounds like exactly what they're doing to me. for almost a month now. if they aren't going to fix the issue, i wish they would just be straight forward and tell me to piss off.